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Nelson Mazda Murfreesboro

(1,315 reviews)
Visit Nelson Mazda Murfreesboro
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 259-2126 (877) 259-2126
Used (877) 298-6164 (877) 298-6164
Service (866) 901-4243 (866) 901-4243

Reviews

(1,315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.

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pooor

Very pooor. Asked for email respond. Got nothing........... ........ ..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Sherry, I apologize for the poor experience. I can understand your frustration and we do not wish to have any customer feel this way. Would you please reach out to me via phone (615-435-2595) or email (kmountsier@nelsonmazda.com) to discuss?

Great car-buying experience

Buying through Nelson Mazda was such a wonderful experience. They took time to talk about what I was looking for and made sure to match me up with the best vehicle possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great experience!

Ben was great! Provided me with the knowledge I needed and never over stepped his boundaries. Even when I left the first time, he did not bombard me with messages or phone calls to get me to come back to make a purchase. I moved at the pace I wanted to! Ben has continued to check up on me to make sure I am happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service!

Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good deal

Every thing went well. We felt that we were not an inconvenience but were very important even cheaper buying a less expensive car. We will use them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best service department

This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer service

Ben M. was great. He definitely made the process as smooth as possible while making sure that I was informed of every step of the way. No pressure to buy at all. I can truly say that this was the best buying experience I have had yet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales experience

We bought a Mazda yesterday and our salesman, Benjamin Mulaosmanovic, made it the best sales experience we have ever had! He is a phenomenal salesman, personable, knowledgeable and made our visit fun! We heartily recommend Benjamin and the whole crew at Nelson Mazda, from the Sales Mgr. to the Finance Mgr - outstanding Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service

Great service. Helpful and friendly staff. Answered my questions thoroughly and with patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Got me what I wanted at the right price

Got me in a car that I wanted, the right type of loan for my budget along with my credit, didn't take all day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.