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Autobahn Motors

(1,905 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (888) 841-9677 (888) 841-9677
Used (888) 842-0413 (888) 842-0413
Service (888) 843-3514 (888) 843-3514

Reviews

(1,905 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autobahn Motors from DealerRater.

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Buying Mercedes from Autobahn Motors

Really pleasant experience buying from these guys. Knowledgeable. Friendly and willing to provide the car I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Graham, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

The people at Autobahn Motors went above and beyond

The people at Autobahn Motors went above and beyond throughout the entire process. They even arranged for our van to be delivered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Go Autobahn

My salesperson David is knowledgeable about car and vehicle industry. He is a good advisor. He also provides effective assistance to make sure your transaction and experience goes smoothly throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We look forward to your next visit! Take care!

Great car buying experience Sales person and finance

Great car buying experience Sales person and finance manager were so easy going and made the purchase very simple. I am loving the vehicle I bought and feel confident that if I have any problems, they will take care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jonne, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

Well run, with polite and helpful employees.

Well run, with polite and helpful employees. My experience with the Dealership was very satisfactory and I will always recommend Franz Krieg and Autobahn Motors to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Kareem was easy to work with, friendly and helpful with

Kareem was easy to work with, friendly and helpful with figuring out how to use the new technology features on the phone the GLB-250. He was able to make the deal work for us in our budget which helped tremendously

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, very willing to work with potential

Great service, very willing to work with potential customers, respectful, and enthusiastic/knowledgeable about their products.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealership is good with a lot of selections.

This dealership is good with a lot of selections. Especially, Marina and Ernesto helped us find the car we liked. Marina helped us throughout the entire process and she is very supportive. Marina is very patient and she answers all questions even after we purchased that car. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nice, Satisfying, good relationship, explain all about

Nice, Satisfying, good relationship, explain all about the vehicle, show everything’s about the Car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Consumer response

Nahal Jafari is excellent, on test drive she explain the driving of the car.She take time to show the cars. She explains the over all inside the car and show the each of functions in the computer inside the car. Make a good price for the car. Over all she is nice, good job and satisfaction, good relationship with the customer.

I've been buying cars from Autobahn for about a decade.

I've been buying cars from Autobahn for about a decade. I'm on my 6th or 7th so I'm well qualified to judge this dealership. The ONLY reason I go there is because I love working with sales person Franz Krieg. I gave up on their service a couple of years ago and started taking my Autobahn purchased vehicles to the new SF Mercedes in South San Francisco - much better experience. Autobahn reminded me again today why they suck. I bought a new GLC from Franz a couple of weeks ago. Yesterday it had some software issues so they promised to send someone to pick up the new car and leave me with a loaner. (While that may sound like great service, they are doing it because I'm also in the process of having a 2021 GLE450 repurchased by Mercedes because it was a lemon - another story...) The window today was from 10am to 2pm. I've been stuck waiting for them for over 4 hours. No one called, no one showed up. I called them and left a message which was returned soon after saying they would send someone out within the hour. Would it have been that difficult to call me at 10 and let me know they were going to be late?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

David, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 631-3094. We look forward to hearing from you.