Skip to main content

Koons Ford of Baltimore

(1,911 reviews)
Visit Koons Ford of Baltimore
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–7:00pm
Tuesday 8:00am–9:00pm 7:00am–7:00pm
Wednesday 8:00am–9:00pm 7:00am–7:00pm
Thursday 8:00am–9:00pm 7:00am–7:00pm
Friday 8:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–9:00pm 7:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award
New (410) 846-0006 (410) 846-0006
Used (410) 709-3664 (410) 709-3664
Service (410) 709-3667 (410) 709-3667

Reviews

(1,911 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Ford of Baltimore from DealerRater.

Want to share your experience with this dealership?

Write a review

Go see Ray Baldwin!

There are always a lot of choices when you are considering where to purchase your vehicle. I came into the search not really sure of whether I wanted to purchase a new vehicle or not. My experience with Ray helped my make my decision (I purchased). Ray is a very personable person but professional as well. This was a no hassle process and everything on the final contract was as verbally discussed. I have dealt with dealers that will say anything to get you into the door and then throw a curve at the end. This was not that type of dealer, that?s why they got the sale..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Salesperson was a pleasure to work with!

Sales person was a pleasure to work with. Hasan was very knowledgeable and took a lot of time to make sure I was happy with my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience!

Great experience. Very honest and friendly staff. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Perfect from beginning to end.

Perfect from beginning to end. Matt the salesman was EXCELLENT. The finance guy was also very quick and informative! I did go for the extended service and I can hope that the service dept. will be close to as good as an experience as I have had so far. I picked up my tags just a couple days ago and the customer service window woman was also a pleasure to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We would highly recommend to anyone!!!

We had done our research on Ford Raptors, and found one of interest on Koons Ford of Baltimore's website. We called the dealership on Friday morning, and spoke with Mark Rodgers. We advised him that we were headed from VA in hopes of purchasing the vehicle, but very much wanted to be through with the process, and back home before the afternoon rush hour. There we met Mark, and our salesman, Ahmed Baroud. We took a test drive, purchased the vehicle at the website price without hassle, received an immediate vehicle loan, and took in Ahmed's complete tutorial of all the gadgetry in time to be home before dinner. We have purchased our last several vehicles through buying services to prevent the lengthy and stressful experience that is typical of buying a vehicle. Koons Ford of Baltimore was nothing short of the perfect experience. We would highly recommend this dealership to anyone. They are a knowledgeable, honest, friendly, and efficient organization, and certainly a stand-out in the automobile sales industry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Highly recommend

Good experience every time. Never had a probleml. Bruce always takes care of our account.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great dealership!

Pete Dixon was very good. Would highly recommend! Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Wonderful experience!!!

this is the first car we have purchased since 2006 and the experience was wonderful. No pressure and the staff made everything very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Koons Ford of Baltimore is amazing!

I had the same sales rep as I did the last time I bought a Ford vehicle from the same dealership. I had a wonderful buying experience both times! The staff at Koons Ford Baltimore is amazing; thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience!

Great experience. Derek and Desmond are fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No