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Heritage Toyota Catonsville

(1,970 reviews)
Visit Heritage Toyota Catonsville
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award
New (888) 498-7488 (888) 498-7488
Used (888) 498-8386 (888) 498-8386
Service (888) 281-7294 (888) 281-7294

Reviews

(1,970 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Toyota Catonsville from DealerRater.

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James Akinola & Britt Alexander assisted me in purchasing

James Akinola & Britt Alexander assisted me in purchasing my first car in 20+ years. inventory was great, finance seamless & everyone in both the Sales & Service deparment appear to be extremely genuine in their customer service. This purchase exceeded my expectations & I am extremely grateful for my new vehicle. Will refer friends & family to HTC moving forward. Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Professional, kind, and helpful.

Professional, kind, and helpful. Rebecca answered all my questions and gave helpful advice. She was great

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mario, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

Very supportive and responsive; always ready to hear you

Very supportive and responsive; always ready to hear you out Doing a great Job. Highly recommended

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I highly recommend James Akinola to anyone looking for a

I highly recommend James Akinola to anyone looking for a stress-free car buying experience. Mr Akinola was very professional and helpful throughout the process. I'll definitely be returning for future purchases.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The best in the business.

The best in the business. He took great care of me and he come highly recommended. He is very knowledgeable and trustworthy. He listen to my needs and offered his opinion. Thanks Mr. Akinola

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

This dealership is great.

This dealership is great. They are competitive with pricing and they have friendly and personable staff. Kathy Amaya was excellent. Kathy Amaya (sales) and Tim Cypress (finance) were excellent. John Diehl was great as well

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

Kathy Amaya Amazing salesperson, very detailed was

Kathy Amaya Amazing salesperson, very detailed was able to complete the deal over the phone. Got on the bus for 4hrs from CT to Maryland. Thank You!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The dealership was great, but Kathy was awesome!

The dealership was great, but Kathy was awesome! She was very attentive to my needs, anxieties, and made me feel at ease. She was very professional and made this experience not so stressful. We got along great. And although she is young, she is amazing at her job. She’s a keeper! I hope Heritage knows what a gem they have in Kathy!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

This is the fifth vehicle I bought from Mr.

This is the fifth vehicle I bought from Mr. Akinola. He never let me down. Always honest and trustworthy. I recommend him to anyone in the market for a new or preowned vehicle. He is DA MAN

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

So at the end of the day Heritage Toyota is where you

So at the end of the day Heritage Toyota is where you want to go get your new car. Make sure you see Tyler Day. He’s been great from start to finish to even a month later he really cares about his customers and makes sure you’re not left unsatisfied. I had some issues with the car following my initial purchase that was somewhat brushed off by one employee (don’t know name) while Tylers first response was how he going to make it right. We will be back for our next purchase. The finance guy Arnulfo could work on his communication better but he got us through the process quickly. Great experience overall!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.