Reviews
David Chao rocks!
Excellent service provided by David Chao @Autobahn Motors in Belmont, CA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Attentive Service
The service manager, Nick Serrano, arranged my service visit. He ensured everything was done properly. My service write, Jimmy Ho, was polite, professional and knowledgeable. I love my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Experience - Poor
When I called in to check on running light lense that had been broken by a pebble, I was instructed by Jim in Parts department that I had to go to the dealership in person to order the part. So I drove the 8-miles and he ordered the lense. I told him I had to schedule service to effect the repair and he told me it would definitely be in the following Tuesday. So schedule service for Wednesday. Drove the 8-miles again, checked in with service and 20 minutes later a service rep came in and told me the part had not come in yet. Weak!!! The last time I went to this dealership a service rep told me when I arrived that the Amsoil Synthetic oil i wanted them to use would void the warranty. The specs on the oil can matched those listed in the owners manual and those in the online MBZ web site. I bought the car new at Mercedes of Marin and have taken it there for service because of that. It's a lot longer to drive there but they said there was no truth to the oil story at Autobahn.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so sorry to hear that you had a negative experience with us. Customer satisfaction is our top priority and we hate that this was not reflected in your visit with us. If you would like to discuss this in more detail, please reach out to us at the store.
Service at new Autobahn
Best service experience ever! I am also looking forward to lease my next Mercedec Benz soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Good dealer, even better sales folks
I've had a great experience leasing my car. Mike Nazari had none of that hard ball seller attitude and seemed to appreciate our patronage. He was very helpful and willing to show us various cars and test drive. Would work with him and this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We will pass along your kind words to Mike! We hope you have a great day!
Good service
Very good service, thank you very much keep going,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Xu Miaochang, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We hope to see you soon!
very plesed
I love my new Mercedes ! All started after Mike Nazari moved fom a toyota dealership to Autobahn Mercedes. We have purchased many cars from him in the past, and we are on our second Mercedes - benz vehicle already. Great salesman and great brand new store with excellent costumer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy
After doing all my research which I showed them, they came back with a good price. Saved a lot of time not having to go back and forth over pricing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis Shak, we are glad we could help! Have a great day!
Brian Sales
Excellent and good service and the facility is excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian Sales, thank you for your kind words and this wonderful review!
Autobahn Mercedes good place to buy.
John Vierra excellent salesperson in all regards. Pricing very fair with zero nonsense.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!