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Jeff Wyler Fairfield

(1,932 reviews)
Visit Jeff Wyler Fairfield
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
New (513) 770-9885 (513) 770-9885
Used (513) 770-9881 (513) 770-9881
Service (888) 486-9136 (888) 486-9136

Reviews

(1,932 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had been waiting for the Rogue to come out and as soon...

I had been waiting for the Rogue to come out and as soon as it did I stopped in to see Eric McClure since I had purchased my Maxima through him a few years ago. Eric connected me with Shane Wilson and between the two of them we came to a quick and painless agreement on the price for the Rogue and my wife and I left completely satisfied. To date, I've purchased my last three cars from Jeff Wyler in Fairfield and I would highly recommend this dealership, and both Eric and Shane to anyone looking for a pleasant experience when buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have found our experience to be very nice . We are...

We have found our experience to be very nice . We are treated like family at jeff wyler kia. we will buy again in the future. Jeramey has sold us three cars. He dose a great job. We bought a new sedona in 2006, we had a problem with the car they went over and above to try to fix this. we had it in the shop at least 6 times the first year. we finally got the problem worked out. the car runs great now. Thank you the Murphy's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I'm skeptic about dealerships & their service, having had...

I'm skeptic about dealerships & their service, having had some rather bad experiences: lousy service after the purchase, being lied to, treated like I'm stupid. My son and daughter-in-law bought their car from here and they really liked their experience. You have to understand that he had walked out of another dealership earlier in the day because of how they talked down to him. So he recommended them and I did not have any of those feelings with this place that I had with my last vehicle purchase. They worked with me, even with my current financial situation. I wasn't made to feel inferior because my finances hit a bump in the road. Let's work together - that is their attitude. So I buy the car on Friday night. On Tuesday morning I had a blowout on the way to work. First I find out the roadside service is great. I called my salesman when I got to work who put me in touch with the service department who told me to bring my car in - they didn't want me to have any problems after having just bought it. (So this is great: sales works in tandem with service! Not like my last experience, at all.) They replaced my tire and didn't charge me for it. It wasn't their fault I had a flat tire - I ran over something. Any other dealership I've dealt with over the years would have told me, Sorry about your luck, give me $100, I'll give you a new tire. Not this place. They truly understand that good customer service brings repeat business and great referrals. I have had nothing but glowing remarks regarding my experience with them. Should I want a different vehicle down the road, I'll go back to them. And I love driving my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I were out furniture shopping on a nice...

My wife and I were out furniture shopping on a nice Saturday afternoon when we noticed our daughter had fallen asleep in the backseat. We both knew it would be the perfect time to look at all the new vehicles out from the luxury car companies. Our leased vehicle wasn't due to be turned in for another six months but we always love to look at what's new. After exploring for an hour and being told that nobody could get us out of a lease that early, we pulled into the Cadillac dealer to look at the new CTS and Escalade models. After only a few minutes of browsing and test driving, we found ourselves sitting in the sales manger office discussing how we could go home that night with a $75,000 Escalade. The salesman, sales manager, and financing manager were all straight forward and eager to answer any and all questions that we asked about our purchase. This is the first positive experience I have ever had at a dealership and now know where to go in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went in to see a specific type of car and had a lot of...

I went in to see a specific type of car and had a lot of stipulations (color, fabric, options). The friendly and patient service provided by Jeramy was very refreshing. There was no high-pressure form him or the sales manager while trying to reach a decision. I went in to purchase a new vehicle for my wife but the perfect vehicle for her turned out to be a used vehicle that was part of their trade-back process. The vehicle was cleaned and was in nearly brand new shape. We are very satisfied to date and expect to remain that way. I recently went back to the dealership and was greeted at the car with an umbrella. You don’t get that at other dealers! Great Job!!! Robert Peters

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Eric and his sales staff treat people fairly and up front...

Eric and his sales staff treat people fairly and up front with the details and information that purchasers need. They have great follow up after the sale to make sure you are satisfied. They've been so easy to work with that I am a repeat customer. Also, my Nissan vehicles always run great with low maintenance. I even sold my mom on Nissan and she went to Fairfield Nissan too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went to their used car lot and was pleasantly surprised...

I went to their used car lot and was pleasantly surprised with the salesmanship of Jason Lake. He did not use any pressure and was very helpful with what I wanted to buy. He knew the cars in stock and led me through the ones I wanted to look at. I purchased a car and had a slight problem upon driving out of the lot. They loaned me a car as I needed to leave the car for warranty repairs. All of the others at this dealership were very friendly and helpful. I will definitely recommend Jeff Wyler to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The buying experience and the price has been the best of...

The buying experience and the price has been the best of any car I have purchased. I have leased two cars from this dealer. Their service department had met my needs and had the car ready and washed as promised. During the shopping phase of my buying, Jeff Wyler had many cars to choose from and was very willing to let us test drive a car for a day or two. When it came time to move from one lease to another, their price could not be beat. The closing of either deal was short and sweet. The sales person was knowledgable and friendly and followed up on how we were getting along with the new cars. The service department also followed up after an appointment with them. I had the opprotunity to be looking for another vehicle and our sales person used the Wyler network of vehicles to try and find us what we were looking for within their network. Unfortunatly, we found a vehicle outside the Wyler network that best met our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall, a very good experience. Very little pressure,...

Overall, a very good experience. Very little pressure, plenty of help finding the right car. And a great, trouble-free car! I feel like I got the car I really wanted at a price that I thought would be the best I could get anywhere. Harold was the primary person I worked with, but the finance manager was also very helpful and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I enjoyed working with Harold. This is the third car that...

I enjoyed working with Harold. This is the third car that I bought through Harold. I think that indicates how I feel about his level of service. He is very professional and fun to work with through the entire buying process. Thanks Harold, Mark Roberts

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.