Reviews
2019 Tiguan
We drove up from Joplin, to look at an outlander, spoke with Jake who initially helped us out, but had to move on to another customer. Jake placed us in the care of Josh, who took excellent care of us the entire time we were there. I went up with the intention of purchasing a vehicle after a 7 month search of finding the "right" one. And found everything I need plus more in the 2019 Tiguan. Everyone we worked with was super helpful, friendly and overall provided us with the service that we couldn't find in Joplin. Thank you Jake, Josh, and Bill for everything, we definitely will be back in the future if ever we need another vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Porsche purchase
Always knowledgeable and prompt reply to questions. Have bought six Porsche models from them, mostly special order. Always feel special at dealership. Service department excellent also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Personal attention
Josh was great help selecting a car for our daughter. We told him what we wanted and he found it. He went above and beyond. This was the second car we have bought from him and will probably buy our next one from him and Napleton. Bill in finance did a great job. He got us through fast and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Porsche 60k mile Service
Michael McCormack was so helpfull and professional in making sure I understood all that the 60,000 mile service entailed. Quality of service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil Change
Friendly staff and took care of all my needs! They kept me informed and provided a loaner car so that I didn’t have to wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great people to work with
I love this dealership, buying a vehicle from them was like buying a car from your friend next door. They listened to my every need carefully and met every need and I had a tougher list of criteria to meet than average and they do not pressure you, they did not try to push me into something cheaper cause I needed a low monthly payment everyone was super nice and super helpful. Thank you Napleton!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional
Professional, knowledgeable, clean, top Porsche products, friendly sales and service staff, all the associates make the customer feel special, looking forward to the new location,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always excellent service
Always excellent service We always recommend this dealership as very good people to deal with when we are here or when traveling out of state.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone always helpful and friendly.
This dealership does all they can to help you with your car. They are not pushy like some dealerships. I will recommend them to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
The service team always takes care of my need in a timely manner. I get all of my service work done here now. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair