Reviews
Good Custumer service, they answered my question about
Good Custumer service, they answered my question about the car, and they worked with me according to my budget
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.
Very Professional and very knowledgeable.
Very Professional and very knowledgeable. Willing to negotiate. Very Helpful. Clean dealership with nice amenities
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a five-star rating. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura, Brian.
Pat, Robert, Todd in Accessories, and the guys in Service
Pat, Robert, Todd in Accessories, and the guys in Service are so incredibly awesome! Their customer service is truly top notch! I don’t mind driving from Bourbonnais one bit!! I always laugh and smile when I’m in here!! It truly is a phenomenal staff!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Brittany! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.
My wife and me have a great time buying a car at Joe
My wife and me have a great time buying a car at Joe Tizza acira
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Bought an new Acura MDX advance package.
Bought an new Acura MDX advance package. Thanks now comes to service on my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Acura MDX. We truly appreciate your feedback!
Let's start with our interaction with the manager.
Let's start with our interaction with the manager. He made us feel as though he wasn't interested in selling us a car, almost as if he was doing us a favor. Even after we settled on the car and its price, he added some unexpected charges and seemed uninterested in negotiating with us. Additionally, after few days coming back, we had another disappointing experience with the individual in the parts department. I don't recall his name, but he was quite rude. We waited a long time before another staff member approached us to assist me If it weren't for the salesperson, we might not have even considered purchasing a car from this dealer. I'm truly not satisfied with our experience."
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. Here at Joe Rizza Acura, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Do you want my biggest pet peeve is being misled and I
Do you want my biggest pet peeve is being misled and I was definitely misled. I asked for a remote start and was told the remote starts are now only on your phone in an app that is not true. Also, I was never told that I would have to pay for the remote start, I only get a trial very very disappointed. I don’t do repeat business with companies like that.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention, Debbie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Open in App Back Sharon C.
Open in App Back Sharon C.’s Reviews Joe Rizza AcuraAuto Repair, Auto Parts & Supplies, Body Shops One hour ago I recently purchased my 2nd vehicle from Rizza Acura in Orland Park Spring 2023. The experience was not the same the 2nd time around. I traded in my 1st vehicle and that vehicle was sold to auction in the state of Wisconsin with the plates still on the vehicle. Now I am getting citations from Milwaukee and risk suspension of my license because the plates were not properly destroyed as I had been informed. I am now left to figure this out as I have yet to receive a call back from the GM Mr. Pat Dazal. This is not good customer service and seems to be an avoidance. I would not recommend doing business with them as this is not acceptable and very unprofessional. This is not how you build mutual relationships.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Robert Griffin provides excellence in customer service.
Robert Griffin provides excellence in customer service. My car was cleaned very well. I will make sure I return to this dealer for service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and our team, and we look forward to working with you again.
I was very pleased with the overall deal.
I was very pleased with the overall deal. The sales person and manager were great. The finance person was very rude and condescending. I know it was late but he was not nice at all.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!