Reviews
pooor
Very pooor. Asked for email respond. Got nothing........... ........ ..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sherry, I apologize for the poor experience. I can understand your frustration and we do not wish to have any customer feel this way. Would you please reach out to me via phone (615-435-2595) or email (kmountsier@nelsonmazda.com) to discuss?
Great car-buying experience
Buying through Nelson Mazda was such a wonderful experience. They took time to talk about what I was looking for and made sure to match me up with the best vehicle possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Ben was great! Provided me with the knowledge I needed and never over stepped his boundaries. Even when I left the first time, he did not bombard me with messages or phone calls to get me to come back to make a purchase. I moved at the pace I wanted to! Ben has continued to check up on me to make sure I am happy with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great customer service!
Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good deal
Every thing went well. We felt that we were not an inconvenience but were very important even cheaper buying a less expensive car. We will use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best service department
This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Customer service
Ben M. was great. He definitely made the process as smooth as possible while making sure that I was informed of every step of the way. No pressure to buy at all. I can truly say that this was the best buying experience I have had yet!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sales experience
We bought a Mazda yesterday and our salesman, Benjamin Mulaosmanovic, made it the best sales experience we have ever had! He is a phenomenal salesman, personable, knowledgeable and made our visit fun! We heartily recommend Benjamin and the whole crew at Nelson Mazda, from the Sales Mgr. to the Finance Mgr - outstanding Service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
Great service. Helpful and friendly staff. Answered my questions thoroughly and with patience.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Got me what I wanted at the right price
Got me in a car that I wanted, the right type of loan for my budget along with my credit, didn't take all day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car