Reviews
The best service we have ever received for a motor
The best service we have ever received for a motor vehicle thanks to Andy Pak and his crew!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had a great experience with our team here at McGrath Lexus of Chicago.
It is with great pleasure I recommend McGrath Lexus of
It is with great pleasure I recommend McGrath Lexus of Chicago to any Lexus/Toyota Vehicle Owner in the Auto Industry. The entire Service Department Staff(Frank Manager,Tony B.,Diane,Dave,Justin,Andy,Mark,Robert,Danny)the entire Car Wash/Porter Department,the entire Complimentary Vehicle Loaner Department(Mike,Gabby,Eric and many others I forgotto mention,the entire Sales Staff specifically my Sales Representative Ms. Julie Hill,Mike G.). Complete Respect for having our Truck and Car best On/Off Road interest at hand. Having reliable transportation is definitely a goal met at this Dealership. Thanks for everything, Quan Adams Chicago Customer Since 2007
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and continued trust in McGrath Lexus of Chicago. We're grateful for your recommendation, and it's wonderful to hear that our team has consistently met your expectations. Wishing you many more reliable journeys ahead.
Great service with some folks who care about finding you
Great service with some folks who care about finding you what you need. Was in and out in about 4 hours
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience. We’re happy to know that our team at McGrath Lexus of Chicago could assist you efficiently.
Gracias por su excelente atención .
Gracias por su excelente atención . Por el buen servicio y personal bilingüe. Me recibieron muy bien me explicaron todo lo que se tenia que hacer al carro y fueron muy atentos serviciales . Gracias por tener personal bilingüe y por entregarme el carro lavado y arreglado .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gracias por compartir su experiencia con McGrath Lexus of Chicago. Nos alegra saber que nuestro equipo bilingüe pudo ayudarlo bien. Que tenga un buen día.
I had a wonderful experience at McGrath Lexus Chicago
I had a wonderful experience at McGrath Lexus Chicago when I purchased my 2013 Lexus RX 450h last month. I found the entire staff to be welcoming and willing to work with me to get me into this lovely vehicle. I worked with John Irantos and Phil Carlson and I would recommend them and this dealership to anyone looking for a Lexus. I’m a very happy and satisfied customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your experience with us at McGrath Lexus of Chicago. We're glad our team could assist in making your purchase of the 2013 Lexus RX 450h a pleasant one. Enjoy driving your new vehicle!
Mark is a very good person in general, he provides very
Mark is a very good person in general, he provides very excellent Customer service, he goes above and beyond with customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for complimenting our team and their dedication to exceptional service. We appreciate your support of McGrath Lexus of Chicago.
Friendly on time service.
Friendly on time service. Keeps you informed about your car. And any options you may have if a pricey repair required
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience with us at McGrath Lexus of Chicago. Our team is happy to keep you informed and provide timely service.
Employees at McGrath Lexus are the best- they go out of
Employees at McGrath Lexus are the best- they go out of their way to assis customers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words. We wish you all the best and hope to serve you again at McGrath Lexus of Chicago.
I am sorry to say that my experince was NOT pleasant at
I am sorry to say that my experince was NOT pleasant at all , however there are some kind people working there and they tried to help me with my order of a new car , the majorty were unprofessponal at all , while the main standared for them is to coverup for the each-other and make up excuses for the unbelivable things they do as a group , while some do not show up for work at all , others coverup this with a lot of efforts and lies , I tried my best with them for three months to get a test for my car which I bought it new and on the second day , I vistied the service center for help , while they keept may waiting for 10 weeks , and pushing every thing to next week , and denying every problem in the car , while they are able to see it with their eyes and hear it , some of the workers I am sure are great people , but they are forced to be there to keep their job and income , while they told me what is happning is not fair , they delarship is doing hearting clients to keepup with the company .
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Please know that your feedback is important to us. I would appreciate the opportunity to speak with you about your overall experience with our Service Department regarding the level of customer service you have received as well as the subsequent wait time for your repair. At your convenience, please reach out to me so we can discuss this matter further. Sincerely, Customer Relations Manager Maria Giampietro 630-323-5600 EXT 3624 Mgiampietro@mcgrathlexus.com
Hi Mrs Maria, we talked last week on thursday , and you promised me that you will visit Chicago cenetr (tomorow ) which was last friday , and you Will call me back after you check the issue in pesron , however , I didn't recive any call or answer from your side , would you please let me know what is next ? thanks Yasir Osman 312-7190406
This dealership has consistently gone above and beyond to
This dealership has consistently gone above and beyond to take care of me and my vehicle. I would highly recommend them to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair