Reviews
DO NOT BUY A USED CAR FROM HERE!
DO NOT BUY A USED CAR FROM HERE!! Over the past 6 years my husband and I and my son purchased 3, 2015 Kias. 2 Optima’s and a Sportage. Over the last 3 years ALL of the motors blew. The Sportage was not covered but they had a motor so we paid 2500 to fix it. One of the Optima’s was covered so there was no cost. In those situations, no paperwork showing oil changes was requested. This past March, the Optima my son purchased, motor blew. Had it towed to Jeff Wyler Kia in Fairfield, where we bought all the cars and had the other tow fixed. Finally in July they ask my son for oil change paperwork. He provided them with 5 YEARS of on time oil changes with only 1 missing from 2020! Well as we all know, nothing was open then due to COVID! My husband did the oil changes! So at this point they have had his car for nearly 5 months just to tell him they can’t fix it! Even better, they tell him they are towing cars off their lot next week! So the car was fine to sit there for nearly 5 months with them doing nothing but now he better get it this week or they are towing it. ALSO, they have the nerve to try to charge him $250 for the tests they ran. There is ABSOLUTELY NO EXCUSE to have 3 cars bought from the same lot and all of the motors blow! We will be contacting Kia’s Corporate Offuce to file a complaint and the Attorney Generals office due to the absurd amount of time they had the vehicle without performing needed diagnostic tests and having no updates over the nearly 5 month period of time they had the car!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I didn't end up buying one.
I didn't end up buying one. Shipping costs were too costly. The staff seemed friendly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Outstanding Experience with Kevin Lopez!
Outstanding Experience with Kevin Lopez! I recently purchased a Kia K5 and had the absolute pleasure of working with Kevin Lopez. From the moment I walked into the dealership, Kevin went above and beyond to make the entire process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable about the car, answered all of my questions with patience and honesty, and made sure I felt confident every step of the way. Kevin didn’t just try to make a sale—he genuinely cared about helping me find the right car for my needs and budget. He followed up after the sale to make sure everything was going well and that I was happy with my purchase. It’s rare to find someone who truly goes the extra mile like he did. If you’re looking for a trustworthy, friendly, and professional car salesman, ask for Kevin Lopez. I couldn’t be happier with my Kia K5 and the exceptional service I received. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership.
Great dealership. Salesman Kevin Hyde is professional and straight-forward, listened to what I had in mind, no pressure, funny, and kind. I didn't have to be concerned that he would say one thing and do something different or give me a bunch of b.s. like at some places I went to. Tara in financing also very helpful, explained everything clearly and was willing to negotiate on a few things. Clearly, Tania, the manager, runs a good ship! I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help you out!
Great experience.
Great experience. Listed to what I wanted. Not pushy. Would definitely get another car from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful!
Very diligent and full of integrity worked steadily very
Very diligent and full of integrity worked steadily very patience and graceful. Gave me a car to pick up my daughters.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction!
Great experience!
Great experience! Done right first time! Will definitely come back! Very friendly staff. Already referred by brother too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Wyler Cadillac and we hope to see you again soon!
I love the atmosphere at Jeff Wyler Fairfield auto Mall!
I love the atmosphere at Jeff Wyler Fairfield auto Mall!! It is very professional environment. The entire staff look fit and clearly cares about their appearance. It’s great to see such attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for choosing Jeff Wyler Cadillac and we hope to see you again.
Terrible.
Terrible. Dealer added $2000 in extra "shipping" fees for a car I was driving from Cols. to Cincy to pick up. They low-balled the price on their website, and added fees. Buyer beware!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They absolutely helped out the best i went to 3 other
They absolutely helped out the best i went to 3 other dealerships before arriving expecting the same, and they switched my whole view on buying a vehicle i’m so happy with them and will be coming back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Wyler Cadillac and we hope to see you again soon!