Reviews
Excellent sales staff and very professional. Surpassed my...
Excellent sales staff and very professional. Surpassed my expectations and Jesse went out of his way to get me in the vehicle I wanted. I will definitely be coming back for my next vehicle purchase and will send anybody I know his way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joshua made buying a car a great experience.. Incredible...
Joshua made buying a car a great experience.. Incredible salesman and i would recommend him to anyone.. The dealership and other salesmen were awesome as well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a 2010 Dodge Avenger. The car is amazing with...
I purchased a 2010 Dodge Avenger. The car is amazing with very low miles. The service I received has been impeccable. I woulh highly recommend this paticular dealership to anyone looking to purchase a new or used vehicle without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tj is the best sales associate ever. To sum it up. When...
Tj is the best sales associate ever. To sum it up. When i walked in the door i was sad and depressed and when i walked out i felt like i didn't have a worry on the world! TJ is off the chain
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We were approached with friendly conversation, we felt in...
We were approached with friendly conversation, we felt in charge of the sale instead of being pushed around, we got to look at the vehicle and test drive without being quized about finances first, it was just overall a wonderful experience. We felt like family. We are recommending them to anyone and everyone and will continue to make our vehicle purchases from jeremy franklin suzuki.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I went to the dealership to purchase a used vehicle. The...
I went to the dealership to purchase a used vehicle. The car that I purchased is a nice vehicle, but it is out of my price range as far as payments. I contacted the dealership to find out who the lender was to cancel the loan and was advised by the manager that there was no way that he was letting me out of the deal and would nit give me the lender's name. He told me that it was one company but when I contacted them to cancel the loan, they said that they did not approve a loan for me.The dealership intentionally gave me the wrong info so that they could not get the loan cancelled. I was not even given copies of my documentation to verify that the loan was actually approved. I don't believe that the loan has been approved and they are shopping my loan around hoping to get an approval from someone, meanwhile they are holding the vehicle that I am trading in trying to list it on their website when it has not been paid off yet. I have never had such bad customer service in my life and I would not recommend this dealership to anyone, no matter what their credit situation may be. They will rip you off. I feel that if you cannot produce a valid lender, then you should cancel the deal and return my vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service. However, based on your Dealer Rater review, you did not share that experience. Ms. Michelle D. Myers purchased a 2008 Lincoln Navigator. On two separate occasions, prior to her purchase, Ms. Myers came in to our dealership to review all documentation, plus her financial obligation and had many days to make her final decision before moving forward with her final purchase. Unfortunately, Ms. Myers statement as she describes it is inaccurate. After her purchase to which she signed and agreed to all obligations and liabilities, Ms. Myers was very pleased and happy with her purchase. In as such, we will quote the positive review Ms. Meyers gratefully gave of our services. Review as quoted by Ms. Myers: “The salesman, Jesse, was very knowledge in the vehicles on the lot. He got me into a vehicle that I wanted & was affordable for me. I would recommend him to friends.” (Original copy on file.) Ms. Myers was provided all legal documents and information pertaining to her purchase prior to leaving our dealership as it is customary. It is unfortunate that when Ms. Myers attempted to purchase a different vehicle at a different dealership after having already purchased from us, that she returned to our dealership with the sales representative from the other dealership demanding us to stop the transaction that was completed approximately 7 – 10 days earlier. When we explained to Ms. Meyers that was no longer an option as she had signed and agreed to a legal contract, she became upset and thus prompting this unfair review. That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. We find it difficult that we are unable to accommodate and be of assistance to Ms. Myers. We wish her the best of endeavors.
No pressure to buy. Brandon was very courteous and walked...
No pressure to buy. Brandon was very courteous and walked us through the entire process.I would definitely recommend this dealership to any of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service department was very kind and answered all my...
Service department was very kind and answered all my questions. They were extremely fast and had my vehicle running in no time. I was very pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are return customers to Jeremy Franklin and love doing...
We are return customers to Jeremy Franklin and love doing business with TJ, we live in Marshall and would drive to get great deals with you. Thank you so much for the 2012 Grand Vitara, it drives like a dream.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The men are always courteous. They answer all my...
The men are always courteous. They answer all my questions and they explain what services they suggest and do. They give me advice to maintain good service to my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair