BMW of Catonsville

My Experience at BMW Cattonsville was phenomenal...Shawn did an amazing job finding the car that I wanted and driving an hour away to go pick it up and bring it back for me to test drive. He also delivered it to my home once I decided to purchase it. Three words sum up my car buying Experience with BMW...Fast,Friendly, and professional!!!

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter.

Errol and Jay were great to work with. Very thorough and transparent with information. Very communicative and swift with responses. They made a long distance purchase as easy as possible.

The showroom is modern, welcoming, and well-organized—it's clear that customer service and quality are top priorities. A special thank you to Jae Lim for his excellent assistance as a salesperson and to Sam Choi for making the financing process smooth and straightforward. I truly appreciate their great work in helping me purchase my BMW X6. Wishing your team continued success!"

Jae Lim was my sales rep who helped to purchase a BMW X6 for my family. He was friendly, professional, and genuinely helpful. I’d highly recommend BMW of Catonsville to anyone looking for a new car. Great service from start to finish!

I have purchased several cars from Catonsville BMW and they have always been easy to work with, fair in price and it has always been a great experience dealing with them!

I have purchased several cars from Catonsville BMW and they have always been easy to work with, fair in price and it has always been a great experience dealing with them!

I had a great experience purchasing my BMW X6 from BMW of Catonsville. Jae was a sales rep who helped the sales process easy. He was knowledgeable, transparent, and never pushy. He also answered all my questions.

I recently purchased a BMW X6 from BMW of Catonsville, and I have to say that working with Jae Lim made the entire experience exceptional from start to finish. From the moment I walked into the showroom, Jae Lim was professional, knowledgeable, and genuinely attentive to my needs. What really stood out was his ability to answer all my questions without ever being pushy. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was relaxed and informative, and Jae Lim walked me through every feature of the car with impressive expertise. Even after the sale, he followed up to make sure I was satisfied and comfortable with my new BMW. That kind of customer service is rare these days, and it shows his genuine commitment to customer satisfaction. I highly recommend Jae Lim and the team at BMW of Catonsville to anyone considering a BMW. You won’t find a more helpful, trustworthy, or professional salesperson.

I recently purchased a BMW X6 from BMW of Catonsville, and I have to say that working with Jae Lim made the entire experience exceptional from start to finish. From the moment I walked into the showroom, Jae Lim was professional, knowledgeable, and genuinely attentive to my needs. What really stood out was his ability to answer all my questions without ever being pushy. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was relaxed and informative, and Jae Lim walked me through every feature of the car with impressive expertise. Even after the sale, he followed up to make sure I was satisfied and comfortable with my new BMW. That kind of customer service is rare these days, and it shows his genuine commitment to customer satisfaction. I highly recommend Jae Lim and the team at BMW of Catonsville to anyone considering a BMW. You won’t find a more helpful, trustworthy, or professional salesperson.