Koons Ford of Baltimore

My husband and I had bought my first two cars from Koons Baltimore in 2013 the whole process went very well from beginning to end. I knew what I wanted and I don't want to deal unless, you can offer me something better than I have found! Which Matt did and fully explained what were the best deals for our particular situation. So when my daughter had an internship for her Nursing program it became obvious that we had to purchase a vehicle that could get her back and forth safely, added to that stress, she goes to school in New Hampshire and the last snowfall there was 12 to 14 inches!!! Matt helped me find the perfect 4WD Escape at a great price and we were on our way to New Hampshire in style! I should mention I only gave him 24 hour notice! I am very pleased with Koons and would gladly recommend to anyone looking to buy a vehicle in the area.

Larry was very friendly and helpful. All help was very thoughtful and personal. The car I got is the perfect fit for me and I had plenty of time and hp with making my decision. Thanks for everything!

My Dad and I wanted to purchase a brand new Mustang GT for my mom's 65th birthday. We didn?t really know where to start, but we luckily fell in the hands of Matt Stoudt at Koons Ford. We visited the dealership and ordered the car with Matt in early November. My dad and I both agreed that Matt made the process incredibly simple. Matt was there every step of the way even providing us with weekly updates. The car was scheduled to come in sometime in January, but to our surprise Matt had the car two days before Christmas. We were able to bring the car home and surprise my mom Christmas morning. Truly a fantastic experience! Thanks Matt and the team at Koons Ford Security!

Mark went above and beyond to ensure we had a great car buying experience. He knew that we were in a time crunch and was able to find us the car that we wanted the same day and delivered it to our home. There were no games, pressure, or haggling. Mark followed up with us after the purchase as well. It was the smoothest and easiest transaction that we have ever experienced when it comes to buying cars. Overall, the customer service was excellent. Would highly recommend Mark and Koons!

Matt, Paul and Steve were all great. Made the trip from NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well.

I have never experienced buying a car via text. It truly makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he accepted and the deal was done. I went into the dealership with my vehicle to trade and much to my surprise, Koons matches CarMax offers on trade ins. Tom Snyder closed the sale. He handled every detail very professionally. He filled my tank with gas, briefly explained the important features on my new car and paired my phone to the SYNC system. And finally, Carol Walker handled the financing through Ford. She is extremely knowledgable about Ford's different options and guided me to the best financing product for my needs. Carol explained several different packages that were available to protect my investment. Generally I do not purchase extended warranties. However there was one product that I felt would really benefit me. A Maintenance Contract that covers all routine maintenance for 75000 miles. Now that's piece of mind. The icing on the cake is that this deal, including the maintenance contract, which is a $1600 value was still several hundred dollars less than their nearest competitor without a maintenance contract. This was hands-down the best new car buying experience in my life!

This was my first time to purchase a vehicle by myself and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on the site and requested information and a price on it and was contacted by Dennis that gave me the price and told me to come down (the dealership is 53 miles from my home) and he set me up with a salesman that would help me. I arrived and worked with Matt. I can not say enough about how wonderful Matt is to his clients. He had the car waiting for me to look at and take for a drive when I arrived. We went for a short drive and he explained all the features are on the car (Edge Limited) and the options (Sync) and how they work. After arriving back at the dealership, I gave Matt my keys for my trade and told him what I wanted for a car payment should we make the deal. Matt and Alona worked to make that happen. They were all wonderful. They were able to work all the numbers to put me in the car at my desired payment. Through all of it no one lost their patience with me (if they did, they didn't show it) and were very understanding as to why I wanted to stay at that amount. They are great!! All of them were right there to give me all the information I needed and very personable. They made me feel comfortable and the process did not stress me (which it very well could have). If anyone in the Baltimore area is looking for a car I would highly recommend this team, especially Matt. He knows the vehicles he is selling and is very patient in both making the deal and explaining everything about the vehicle.

I wanted to purchase a new Ford Fiesta for my daughter and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he immediately set to work to find the perfect car for my daughter and at the best price that I could find anywhere! Even when my daughter and I made a last minute switch from a hatchback to a sedan there was never an issue. I have to add that Miss Carol in finance added to what has been the most satisfying car experience that I have had in recent times. I wholeheartedly recommend a visit!

I enjoy the vehicle, and I'm happy that the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied. it is nice to see that a dealer ship take pride in the customer service.

I came from Allentown, PA to purchase a 2013 Mustang that was located at Koons. This was hands down the most pleasant car purchase I have ever done. Every aspect of the sale went quickly and efficiently. The people I dealt with could not have been more helpful and courteous. I drove 2 1/2 hours to pick up my car and I would definitely do it again to have the experience that I had with this purchase. I would highly recommend Koons to anyone interested in purchasing a Ford vehicle.