Autobahn Motors

I recently purchased a car from them and was given false information. I have been trying to contact them by phone and email for weeks and have been unable to speak with a manager. It is upsetting that a brand of this caliber would act unprofessional.

Great customer service and communication with real expectations. Has the best interest for the consumer willing to help them get to the end goal of a new car.

We had a fantastic experience at Autobahn Motors. Majid, our salesperson, guided us with great care and attention from start to finish.

Had an appointment today 2/15/25 at Mercedes of Autobahn for service for my Mercedes A35 AMG Hatchback imported from Canada. When I got there, the service doors were closed. I made an appointment today and the doors were closed? What gives? I walked into the dealership and they said they were open, and I said, well the doors are closed. They replied rudely that it opens when you drive up to it as if I’m not intelligent. How would anyone know that? I’ve been to multiple service departments AND I worked at one during my younger years, and I’ve never seen such a failed marketing tool. I drove right in the and viola, the doors open up. I was greeted by a nicer guy that looked like he was only going to be checking us in. He assigned to us service advisor, Joe Leung. He asked me, “what’s wrong with it?” Well, I put it in the notes! You could have went over with me the list of my concerns. I let him know, and then I got to the part where my suspension squeaks loudly when I go over smaller bumps. He then said, “well it’s because you have aftermarket suspension and it’s lowered.” It’s not even lowered! I work on my cars myself, and I crawled underneath to look to know it’s not lowered. He proceeded to ask his co-worker and said, “yeah that’s lowered by like 2 inches!” Keep in mind that this is an A35, not a GLA35. Joe proceeded to walk me around the dealership to find a similar looking car, CLA35, GLA35, etc, but of course, it wasn’t on the lot. And then I let him know that this should be warranty. He said it’s a Canadian car. I know it is! You didn’t have to point it out! I said I had already checked with my local dealership and they said that it had full factory warranty still, and he said “then why are you here?” Excuse me? I chose this place due to great ratings and I believe that a lot of these reviews must have been bought reviews. I told him that I’m starting to second guess my decision on even going here. Joe even stated that someone had cut my springs! How can you make such allegations when you haven’t even got down there and check? He said he will check with his warranty admin, and he came back saying that they were going to charge me first, then if warranty comes through, then he will refund. No! I want you to check warranty first, and then charge me, but even then, I had already checked that it does have warranty! Throughout the service he was rude, impolite, and doesn’t want to listen to the customer. He kept arguing with me like he knew it all, but in fact, he did not. He kept stating that the car is lowered by 2 inches, and it’s aftermarket. It’s not even aftermarket. I don’t know how long he’s been working here, but someone should re-evaluate his customer service, and this whole dealership in general. This will be the last Mercedes that I will ever buy, and this dealership is a disappointment.

I visited all the MB dealers in the SF Bay Area and none were as straight forward as Autobahn. Actually I was quoted an internet price which was the best I found, went two days later to see the GLC300 4matic I was interested in, and bought it that day. Everything went smoothly, no hastles.I am so very pleased with the car and the whole process.

If I didn't like.the car i would have not bought a car from this dealership. The service standards were extremely poor. Except the finance manager Mr Omar he was extremely nice man and handled me very well.

The whole experience is great! I went for a test drive and was provided a very competitive offer. The process is straightforward and honest. I highly recommend autobahn

Bought our car from Franz Krieg at Autobahn Motors in Belmont. I appreciated Franz's honesty and knowledge in finding a great car for us. We bought the E class which had all the accessories we wanted and has the best ride! Thanks Franz for following up with us and making sure we're happy with our purchase. We love our car.

I just purchased a 2025 SUV electric AMG Richard was my salesman and the entire staff was very professional and very supportive and picking me the right vehicle

Very nice and spacious show room. Very easy to see the cars. Vikram was very knowledgeable about all the models and was able to find the car that fit our needs.