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Joe Rizza Acura

(2,295 reviews)
Visit Joe Rizza Acura
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 1:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00pm
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–4:30pm
Saturday 9:00am–7:00pm 7:00am–1:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (888) 910-2558 (888) 910-2558
Used (888) 910-2699 (888) 910-2699
Service (888) 910-2982 (888) 910-2982

Reviews

(2,295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Rizza Acura from DealerRater.

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Very helpful, very efficient, everything was very smooth

Very helpful, very efficient, everything was very smooth from start to finish , I would highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Rizza Acura, we look forward to having you as one of our valued customers for many more years to come!

I have leased several cars via Joe Rizza Acura so

I have leased several cars via Joe Rizza Acura so obviously I like the experience. However working with Gerard Dumas made this my best experience.yet. He was more than accomodating, changing his work schedule to fit mine. His expertise regarding Acura Cars and what would be the best buy for me made my ldecision easy. There was a clitch getting access to my credit, and he patiently helped me through the process. He even contacted me after I purchased the lease to make sure everything was okay, When I contacted him asking about the Navigational Manuel rather than just directing me to download it he downloaded it for me and sent it via the mail. Mr. Dumas was the best car salesman I have ever worked with, and during the years there have been several. Yes, I can say I had a great experience leading my new car, and I will be recommending Joe Rizza Acura, and Mr Gerald Dumas. I just hope he's still there when Im ready for a new lease.

Rating breakdown (out of 5):
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  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well working with Gerard and hope you enjoy your new vehicle. We truly appreciate your feedback!

It was a pleasant experience.

It was a pleasant experience. Gerard took his time to go over all the features with me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with Gerard and our team. We're glad to hear we delivered such a great experience!

Great service, extremely helpful and provided excellent,

Great service, extremely helpful and provided excellent, prompt service on a Saturday afternoon. We will definitely be be returning!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that Pat were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Second car purchase from Rizza.

Second car purchase from Rizza. Fair trade in value on my old car. Good pricing on new car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Paul, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

The staff were welcoming and knowledgeable.

The staff were welcoming and knowledgeable. They kept their word regarding additional issues that required resolution. They found the best financial deal possible and presented viable options.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Tom Schultz was my sales professional.

Tom Schultz was my sales professional. I can not say enough how well informed and comfortable I felt throughout the whole buying process! I very highly recommend this dealership and they have gained a lifelong customer!! Tom went above and beyond to make sure I knew everything my TLX had to offer.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new TLX, and we look forward to continuing to serve you in the future!

Signed deal sheet to buy car at agreed upon price and

Signed deal sheet to buy car at agreed upon price and when they came back 30 minutes later they wanted to charge me more for a tax error as they put my wrong address into the system. I had to tell them I was walking out the door before they ate the difference. Also - when I left with the car they finally handed me the second key and it was broke after closing on the car and me asking multiple times if it had two working keys. Little things but still not ideal situation.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership, Mark. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Consumer response

Get me a working second key. That would be making it right.

Great experience wouldn't buy a vehicle anyplace else!

Great experience wouldn't buy a vehicle anyplace else! The best from start to finish!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Nora, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

My salesman Len and mgr pat were both very

My salesman Len and mgr pat were both very helpful,informative and knowledgeable about the car. I would highly recommend them for your next new car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Consumer response

Thank you both very much!