Reviews
Lauren Leonard is a rockstar!
Lauren Leonard is a rockstar! Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole experience from frustrating to fantastic! It was apparent how much she cared about giving me GREAT service from the second we began our interaction. She got me scheduled, serviced my RAV4 with professionalism and got me in and out with great efficiency. Loved my Toyota service experience all because of Lauren! You can see how much she cares in her job. Thank you Lauren!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lee, thank you for your feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Curtis Womack was professional and patient.
Curtis Womack was professional and patient. Clearly stated the maintenance objective and encouraged discounts when applicable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mike, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
After what I been through, I don't think I will buy any
After what I been through, I don't think I will buy any of my future cars from this dealership again. It took them more than 3 weeks to results my spare key issue for use car. Beside the they're never contact you back after my third call and complaining. Very bad customer service
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst experience.
Worst experience. I have scheduled waiting service but no one cared to check me in, I had to sit in my car in checkin bay for 30mins while other cars pulled around.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rao, thank you for sharing your experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Steve Seely, Service and Parts Director, steven.seely@mileone.com, 443.341.8634
Derrick is a patient and knowledgeable sales consultant.
Derrick is a patient and knowledgeable sales consultant. I had questions and he made sure I was satisfied with the information. that was provided. Derrick goes above and beyond to make sure his customers walk out feeling happy with the vehicle that they purchase. I highly recommend Derrick as a car sales consultant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Mr. Parnell is an excellent salesman who cares about the
Mr. Parnell is an excellent salesman who cares about the person first before selling a car! You can tell he is anointed and has a servant heart! I recommend all to come to him for your next car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Outstanding customer service was knowledgeable and very
Outstanding customer service was knowledgeable and very friendly. DEREK took the time to explain things to me, assisted me with filling out all the paperwork explained the vehicle systems, and then ultimately deliver the vehicle to my home which was over an hour and a half two hours away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Extremely slow and incompetent service.
Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for your negative experience our management team will use your provided feedback to look deeper into our processes. We value your opinion and your feedback as our customers are our number one priority at Heritage Toyota of Catonsville. We appreciate that you took the time to discuss your issues with Cris Taylor and Steve Seely and they welcomed your suggestions on how to make the process more efficient and more organized.
Extremely slow and incompetent service.
Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we apologize for your negative experience our management team will use your provided feedback to look deeper into our processes. We value your opinion and your feedback as our customers are our number one priority at Heritage Toyota of Catonsville. We appreciate that you took the time to discuss your issues with Cris Taylor and Steve Seely and they welcomed your suggestions on how to make the process more efficient and more organized.
I recently purchased a vehicle at Heritage Toyota
I recently purchased a vehicle at Heritage Toyota Catonsville and had the pleasure of working with Derrick. He was helpful and professional. I never felt pressured or rushed, which made the entire experience stress-free. I would recommend Derrick friends, family or anyone in the market for a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!