Reviews
Go see Ray Baldwin!
There are always a lot of choices when you are considering where to purchase your vehicle. I came into the search not really sure of whether I wanted to purchase a new vehicle or not. My experience with Ray helped my make my decision (I purchased). Ray is a very personable person but professional as well. This was a no hassle process and everything on the final contract was as verbally discussed. I have dealt with dealers that will say anything to get you into the door and then throw a curve at the end. This was not that type of dealer, that?s why they got the sale..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesperson was a pleasure to work with!
Sales person was a pleasure to work with. Hasan was very knowledgeable and took a lot of time to make sure I was happy with my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
Great experience. Very honest and friendly staff. Would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Perfect from beginning to end.
Perfect from beginning to end. Matt the salesman was EXCELLENT. The finance guy was also very quick and informative! I did go for the extended service and I can hope that the service dept. will be close to as good as an experience as I have had so far. I picked up my tags just a couple days ago and the customer service window woman was also a pleasure to deal with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We would highly recommend to anyone!!!
We had done our research on Ford Raptors, and found one of interest on Koons Ford of Baltimore's website. We called the dealership on Friday morning, and spoke with Mark Rodgers. We advised him that we were headed from VA in hopes of purchasing the vehicle, but very much wanted to be through with the process, and back home before the afternoon rush hour. There we met Mark, and our salesman, Ahmed Baroud. We took a test drive, purchased the vehicle at the website price without hassle, received an immediate vehicle loan, and took in Ahmed's complete tutorial of all the gadgetry in time to be home before dinner. We have purchased our last several vehicles through buying services to prevent the lengthy and stressful experience that is typical of buying a vehicle. Koons Ford of Baltimore was nothing short of the perfect experience. We would highly recommend this dealership to anyone. They are a knowledgeable, honest, friendly, and efficient organization, and certainly a stand-out in the automobile sales industry
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Highly recommend
Good experience every time. Never had a probleml. Bruce always takes care of our account.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great dealership!
Pete Dixon was very good. Would highly recommend! Great dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful experience!!!
this is the first car we have purchased since 2006 and the experience was wonderful. No pressure and the staff made everything very easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Koons Ford of Baltimore is amazing!
I had the same sales rep as I did the last time I bought a Ford vehicle from the same dealership. I had a wonderful buying experience both times! The staff at Koons Ford Baltimore is amazing; thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience!
Great experience. Derek and Desmond are fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
