Jeff Wyler Fairfield

Daniel was the best !! He found the perfect vehicle for me 😊 thank you for taking the time to make this a great experience

I had an appointment scheduled with the service department. Dealt with (Chris Barrow) the Service Advisor. Dropped the car off at 8 am Chris said we will call you once we have the repair estimate. I never received a phone call, and by 2 PM I started Calling to get a response back and no answer. A young lady would answer the phone and say I will transfer you then nothing. I ended up calling at least 5 times in which leaving VM as well as leaving the service manager a VM and no response. I had to make a visit to the dealer before closing, to find the car sitting outside. On a side note had to talk to the technician after noticing a hanging wire from under the steering column that he had to attach back where it belongs and mentioned that the car has been looked at before 1 PM. (Adrian) the technician apologized on behalf of the SERVICE ADVISOR that didn’t even bother apologizing or justifying the poor communication even though it’s not the technicians fault. Poor customer service, I will definitely recommend not dealing with their service department, specially the service advisor Chris Barrow as he was unprofessional to start with. Despite the fact walking in at the morning he’s sitting at his desk eating breakfast while talking with everyone around and I am the only customer standing there then started acknowledging my presence. Bill for $237.00 for nothing.

William Lyles is amazing! His personality is everything! I felt completely comfortable and confident with my decision to purchase a car from this lot! I told him what I wanted and he delivered! I will be back in the future! Thank you!

DO NOT BUY FROM JEFF WYLER......the advertised price is not what you pay. certified $1000 oil additive for trans and engine, disinfecting and pulse third brake light flasher is a scam to jack the price up. this should not have cost more than $200 at most for this crap. took months to get my title , had to get the Ohio attorney general involved to get it. I was lied to for months telling me it was mailed...must have gotten lost in the mail. they never did anything on my title for like 3 months according to Ohio attorney general office . they never mailed it till after i filed a complaint with OAG. state law is title was to be in my hand within 30 days of purchase. bought in November 8 2020 and got my title in late march 2021. their warranty is total B.S. unless you purchase additional warranty from them. found broken air vents not covered only drive train is covered for 90 days. buy from these people at your own risk. sales man Brian Landers told me they reduced certified price by $500...he lied I paid full price. $1000 now looking for another dealer to perform recall work on my KIA. I do NOT trust JEFF WYLER auto group.

COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were giving her a deal. The guy who was helping her, said “hey, since I saved you $100, you should get your tire replaced!” and was quoted around $300. Mind you, my mother is terminally ill, and needs transportation to go to her doctors to get life saving medication. She went there to pick up her car today and they said “YOUR TOTAL IS $1,300” she was dumbfounded. She was under the impression, by the sales team, that she would have to pay around $300 or so. ALSO KEEP IN MIND IT TOOK THEM 6 WEEKS TO GET THAT CAR PART IN! Now she’s devastated, has to find money that she doesn’t have because she was conned believing that she would only have to pay what was quoted to her. DO NOT GO HERE. As someone who once lived in Fairfield, this place is trash and so are the employees. If this is not remedied, I will be filing a complaint to the BBB.

COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were giving her a deal. The guy who was helping her, said “hey, since I saved you $100, you should get your tire replaced!” and was quoted around $300. Mind you, my mother is terminally ill, and needs transportation to go to her doctors to get life saving medication. She went there to pick up her car today and they said “YOUR TOTAL IS $1,300” she was dumbfounded. She was under the impression, by the sales team, that she would have to pay around $300 or so. ALSO KEEP IN MIND IT TOOK THEM 6 WEEKS TO GET THAT CAR PART IN! Now she’s devastated, has to find money that she doesn’t have because she was conned believing that she would only have to pay what was quoted to her. DO NOT GO HERE. As someone who once lived in Fairfield, this place is trash and so are the employees. If this is not remedied, I will be filing a complaint to the BBB.

We will never do business with this or any of their dealerships again. We went up to this dealership to exclusively look at a used Certified Cadillac. Brian was nice and polite and introduced himself from the beginning. Once we started talking numbers, that's when everything changed. The price of the vehicle was stated on their website "Certified Pre-Owned 2019 Cadillac for one price. Once we sat down, they came out with the price and then tried to say for it to be certified, it was an additional $3,900 +, $899 additional for the Pulse added (only cost about $25) and then additional accessory fees. This totally sent us in a different direction. We were lied to up front on this price and by the time we were done, they had already came down to $31,000 and still said it was certified trying to get us to purchase this vehicle. When we asked about this dishonesty about the pricing, they said they had to pay for the certification. That's all well and good, but be honest with us up front. Do your research before going and/or dealing with this dealership. Very dishonest dealership.

Awesome dealership and customer service had a wonderful experience today,and very helpful and awesome service

Found cars for both my wife and myself and even with our busy schedule and arriving rather late one evening, they took care of us that night and we were able to drive away with 2 cars that we like very much. The people we dealt with were very friendly and outgoing.

Based on my experience, I would not recommend going to Jeff Wyler Kia in Fairfield, OH to buy a new car. There were some issues I had on the day of purchase, but my main complaint comes with how my refunds were handled. I ended up cancelling a few warranties and additional services that I didn't think I needed the day after my purchase, May 30th. This equaled about $4500 in total. The finance manager said that this would need 6-8 weeks for processing (starting on the 31st when the cancellations would be finalized) and that a check would be sent out to my finance office for the cancellations. That the finance manager met with me the day after the purchase to cancel the things I didn't want did satisfy me at the time. I appreciated that they were willing to meet that soon and fix the issues. However, the 8 weeks came and went with no indication that the refund had been processed into my account. So I went ahead and emailed the finance manager on August 3rd, 9 weeks from when the cancellation contract was finalized. I was told he would be in the office the next day and could check on that transaction. There was no response on the 4th. I emailed him again on August 5th and was told that he heard that the payment would be posted into my finance account in the coming week. It was August 16th and I still had not received the payment in my account or had any clarification on why there was a delay. I ended up contacting the Product Cancellations Corporate line for the Jeff Wyler location and talked with their representative. She informed me that the check had not been received by their office until August 6th. The corporate office sent it on August 10th and she said that they would check that the check was cashed if I didn't receive the money by the 20th. Luckily, the payment was finally applied to my account on August 19th. I would love to know the reason that the check couldn't be sent until then. Ultimately, I just didn't appreciate that it took almost three extra weeks to process a refund of that size. They did sell me a very nice car that is a huge improvement over my last one and I am happy with the product itself, but after the waiting time for my refunds, I don't think that I can say too much else that is positive about the dealership at this time. If you do go to the Jeff Wyler Kia in Fairfield, I would suggest going on a weekday when it is less busy and you can get one-on-one attention. Also make sure if you get dates for product cancellation payments will be processed by, keep track of when they are. For the dealership, I would suggest explaining why there are delays for the cancellation payments. Mainly a bit better communication and transparency with the client would have been helpful in this situation. I did appreciate the help from the Jeff Wyler Corporate line in the process.