Jeff Wyler Fairfield

so in fairness, i didn't have that bad of a time. yes it took forever, yes it felt like they were intentionally leaving us at this desk for hours to break us of any negotiating will power but thats not what this is about. these people will bend you over on "family features" that arent mandatory except for the ones that are (the pulse braking which to me seems like BS) $800 for FLOOR MATS?! $1100 for an interior and exterior warranty which to be fair makes sense for people who have messy kids but not a single 20 something. thats just the start of it, the whole idea where you have to look online to get the better price while sitting in the lot is so lazy its crazy. i wish i could say go shop at X car dealership but honestly they all sort of seem more and more greedy by the day.

I will start by saying heed my warning do not go to this place it is a xxxx show. So my experience was terrible me and my husband went there and begin with the down payment and the monthly payment was changed 5 to 6 times no explanation no reason why it just kept changing. So to accommodate the changing and the only explanations they agreed to give us $100 gas card as well as said that they would service the truck because it was new and haven’t been checked yet and it needed tires. So they said that they would put two new tires on it because they felt it to was all it needed although all for Wormald OK I’ll deal with that The salesman that I was dealing with was great everything was changed above you but he was great. So he got approved for $100 gas card as well as two new tires for all the inconvenience that we had to go through. So the first guy that approved the gas card was fired or quit I don’t know which so then the sales associate took it up on his cell he it took them seven months to get the tires and still haven’t gotten the gas card because the sales associate was fired or quit I don’t know which but now that neither of those are there no one will honor the agreement that was made with us. So we just picked up the tires but they didn’t put them on we have them in the back of the truck. There are so many red flags in the beginning that basically is my phone at this point I should’ve just got up and walked out instead of spending the nine hours that it took me to get the xxxx truck to begin with. Needless to say I will never ever go back to that xxxx show up at the xxxx hole nor will I ever recommend anyone to go there it is a xxxxing mess and horrible xxxxing people

Mid August 2022, on a Friday, my wife and I went to Jeff Wyler Kia in Fairfield to look at a Buick Enclave I had found on this site. While looking the vehicle over I noticed it was filthy, like someone had one of those sugary lattes and it exploded all over the front and part of the second row. Also noticed that the center console padding was cracked bad, but I researched and found a company i could order a replacement from, also the knobs to control the ac/heat for the second and third row were missing also and I was able to find those aftermarket also. When I asked the sales person how long the car had been at the dealership she told me a little over a month, and then I pointed out how filthy the interior was to her. So while discussing the vehicle with my wife I told her the item I could fix and we could get the cars interior cleaned and detailed and the vehicle operated well mechanically so she wanted to go ahead and purchase. After waiting 2 hours to sign the paperwork with the financial manager and before leaving I specifically aske if there was anything else that needed signed or that I needed to do before leaving, I was assured everything was complete. Fast forward to mid September and I awake to a voicemail (since I work second shift it was later in the morning) from the salesperson saying that we needed to come back in and sign some "more" paperwork by noon and that if I couldn't come in I would need to return the vehicle. I made it known that it was very inconvenient and that I wouldn't be able to make it in that day, I made arrangements to go the following day. When I arrived there the finance manager was elsewhere and it took multiple people a few minutes to find him and when he did come back into the building it took him 15 min (I guess to gather and print the documents that should have been done before our arrival) to tell us he was ready for us. *remember I said we went in on a Friday? Well the docs we had to sign were new purchase agreements because they said they didn't have the right information/interest rate from the bank (on our initial visit we were on our way home with the vehicle by 3 pm). The new rate was NOT in our favor. So we signed the new paperwork and AGAIN I asked "Is there anything else that needs signed? we've signed everything?" Again I was reassured everything was complete. Fast forward even more to today September 30, 2022 and I AGAIN am awakened by my wife telling me Jeff Wyler has called once again saying there is additional paperwork that needs signed. A message was left that they need to call me because I wasn't about to play text tag with the dealer and told them I wasn't coming out to sign additional paperwork that they can email me the documents as a PDF and we would sign them and send back. I WILL NEVER DO BUSINESS WITH ANY WYLER DEALERSHIP EVER AGAIN.

Excellent service, salesperson understood my needs. Best dealership in town, also make sure to ask for Adam Heltemes. Adam showed professionalism, devotion, and dedication towards helping his customers. Highly recommend this dealer.

Sold me a jeep Patriot with a bad transmission,and cut dash boards lights out. The salesman name was Kevin. Don't buy from Jeff wyler please.

I took my car multiple times to get looked at because it was turning off, every time I took it in, I was told it was an "update from Kia" and to call back because none of my lights were on showing an issue. My car was turning off when I parked it - I took my car to Eastgate Service department and they discovered I needed a new transmission. Service Manager from Fairfield never called me back, nor did they take the time to look over my car and address my issue after multiple visits in. My car is 2021 with 16K. I have not had a car for 4 weeks and no option for a courtesy car on a LEASED vehicle. Service and Customer Service is poor and will tell everyone my personal experience.

