Skip to main content

BMW of Catonsville

(4,383 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 11 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 980-5379 (866) 980-5379
Used (888) 736-1645 (888) 736-1645
Service (888) 269-0632 (888) 269-0632

Reviews

(4,383 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Catonsville from DealerRater.

Want to share your experience with this dealership?

Write a review

My Experience at BMW Cattonsville was phenomenal.

My Experience at BMW Cattonsville was phenomenal...Shawn did an amazing job finding the car that I wanted and driving an hour away to go pick it up and bring it back for me to test drive. He also delivered it to my home once I decided to purchase it. Three words sum up my car buying Experience with BMW...Fast,Friendly, and professional!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Avoid this dealership AT ALL COSTS.

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Errol and Jay were great to work with.

Errol and Jay were great to work with. Very thorough and transparent with information. Very communicative and swift with responses. They made a long distance purchase as easy as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The showroom is modern, welcoming, and

The showroom is modern, welcoming, and well-organized—it's clear that customer service and quality are top priorities. A special thank you to Jae Lim for his excellent assistance as a salesperson and to Sam Choi for making the financing process smooth and straightforward. I truly appreciate their great work in helping me purchase my BMW X6. Wishing your team continued success!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sang, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Jae Lim was my sales rep who helped to purchase a BMW X6

Jae Lim was my sales rep who helped to purchase a BMW X6 for my family. He was friendly, professional, and genuinely helpful. I’d highly recommend BMW of Catonsville to anyone looking for a new car. Great service from start to finish!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kay, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

I have purchased several cars from Catonsville BMW and

I have purchased several cars from Catonsville BMW and they have always been easy to work with, fair in price and it has always been a great experience dealing with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I have purchased several cars from Catonsville BMW and

I have purchased several cars from Catonsville BMW and they have always been easy to work with, fair in price and it has always been a great experience dealing with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had a great experience purchasing my BMW X6 from BMW of

I had a great experience purchasing my BMW X6 from BMW of Catonsville. Jae was a sales rep who helped the sales process easy. He was knowledgeable, transparent, and never pushy. He also answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I recently purchased a BMW X6 from BMW of Catonsville,

I recently purchased a BMW X6 from BMW of Catonsville, and I have to say that working with Jae Lim made the entire experience exceptional from start to finish. From the moment I walked into the showroom, Jae Lim was professional, knowledgeable, and genuinely attentive to my needs. What really stood out was his ability to answer all my questions without ever being pushy. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was relaxed and informative, and Jae Lim walked me through every feature of the car with impressive expertise. Even after the sale, he followed up to make sure I was satisfied and comfortable with my new BMW. That kind of customer service is rare these days, and it shows his genuine commitment to customer satisfaction. I highly recommend Jae Lim and the team at BMW of Catonsville to anyone considering a BMW. You won’t find a more helpful, trustworthy, or professional salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I recently purchased a BMW X6 from BMW of Catonsville,

I recently purchased a BMW X6 from BMW of Catonsville, and I have to say that working with Jae Lim made the entire experience exceptional from start to finish. From the moment I walked into the showroom, Jae Lim was professional, knowledgeable, and genuinely attentive to my needs. What really stood out was his ability to answer all my questions without ever being pushy. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was relaxed and informative, and Jae Lim walked me through every feature of the car with impressive expertise. Even after the sale, he followed up to make sure I was satisfied and comfortable with my new BMW. That kind of customer service is rare these days, and it shows his genuine commitment to customer satisfaction. I highly recommend Jae Lim and the team at BMW of Catonsville to anyone considering a BMW. You won’t find a more helpful, trustworthy, or professional salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!