Honda of Downtown Chicago

Beware - this dealership is shady and deceptive. I went into buy a used car and they added nearly $4,000 in bogus PDI and CPO charges. The staff tried to insist they could not remove these two line items, which is completely false. I showed them the Honda website which confirms "no separate (line item) charges or fees may be assessed for the certification process or associated warranty" which is exactly what these two items supposedly covered. Furthermore, no one could provide any specifics on what kind of assurance or warranty I was receiving from these two charges. I actually reached out to Honda Customer Service while I was waiting at the dealership; they also confirmed the PDI and CPO line items were included in the base price online and should not be added again on top as separate line items. When I raised this with the dealership, they just pressed me to sign the paperwork if I wanted the car. Finally, the staff insisted the financing APR they offered was the "best available" but when I asked why I couldn't get the significantly lower APR advertised online for this exact car (same VIN), they said that offer was somehow unavailable without providing any actual explanation. Once I told them I had a much better financing offer directly from Chase, they argued the rate I received wasn’t possible because they "got their APR from Chase based on my SSN.” Only after I showed proof I had secured separate financing were they magically able to match the APR they previously claimed wasn't possible. How convenient. I walked out and purchased from Valley Honda instead—where the price was transparent and exactly as quoted. Ultimately, if a dealership's margins aren't sufficient to sell the car without an additional 10% in bogus charges on top, it just wastes their time and mine to show up prepared to buy a car at a price they can't honor (and never intended to).

Giovanni was awesome and so helpful. I appreciated his ability to ensure that my service was a great experience!

Thank you to Downtown Honda for the excellent and prompt service when I went in for the one-year servicing of my 2024 CRV. The service persons were friendly and welcoming; the tech (Colin) who completed the service was masterful and knowledgeable , explaining via video exactly the state of the car and what he did to care for it. Impressive and professional!

Every visit to this dealership has been disappointing. Most recently, just a few days after I brought in my Pilot for an oil change, I noticed damage on the rear of my vehicle. It looks like either someone backed it into something or it was hit by equipment while in their care. Very frustrating experience. The only reason I went back is because of location and now I regret it

I sent my car for the recall appointment. The staff is friendly and doing a nice job.

I had a terrible experience at Honda of Downtown Chicago. Giovanni, the service advisor, convinced me to replace the serpentine belt and do a fuel system cleaning on my 2019 Accord at just 47,000 miles. He charged me $700 for these services. After the work was done, I asked to see the old belt and it was still in excellent condition. No cracks, no glazing, no visible wear at all. Honda does not recommend replacing the belt this early unless it is damaged, and no diagnostic evidence was given to justify the fuel cleaning either. This was nothing more than an upsell to inflate the bill, not genuine maintenance. Giovanni showed zero transparency and left me feeling cheated. If you go here, be extremely cautious. Ask for proof before approving any service. I will never return.

My service was wonderful. Thank you for being so attentive to find the problem and fix it quickly.

I had an exceptional experience at Honda of Downtown Chicago. Giovanni was excellent and took the time to clearly explain the issues with my car, detailing the required services and why they were needed in a way that was easy to understand. He was incredibly thoughtful and even stayed late to ensure he was there when I picked up my car after work. I would recommend Honda of Downtown Chicago to all my family and friends because of the transparency and care shown by employees like Giovanni.

Worked with Darrius..finished my vehicle before estimated time..! Great advisor..! Always helpful..and courtesy..!

I took my car here for service. Ismael (Izzy) was my contact. He did an amazing job! He was completely professional, Knowledgeable, and courteous! I cannot say enough, good things about him!