Reviews
Write a reviewBest experience I’ve ever had at a dealership.
Best experience I’ve ever had at a dealership. The staff went above and beyond to make sure no detail Was missed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nicole, we're delighted to hear that our team at Meade Lexus of Southfield provided you with such a standout experience. Thank you for sharing your feedback!
So far not impressed
So far not impressed. Called about a van listed on the web site and the salesperson said sure come on in and look it over and take it for a test drive. My wife happened to be in the area so she stopped in and spoke to another salesman and he couldn’t find the van and said it might be listed but not at the dealership yet. I canceled my appointment. The original salesman called me back and gave me some story that it was in the shop to get some cosmetic damage buffed out. He couldn’t even give me a date on when the car would be ready but was pressing me to put a deposit down on a car that might not be there and I haven’t even seen yet. I’m supposed to hear from them on Monday or Tuesday but I’m not holding my breath
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are very sorry that you and your wife have had a negative experience thus far, Louie. We strive to make the process smooth and seamless for our guests and it is disappointing that you haven't been able to look at the vehicle yet. We would like to ensure that everything is well taken care of from here on out, so we encourage you to reach out at marketing@meadelexus when you get the chance. Thank you.
Meade Lexus of Southfield is a 5 Star dealership!
I have been a customer of Meade Lexus for over 30 years and found the staff to be helpful, professional, and the service exceptional. Shannon Roberts exemplifies professionalism. I look forward to working with her in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carolyn, thank you for the review! We appreciate your business over the years and hope to see you back again at Meade Lexus of Southfield. We will be sure to pass on the kind words to Shannon!
It is the people - helpful getting problems or service
It is the people - helpful getting problems or service needed promptly- my 20k service was great and a battery replacement went even better!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being such a fan of the Meade Lexus of Southfield team. We're always here to help you and look forward to seeing you again next time. Take care!
Excellent service and help especially Tony
Broken headlight
Tony was fantastic in helping me get my car fixed and safe!!! Absolutely awesome!!! I had a broken headlight and was worried about getting it fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't wait to share your great review with Tony! Thank you for the 5-stars from all of us at Meade Lexus of Southfield!
My first Lexus purchase was in 2004.
My first Lexus purchase was in 2004. I have always received excellent service. The sales personnel and consultants always accommodating and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been our pleasure to serve you! Thank you for the awesome review of Meade Lexus of Southfield and for trusting us with your vehicle's care! We are so glad to hear how great our team has been through it all. Have a great day and we hope to see you again for any future needs!
My overall experience as a new customer was exceptional.
My overall experience as a new customer was exceptional. I appreciated the professionalism and patience of my Service Writer, Shannon! Thank You for helping me meet my goals regarding my recent used vehicle purchase, for long term reliability and safety. I am satisfied with the service I received and would be happy to refer Meade Lexus to others in need of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Meade Lexus of Southfield a five-star review! It's wonderful to hear that Shannon ensured you were happy with our services. We are always here to assist and look forward to working with you again down the road!
The staff was very professional, kind, prompt and
The staff was very professional, kind, prompt and friendly. They demonstrated excellent customer services. i would give them high recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much that we have earned your recommendation! Thank you for choosing Meade Lexus of Southfield and for sharing your experience. Drive safely until we see you again!
Don.
Don...service advisor rocks. He is most helpful and professional in the business. He is the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this awesome shoutout to Don. He will be so glad to hear you appreciate his quality service. Come by Meade Lexus of Southfield anytime, Norm!
The services at Southfield is efficient as Dan performed
The services at Southfield is efficient as Dan performed his duty professionally and effectively. Excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your top-notch service experience with Dan at Meade Lexus of Southfield! Safe driving!