Honda of Downtown Chicago

I had an excellent experience working with Luis at Honda—his professionalism, attention to detail, and genuine care for customer satisfaction truly stood out. He was knowledgeable, patient, and went above and beyond to make sure I felt confident and informed throughout the entire process. Luis communicates clearly, follows through on commitments, and brings a calm, solution-oriented approach to his work. Appreciate you Luis and the downtown Honda team.

Hidden fees are SO high. After an hour of waiting for a full price write up come to find out they add a $995 detailing fee a $3000 certified Honda fee. So shady that they claim it is certified on the site and then turns out it is $3k extra. In total it was a 20% mark up in fees!

Excellent service and very welcoming. Kept me up-to-date on the progress of the work being done to my car. I recommend seeing Giovanni, he's very caring about his customers and never disappoints!

Took my 2024 Honda CRV for my 15k maintenance. It was routine follow-up regular maintenance. They called me after work was done

Had a delightful recent experience with their service department . Darius took great care of my son n his car. He was very professional , helpful and friendly — quickly pinpoint the problem with our car AC n promtly took care of it . Darius even took the time to help my son get an uber ride and called me to update with the progress. I’m one happy customer and would recommend Honda of Downtown Chicago and particularly Darius 1000%. Thank you Darius!

My daughter and I came into the dealership last week to purchase a used 2017 CRV. We purchased the car, drove it home, and the next day the service engine soon light came on. We called the dealership to have them look at it, and we were told we would be charged for the service visit. Clearly their used vehicle department not only does not stand behind the products they sell, but I also believe their service team reset the light so it would not pop on during a test drive - and they sold a bum vehicle by misleading the customer. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP!

Not a horrible experience with day-of service by Giovanni BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my coolant reservoir empty when part of the service includes top ups. Perhaps an honest oversight…. But when I called to speak to a service manager they insisted I leave a message no one bothered to call me back. EPIC customer service fail and possibly damaging if I didn’t happen to be getting my wipers changed. For the prices they charged, they need to do better.

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

Knowledgeable and communicative. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on.