It was very disappointing and unprofessional working with Sedrick Glover(General Manager) and Brian Matthews(Sales). My wife and I have been searching for a new 2022 Cadillac Escalade Sport Platinum. I found one showing at this location and started the process of reaching out to Brian in early July 2022. I was told the vehicle was still at the manufacture but there was no buyer for it and that we could purchase it. I had multiple conversations with Brian and in late July spoke with the sales manager, Sedrick. He told me he would continue to track the vehicle and give me updates. He even inquired about purchasing our current vehicle from us and seem very interested. I continued to keep in contact with Brian and he continued to inform me of where the vehicle was with logistics. My last call was to Sedrick and he told me the car would be in August 5th or 7th and he would give me a call. I never received that call and attempted to call Sedrick, text him and left voicemails with no return call or text. I finally was able to reach Brian and asked why I was not getting any return calls and he said the vehicle was getting the transport wheels removed and the manufacture wheels put on. He then proceeded to tell me that his manager told him the vehicle was no longer for sale. The vehicle was going to be issued to one of the Senior managers. He said he would call me back the next day to confirm and he never did. My wife decided to try and call Sedrick and amazing enough he answered her call(obviously not recognizing the number). My wife asked the simple question as to why it went down this way when they said we could have the vehicle. Long story short, Sedrick made excuses with each question my wife asked. Sedrick also cut my wife off every time she spoke. She asked him to please listen and let her speak. After this comment, he would only respond with "I understand". She continued to say to him "I don't think you do understand". You said we could purchase this vehicle as soon as it arrived at your location and now you are telling us it is not for sale. Sedrick said it was still for sale after the Executive was done driving it. My wife asked him if they do business this way to allow miles to be put on it to consider it a "Used" vehicle and increase the cost significantly? He wouldn't answer my wife and only continue with "I understand". Extremely disappointed in how this was handled and very poor customer service. This is not how a good business is ran.

My dealer Tony Wallace found my fiance what he wanted and needed for his size. He has a wonderful attitude. He loves his new brand new car soon much definitely will be referring my friends to this dealership.

Our Salesman Brian Matthews worked with us very hard to get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . Cedric Glover made sure our visit and car buying experience was good and comfortable.. Mr Brown finished the transaction as quickly and efficiently as possible. We’ve had two good car buying experiences at this dealership.

My experience with Jeff Wyler began when I purchased a 2015 Hyundai Sonata for my daughter from Superior Hyundai. I paid $15,000 for the vehicle in September, 2021. Within the first month, the car began deaccelerating on the Highway. We took the car to a mechanic, who ran a Diagnostic Test and said the car had to be returned to the dealer for repair. We returned it to the Dealer who insisted there was nothing wrong and indicated their Diagnostic Test showed no issues. After driving the car for a few more weeks, the concerns remained and we returned the car to the Dealer, who again insisted there was nothing wrong and that the Diagnostic Test showed no issues. After charging us $300.00 they released the car. This time the car stopped and I had my daughter take pictures and we returned a third time. Now, unable to deny the problems, suddenly their Diagnostic Test showed several code failures, let us know it had internal failure of the ECU and it would cost $1200.00 to repair. We requested the repair and the part was put on back order. After several delays taking several months, I approached the dealership, now Jeff Wyler, for a trade in. I was put in touch with a salesman. He called me during a funeral. I returned the call after the funeral and left a message. Eventually, I called him 6 times during the next 3 days and he never returned any of my calls. I went to the dealership, was approached by a second Salesman who indicated he would get me a trade in value for the vehicle. After taking pictures of the car, he promised to get back with me by the end of the day. I called him the next day and he said he was about to meet with the manager and would call me as soon as he was finished. He did not call back and never returned my calls. I was about to make an additional trip to the dealership when my daughter let me know the part was in and they were about to repair the car. There was one issue, they found that the crank censor had shorted and needed to be replaced. The cost of repair was now $1900. We had the car repaired and on May 7, picked it up from the Shop. On May 12, the car stopped. After having it towed to the Dealer, I had a conversation with the Service manager, who indicated he "felt my pain" but was unable to help me. The next day the Service Department called and said it would be $150 for the Diagnostic Test, which I refused to pay considering I had just paid them $1900 5 days earlier. Well, someone agreed to waive the fee and they let me know it would be an additional $2400 to get the car fixed. I again requested a trade in value and finally, after 3 weeks was told, on trade in, I could get $7700 for the car. I was put in touch with the Sales Manager, who took down my story and indicated he would do what he could to make this right. He wanted to know if I was "willing to work with him ". I said my daughter needed a car that runs and was safe. We were going on 8 months and it was long past time to get this resolved. He pointed out his top Salesman, Jimmy, and said he would have me work with him. When I let him know Jimmy had sold us the Sonata, he said he would work with us himself. He wanted to know how much I was willing to spend and I said that would be decided after I got a final trade in value. Before I left, he insisted I look at this "great deal ", that my daughter might like. When I said she would make the decision, he said he was not trying to sell me a car, "but trying to make a wrong right ". I looked at the car and it reaked of cigarette smoke, the seats were filthy and the back seats covered in dog hairs. I left and said call me when you get a final trade in value. He later texted me and asked if I was bringing my daughter in that night. I asked him for a final value and he said $7700 was it, I should have purchased the insurance and he hoped this wouldn't stop me from allowing him to help me. Enough! This is the most toxic culture I have ever encountered.