Reviews
Great Experience Overall
I came in to look at and test drive a used 2014 Ford Focus SE I found on their website. For the most part, I worked with Ben M. He was extremely helpful, patient, and friendly. He explained everything upfront and wasn't pushy in any way. He does a good job of helping you pick a car you want rather than one that a dealer wants you to buy. In addition, he made the whole process of buying the car very easy and stress-free. If you go here to buy a new or used car, I'd recommend working with him, because it will make the process a lot easier. Aside from that, they do have some really good deals. The car I got had low mileage, was in great shape for a used car, and was fairly priced. Great dealership!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ben is the best!
I am a Mazda girl for life! Very happy with my purchase, and my sales person Ben M. who went above and beyond. He was very accommodating, not pushy, and was excited with me every step of the way. Being a sales person myself I know some of the tactics and Ben M. didn't throw the usual dealership BS at me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Walked in and within 45 mins I was buying the car
I came on the lot to look at suv's The sales rep Ben greeted me and showed me what I was looking for.. I did a test drive . And then I went into the finance office
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Surprised and thankful
Nelson Mazda's website noted that a particular vehicle we liked was located at the Hickory Hollow location. Although we live close to the Cool Springs location, we drove to Antioch simply to see the vehicle. Ben Mulaosmanovic greeted us and understood why we came. He was so humble, helpful, servant-hearted, and focused on exactly what we came for that we actually were more comfortable going forward with him than trying to have the car taken to Cool Springs, which would've been more convenient for us. Ben is outstanding and a stickler for detail. If you don't want it, he doesn't want to sell it to you. Simple as that. There were 5-6 little things that we did need attended to, and he addressed them promptly and accurately. He is funny, full of grace, and a gentleman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback and taking the time to leave a review for us. We're so glad your experience overall was great, even though it sounds like there were some hiccups - and we;re always looking for opportunities for improvement. We couldn't agree more about your compliments of Ben, he's extremely valued here and we're so glad he was able to help you with the perfect vehicle for you. We appreciate your business and look forward to serving you in the future!
Great cars and people!
Elijah was great to work with. This was our third used car and they have always provided good service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a new cx5
The most painless experience ever buying a new car. As a matter of fact it was fun!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ben was extremely helpful.
This was my first visit to Nelson Mazda, and the experience was great. Ben helped me find the exact used car that I wanted for a great price. I couldn't be happier with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Satisfied Customer
Met Oren, the sales person, had great experience with him. Told him I was not entirely sure when I would buy, however when I did I would buy from him. Great person to deal with. Stayed in touch but did not bother me or try to hard sale. I was trying to decide whether to wait on the new RF series or just go ahead and get the new 2016 and maybe trade for the RF later when available. Decide to go ahead and get the 2016 grand touring. Glad I did!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A Great Experience!
My husband and I were new to Nelson Mazda and had always used another dealership in the past. Ben was awesome and everything went smoothly from the test drive to financing and signing the paperwork. We plan on returning to Nelson Mazda and Ben when we have future car buying needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tried to rip me off.
I was trading in my 2013 volkswagon beetle with 41,011 miles on it and its paid off, an o2 sensor was out on the car, and i was tring to trade for a 2010 srt8 challenger with 46,000 miles, which my car blue books at $8,200 in fair condition( id say its in good condition which is $9,000 ) so they had the challenger priced at 3,000 above what it blue books ( it blue books at $23,000 so they had it at $26,000 ) and they were trying to give me $5,000 for my car which took the car down to what id have to pay which was 22,000, because of their processing fee is what they said so i would have traded in my newer model for an older model and had a thousand dollars knocked off of the bluebook of the srt8....neddles to say i walked out of there without the srt8.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car