Autobahn Motors

Exceptional service from start to finish! The team at Autobahn Motors was professional, welcoming, and truly focused on my needs. The entire process was smooth, stress-free, and handled with great attention to detail. No pressure?just expert guidance and outstanding customer care. Highly recommend for a premium car-buying experience!

Great experience great service Francisco did a fantastic job very easy and he answer all my questions professional Finance department also very professional Thank you very much !

No comment. No no no no no no no no no no no no no no no no no no no no no no no comment.

Exceptional service from start to finish! The team at Autobahn Motors was professional, welcoming, and truly focused on my needs. The entire process was smooth, stress-free, and handled with great attention to detail. No pressure—just expert guidance and outstanding customer care. Highly recommend for a premium car-buying experience!

I recently purchased a car from them and was given false information. I have been trying to contact them by phone and email for weeks and have been unable to speak with a manager. It is upsetting that a brand of this caliber would act unprofessional.

Great customer service and communication with real expectations. Has the best interest for the consumer willing to help them get to the end goal of a new car.

Had an appointment today 2/15/25 at Mercedes of Autobahn for service for my Mercedes A35 AMG Hatchback imported from Canada. When I got there, the service doors were closed. I made an appointment today and the doors were closed? What gives? I walked into the dealership and they said they were open, and I said, well the doors are closed. They replied rudely that it opens when you drive up to it as if I’m not intelligent. How would anyone know that? I’ve been to multiple service departments AND I worked at one during my younger years, and I’ve never seen such a failed marketing tool. I drove right in the and viola, the doors open up. I was greeted by a nicer guy that looked like he was only going to be checking us in. He assigned to us service advisor, Joe Leung. He asked me, “what’s wrong with it?” Well, I put it in the notes! You could have went over with me the list of my concerns. I let him know, and then I got to the part where my suspension squeaks loudly when I go over smaller bumps. He then said, “well it’s because you have aftermarket suspension and it’s lowered.” It’s not even lowered! I work on my cars myself, and I crawled underneath to look to know it’s not lowered. He proceeded to ask his co-worker and said, “yeah that’s lowered by like 2 inches!” Keep in mind that this is an A35, not a GLA35. Joe proceeded to walk me around the dealership to find a similar looking car, CLA35, GLA35, etc, but of course, it wasn’t on the lot. And then I let him know that this should be warranty. He said it’s a Canadian car. I know it is! You didn’t have to point it out! I said I had already checked with my local dealership and they said that it had full factory warranty still, and he said “then why are you here?” Excuse me? I chose this place due to great ratings and I believe that a lot of these reviews must have been bought reviews. I told him that I’m starting to second guess my decision on even going here. Joe even stated that someone had cut my springs! How can you make such allegations when you haven’t even got down there and check? He said he will check with his warranty admin, and he came back saying that they were going to charge me first, then if warranty comes through, then he will refund. No! I want you to check warranty first, and then charge me, but even then, I had already checked that it does have warranty! Throughout the service he was rude, impolite, and doesn’t want to listen to the customer. He kept arguing with me like he knew it all, but in fact, he did not. He kept stating that the car is lowered by 2 inches, and it’s aftermarket. It’s not even aftermarket. I don’t know how long he’s been working here, but someone should re-evaluate his customer service, and this whole dealership in general. This will be the last Mercedes that I will ever buy, and this dealership is a disappointment.

We had a fantastic experience at Autobahn Motors. Majid, our salesperson, guided us with great care and attention from start to finish.

I visited all the MB dealers in the SF Bay Area and none were as straight forward as Autobahn. Actually I was quoted an internet price which was the best I found, went two days later to see the GLC300 4matic I was interested in, and bought it that day. Everything went smoothly, no hastles.I am so very pleased with the car and the whole process.

If I didn't like.the car i would have not bought a car from this dealership. The service standards were extremely poor. Except the finance manager Mr Omar he was extremely nice man and handled me very well.