Autobahn Motors

After bringing my Mercedes 350GL to Autobahn for six years, I will not be returning. I brought my car in for its 60K service check two weeks ago. At pickup, we were told the car was in excellent condition (we paid for 2 new tires and a few other things that came to $2K). A week later, my family left for Tahoe, only to discover upon arrival a large amount of liquid leaking under the car when we parked at our cabin. We thought it was oil, yet later found out it was power steering fluid. I tried to reach my service personell, Nick (also the new Service Manager) several times to see whether he had a recommendation for somewhere to take the car up in Tahoe, and also to check what our extended warranty (purchased through AutoBahn) covered. No response the first day, even though I was told he was on site. The second day, we made three calls over a three hour period and was repeatedly told someone would return our call in 5 minutes. Never happened. We independently found someone who would agree to look at the car in Tahoe (not an easy task), who was now telling us we had $7k worth of damage to the car. Cracked axle, engine mounts, entire power steering replacement amongst a few other things. All of which I believe should have been noticed a week earlier when my car was up on the rack. None of this was mentioned at AutoBahn. 24 hours after our first call into AutoBahn, we started to get phone calls, first from a couple of very pleasant service technicians (Mel being one, lost track of names after that), and during one of these calls, we were told that in fact, they HAD noticed these three major issues but felt it wasn't important to tell us about them. When Nick finally called, he initially tried to insist that he had told my husband about them when they shook hands at pickup. Not so - and there is no mention of any of these things on our invoice. He prides himself on being "conservative", yet we do not feel that holding back this information, and letting me drive my children around with these problems is responsible or safe. He suggested people in our "area" don't like to spend money before they have to...so I guess this is his way of saving clients money and losing money for AutoBahn. We will be moving service centers.

We are quite happy about the whole experience with this dealer so far. Hope we will continue this business relationship with our future purchases.

I came in to buy a car, Sarah was very helpful and friendly in assisting me with all my question. Very professional staff..

excellent experience, great customer service, clean facilities

Even though I hadn't bought my Mercedes from Autobahn Motors I was treated as if I had bought their most expensive car! They looked me up in the computer system, recommended service based on my mileage and service history, performed the service quickly, let me know what else should be done now, and soon, and later all with no pressure!

Andrew my service rep. was very good...polite thorough and well informed.

Excellent service! Joseph was knowledgeable and kind.

Friendly staff, knowledgeable, and professional. I would definitely recommend to a friend.

MY CAR WAS SERVICED, AND ANY ISSUES WERE DISCUSSED WITH ERNIE, MY SERVICE REP. THE NECESSARY SERVICES WERE PERFORMED IN A TIMELY MANNER, AND THE CAR WAS DE LIVERED TO ME . I T HAD BEEN WASHED, AND WAS VERY C LEAN.

Advisor was patient, clear and thoughtful. No up selling or pressure. He only pointed out items that could be addressed and importantly their significance. In this case, only cosmetic and not a safety or performance issue.