Reviews
Dodge Dart
It was overall great experience. Did not feel pressured or rush. Was in and out of dealership in couple hours. Felt more like i was talking to a friend then a salesmen. Very personable! Explain the features of the car very well, and could tell he knew the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jose, thank you for your complimentary feedback of Heritage Chrysler Dodge Jeep RAM Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Shawn Jeffries is a true salesman
The Jeep Patriot sells itself, but Shawn is the closer. You can tell that he really loves his job. He'll give you honest advice and he's very down to earth. Shawn was wonderful to work with and I love my new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Shawn and the team! If you should have any further questions or want a little more insight on your new Jeep Patriot, please don't hesitate to contact us! We would love to work with you again soon.
Happy
Had a great experience Shawn went over everything with me over the phone and worked with me so by time i got there my new Suv waiting for me........
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings! We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with Shawn and the team. We hope to see you soon!
Complete customer satisfaction
Recently purchased a new Pilot EXL and wanted to tell you how satisfied I was with purchase, and how completely satisfied we were with our salesman, Derrick Showacre. From the moment he introduced himself in the dealership, I felt so at ease. He explained everything to us about our car and its options..Our car wasnt in stock, so it had to be built..He called us each week to let us know the progress. Once the car was in he called us immediately to setup the appointment for delivery.. When we showed up at the dealership the car was so perfect in every way.. Clean, shiny and ready to take home...Derrick went over every option and programmed everything I needed..Wish all salesman were like Derrick..We even received a followup phone call asking if we had questions and how we liked our car...He told me if I had any questions about the car to call him anytime...Also want to mention, the GSM, Jim Roland, he gave us a great deal on car and was a pleasure to deal with...Carol O
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol- Thank you for your encouraging review of Heritage Chrysler Jeep Dodge RAM Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much and have a great day.
Great car buying experience!
Car buying can be a real chore. Not at Heritage Dodge. From our first conversation with Bob Mazurek who located the vehicle we wanted and had it brought in for our test drive to delivery. This whole process was completed in the same day. WOW ! Our buying experience was pleasant, expedient and very informative with the assistance of the store manager: John Young, the business manager, Doug Mrockowski and our salesman, Aaron Lenz. Doug really showed us all the services available with our new Dodge Dart. Aaron , our salesman was great! From the moment he welcomed us inside, we began an enjoyable and learning experience. During our 2016 Dodge Dart Aero test drive, Aaron helped us to familiarize ourselves with the equipment and explain all the options. Our silver Dart is a classy looking car! Thanks again to a great car buying experience,
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Tom and Linda. Heritage Dodge Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that John, Bob, Aaron, and Doug were able to assist you with your new 2016 Dodge Dart Aero purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Aaron Lenz was amazing!
Aaron made buying a new Jeep a wonderful experience! He was patient and made sure that I was happy with everything about my purchase. Please go see this gentleman for your next new car!!! And for God's sake, put his name in the employees worked with section of this review!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning Sheila, Heritage Chrysler Dodge Jeep RAM Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Aaron was able to assist you with your purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
No Sugar Coating
Shawn, is an amazing sales consultant, He did not sugar coat anything, very straight forward, if I could give him more stars than I did I would. After the mess that I had the week prior to with my purchasing my new vehicle was a true mess. I truly am thankful and grateful that I had such an amazing salesperson. I would recommend him to everyone. He was on point with everything, even when I had to leave and go to another appointment he still kept in contact with me to make sure that I was up to speed on everything that was going on. The whole process was awesome. I would recommend him and Heritage to anyone that I run into wishing to purchase a new vehicle. Thank you again Shawn for making my complicated situation go so SMOOTH!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning, Teri. Heritage Chrysler Dodge Jeep RAM Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Shawn was able to assist you with your purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Heritage was awesome
Worked with serdal. Great process from beginning to end. Would highly recommend heritage
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dave - Heritage Chrysler Jeep Dodge RAM Parkville would like to congratulate you on your new vehicle! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Dave and have a great day.
Straight Forward Deal
Straight forward price with no gimmicks. Great factory and dealer discounts makes for a great deal with plenty of inventory to choose from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Greetings! Thank you for stopping by Heritage Chrysler Jeep Dodge RAM Parkville. We sincerely appreciate your review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Awesome Sales Consultant
Shawn Jefferies is an awesome sales consultant. Purchasing my vehicle was a seamless process. Shawn's years of experience was obvious, No issues!!! I'm love my new truck from Heritage Jeep in Parkville. Cheers, Ed Massey Jr.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Ed, Heritage Chrysler Dodge Jeep RAM Parkville would like to sincerely thank you for taking your time to review us. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Shawn Jeffries and the team! Thank you again for your review.