Heritage Chrysler Jeep Dodge RAM Parkville

While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable with, so I have visited most of the Jeep dealerships in the Baltimore area. Every single time, a salesperson used a very aggressive selling tactics, ans was trying to pound me into a deal that he clearly aware I won’t be happy with. I understand that sometimes, a salesperson needs to nudge a customer into making a purchase decision. But this doesn't mean shady sales tactics or aggressive behavior, because a bad salesperson can squeeze the fun out of what should be a joyful day for a car buyer. At some lots, dealers tried to use an old “baiting and switching” approach, when numbers previously agreed upon with a salesperson are somehow “lost” or “forgotten” by the dealership’s manager. Although I didn’t purchase a car upon my first visit to Heritage (Parkville) about a month ago, I have noticed that this place is different. When you're expecting to spend thousands of dollars, a good experience should be part of the deal, and I glad that people at Heritage know this. At my first visit, I was negotiating the price with Aaron Lenz, a pleasant, well-rounded salesman who used his time wisely and focuses on making my overall experience positive. When I have described my financing goal, Aaron and John Young (sales manager), have tried to reach an agreement in an easygoing, friendly manner. When they saw that I am not comfortable with their best offer at that time, they didn’t try to use common aggressive dealer tricks like other salesmen, but simply shook my hand and said that their goal is see happy customers and that they don’t want me to go for a deal that may be a burden for me. They promised that they will contact me if they will be able to meet my conditions and wished be good luck in shopping. Although we didn’t reach an agreement that first time, I have realized that the overall experience you have at a dealership can make all the difference. A few weeks later, Aaron called me and asked if I have already purchased a car, and that if I am still shopping he will be able to sell me the car that I wanted at the price that I have set up at our first meeting. I drove back to the dealership and purchased the new 2016 Cherokee with the monthly payments, loan interest and length that I wanted. I understand that car dealers doing their jobs and for most, are not really your friends. But a car deal can be simple and easy when you're working with the right salesperson. And I would definitely recommend Aaron Lenz and John Young as people who will do everything to make you overall experience pleasant, even if you decide not to purchase a car.

I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she specializes in WV. Melissa is confident and honest. It was raining and I was hungry and Melissa was extremely patient and got us out in a flash. Any questions she could not answer she told me so without making up crazy answers just to sell a car. I am slow with new technology and she made sure I was well equipped to find my way home in the worlds coolest and smartest brand new 2016 Jeep Grand Cherokee. The next day my insurance company was lost and confused and I was stuck playing phone tag on my lunch break. That evening I received an email from Melissa saying she called the insurance company and handled everything. Thank you so very much Melissa.

I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she specializes in WV. Melissa is confident and honest. It was raining and I was hungry and Melissa was extremely patient and got us out in a flash. Any questions she could not answer she told me so without making up crazy answers just to sell a car. I am slow with new technology and she made sure I was well equipped to find my way home in the worlds coolest and smartest brand new 2016 Jeep Grand Cherokee. The next day my insurance company was lost and confused and I was stuck playing phone tag on my lunch break. That evening I received an email from Melissa saying she called the insurance company and handled everything. Thank you so very much Melissa.

I found a used certified 2013 Dodge Avenger on the Cars website that seemed like a good value for the price. I was in touch with Marc Houser, and I drove an hour and a half to see the car. It was exactly as advertised, in good shape, Heritage Dodge did a great job getting it ready for sale. I test drove it, and found no problems, obvious or hidden. Marc had the paperwork ready to go, and everything went smooth and quick. There were no pricing games, no extra fees, or any of that. I bought 11 cars in my life, and this was one of the best experiences I ever had. The staff was friendly, and Doug in financing got me in and out very quickly.Marc even called me the next day to make sure I was happy with the car and the buying process. I would definitely make the drive again to buy another car from Heritage.

I have been coming here for years getting all of our Honda's serviced at this location. You guys have the Best in service as well as one of the Best service Advisor in Erin Lober. She rolls out the red carpet every time my cars have needed service. No runaround, just straight talk, quick service, all the discounts even if I have left my coupons at home. Your Lucky to have her here. Thanks for being consistently exceptional time after time. Great Job! Keep up good work. Thanks, Scott Canby

Bruce, Mitch, and Jake were a pleasure to work with on the purchase of my 2014 Dodge Laramie.

Bruce Freeman was a fantastic salesman. He answered all of questions, was more than patient when we looked at various models and helped us get the best value without the haggling. The next time we need a vehicle -- we will be back. Best car buying experience we have ever had (and we have owned our fair share of vehicles).

Right from the start, we were happy with the employees. No one bugged us, they didn't follow us around when we looked at cars, didn't push us to test drive or buy anything. We came back 2 days later and purchased our Jeep Wrangler from Frederick Leavitt, Sales and Leasing Consultant. Great price on the Jeep- beat all other dealerships around! Friendly, fast service. Overall great place and would highly recommend anyone looking to buy a vehicle, check out Heritage!

I found my truck on there website and have always had problems with dealers in the past woth them bugging me non stop to buy there car without understand what I really want. They were able to show me a few cars and when I found one they found it would not work for me and found me a different truck that would do and had everything I want. I love the truck i got from them and would go back to them again and let people know about them.

I purchased a used vehicle I found online from these guys. The vehicle was in Maryland and I live in North Carolina. It was an Excellent experience. My sales person was Buddy Holmes and he was great to work with. He explained in detail the vehicle, answered all of my questions, and took additional pictures I requested. He even picked me up from the airport, in the vehicle I was to buy. The vehicle was as promised. It was Perfect. No games, no bait and switch. Also worked with Mitch Giller, sales manager, and he was just as helpful as Buddy. I highly recommend these guys. Attractive pricing, no crazy add on fees. I would buy from them again.