Smith Haven Chrysler Dodge Jeep Ram

Had such a negative experience getting my Jeep serviced here today. I received notice for an emissions recall on my 2016 Jeep Cherokee. I made an appointment to get this taken care of back in June, 2 months ago. I attended my appointment this morning for 8:30am, on my day off work. The notice stated that the repair would take 2 hours, and the attendant I worked with (auggie) who I believe is also the service manager, ironically, also assured me at drop off that it’s a “quick fix” and should be done by end of day today. I let him know that if it would take longer than a day to fix, I would need to know beforehand as I wouldnt have an alternate ride to work the next morning. I also let him know I drove an hour from home to this dealership for the repair, because I purchased the car there and trusted them. Auggie (the representative who took my car) assured me that it wouldn’t be an issue. At around 12pm, I went back to the dealership to check the status of my car. Auggie told me that the staff hadn’t even begun working on it, 4 hours after my I dropped it off at my appointment time. He said that there’s a chance it wouldn’t even be ready by the end of the day because of this. He had no explanation for why nobody even started on my car other than that they are short handed and don’t have enough mechanics to work on cars. He then went on to say that the two hour estimate for the recall was incorrect, despite what it stated on the notice, and despite what he told me this morning during drop off (about it being a quick fix). He then started to say because my car was “older” it would take longer than most. This would be understandable, however the recall was on all jeeps of the same year, make and model. So if this were true, this estimate would not have been stated on the notice. I then ask if I could be given a courtesy vehicle given the circumstances (them being short handed, this being a recall issue, and the time frame for repair being incorrect). He then tells me if I need a rental I will have to pay for it. I understand that repair times may vary, but what I don’t accept is poor customer service, lack of empathy, and little to no efforts being made to right a wrong that was clearly on jeeps end, not on mine. At this point, I still don’t have my vehicle back and no communication from Jeep regarding the repair. For any repairs or anything related to customer service, go elsewhere. Even if it’s another Jeep dealership—-that’s what I plan to do going forward. Update: I just called them again for an update. They confirmed the car is still sitting in the parking lot, they haven’t even touched it 8 hours after my drop off appointment. They are denying a courtesy car despite them not honoring my appointment time. This will now be costing me a day off work tomorrow since I’m left without a car and until they decide to fix it.

Bought 3 cars here in a span of 1 year. Dave and Brandon were great to deal with. Always keeping prices fair and simple. Bill from finance was awesome. Thank you

Hannan Sayed was a great sales Advisors. Help is navigate all the new cars and options for our end of lease. A+++++++

GREAT EXPERIENCE! Hannan was truly amazing! I know from experience about dealerships but I must say he worked with us from start to finish to make all the numbers work! I would recommend him to anyone! We love our Jeep! Thanks for everything and making the process extremely easy! I would give him 10 stars if I could 😍

I would highly recommend Smith Haven Chrysler Jeep Dodge Ram. Hannan was extremely friendly, easy to work with, and made the car buying process as seamless as possible. I would definitely recommend him and buying from that location.

Hannan helped me through out the whole process and made it a lot easier. Very knowledgeable

LUKE COVINO is an outstanding Customer Service Advisor Smith Haven CJDR. He is customer oriented in his approach to the vehicle service needs. His superb attention to detail skills are safety oriented for all service recommendations discussed with the Jeep owner. LUKE COVINO's performance is rated with 5 STARS for last several times that I had him as a Service Advisor.

Excellent to work with. Made sure we were happy. Hannan was awesome to work with.

Hannan my sales rep was incredible and professional to me and my family. From start to finish, he made the daunting task of purchasing a vehicle from a dealership effortless. We were able to negotiate a price that was right in our budget. No gimmicks, no long waiting or anything. The dealership itself is very nice as well with refreshments, snacks, even coloring books/crayons for my daughter! Much better than 3 other competitors we visited. Hannan was able to secure me the best deal, beating out the other dealers. He’s knowledgeable about the vehicles, demonstrated all the features to us and addressed all our concerns.

I had purchased a brand new Jeep Wrangler Sahara. Hannan had helped me throughout the whole process with exceptional customer service. It was a quick and easy process and he was able to assist me with all my needs.