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Jeremy Franklin Automotive

(1,422 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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It was a pleasnt visit Deon Willis was really great to...

It was a pleasnt visit Deon Willis was really great to work with, and I would reccmend this Gentlemen as there Sales Rep and this Dealer Ship to everyone, My son might even by a car if he can get the Right Deal he plans on trading his 2004 Ford Taurus in when he get's his taxes. Thank you so much Jermey Franklin for having such Professional Employees. P.S. I also New your Dad Sincerely Mr. Graenser Sr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hector has went above and beyond to make me feel valued,...

Hector has went above and beyond to make me feel valued, cared for, and appreciated as a customer. He has made sure my needs are met to the very best standard and has even stepped away from his demanding position to personally take my car for a test drive. This has let me know that inspite of what others feel about this dealership that there are people inside that genuinely care about you. Patrick in service is very informative and responsive when taking care of the maintenance issues of my vehicle. Whatever Hector explains to him to meet my needs, Patrick does it. Hector, thank you for going that extra mile to for me to be "another satified customer!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If I could use one word it would be fantastic. It was...

If I could use one word it would be fantastic. It was fast and easy and I was approved in a matter of 6 hours. They were determined to get me out of there into a new car and it worked. I love the car and loved my terms. Got what I wanted and I am able to get where I am going.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I want to think all the staff I had a fun best car buying...

I want to think all the staff I had a fun best car buying exsperiance you could possiable have. Am a very hard person to please and jesse harden did that to a tee

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I TRULEY THANK JEREMY FRANKLINS SUZUKI AND DEON WILLIS...

I TRULEY THANK JEREMY FRANKLINS SUZUKI AND DEON WILLIS FOR THERE PROFESSIONALISM TOWARDS MYSELF&SONS I WANT TO PERSONALLY THANK DEON WILLIS FOR GOING THE EXTRA MILES IN HELPING WITH THE PURCHASE OF OUR NEW CAR AND HIS DEACATION AND HARD WORK ON OUR BEHALF. WE SINCERELY APPRECAITE HIM AND ALL THAT HE DOES TO HELP FIRST TIME BUYERS AS MYSELF.. I WOULD RECOMAND ANYONE WHO WANT TO BUY A NEW OR USED CAR TO ASK FOR DEON R. WILLIS AT JEREMY FRANKLINS SUZUKI KANSAS CITY, MO. THANK SO MUCH MR. WILLIS YOU TOUCHED OUR HEARTS TODAY AND WE ARE SO EVERY GREATFUL.. SINCERELY..... REGINA SULLIVAN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I recently bought a "new to me" car at Jeremy Franklin. They have very personable staff who treated me like their most important customer. I love my car and will return here next time I'm in the market!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding Service!

I usually don't have great experiences buying cars, do to the Lack of Customer service... But I have found my Home for buying Cars. I went this past weekend to buy a car at Jeremy Franklin Suzuki and we greeted by a well trained Sales staff ! I Bought a Used Vehicle this weekend and was treated Like a King. I will be a returning Customer and will recommend this dealer to families and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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dont go here

I went to this dealership to buy a pre-owned car. They did not want to disclose the price of their vehicles until they got me "registered" and Dion promised me that my credit will not be hit. He went ahead and appraised my car and told me id get approved. I was a first time buyer and i filled in a credit application like he had asked and he told me he would submit it in the morning and give me a call. The next day i called the dealership and they told me that he was not working that day. I waited the next day and called him once again, and he said he was still working on it. It took him 3 days to inform me that i was approved and he will not buy my trade. I asked him if my credit was going to be hit badly and he said that it wont be hit that bad. He later called me and told me buy a car from him or never come back there again. This is the worst customer service i have ever received at a dealership and i will never go back there again. I advise anyone reading this not to go here and get ripped off. Ive received bank notifications from 10 banks because they kept submitting my credit application to any bank they could find. Afterwards i didn't get approved anywhere because of too many inquiries. They ruined my chances of getting another car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are committed to providing high quality customer service, but based on your Cars.Com review, you did not share that experience. In this particular situation the customer was a first time buyer with no credit and required a co-signer. There was an excessive amount of negative equity from the trade-in with zero cash down. To provide the best interest rate in terms available based upon the customer credit financial situation is the reason for utilizing only ten financial institutions over a 5 day period out of the 42 that are available to us. We always work within the best interest and financial ability of the customer to assist them. Sometimes this cannot always be the case. We did however achieve four different credit approvals on their behalf based on what they were trying to accomplish. The customer elected not to take advantage of this opportunity. That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. However, there are times when having exasperated all and any means to accommodate a customer within their means, which we find it difficult that we are unable to be of assistance to get them in to that special vehicle of their choice. We wish you the best of endeavors. Hector Espinosa General Manager

I went to this dealership to buy a pre-owned car. They...

I went to this dealership to buy a pre-owned car. They did not want to disclose the price of their vehicles until they got me "registered" and Dion promised me that my credit will not be hit. He went ahead and appraised my car and told me id get approved. I was a first time buyer and i filled in a credit application like he had asked and he told me he would submit it in the morning and give me a call. The next day i called the dealership and they told me that he was not working that day. I waited the next day and called him once again, and he said he was still working on it. It took him 3 days to inform me that i was approved and he will not buy my trade. I asked him if my credit was going to be hit badly and he said that it wont be hit that bad. He later called me and told me buy a car from him or never come back there again. This is the worst customer service i have ever received at a dealership and i will never go back there again. I advise anyone reading this not to go here and get ripped off. Ive received bank notifications from 10+ banks because they kept submitting my credit application to any bank they could find. Afterwards i didn't get approved anywhere because of too many inquiries. They ruined my chances of getting another car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jeremy Franklin Suzuki of Kansas City wrote on 10/20/2012 1:20:54 PM: Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. In this particular situation the customer was a first time buyer with no credit and required a co-signer. There was a $7,500.00 negative equity from the trade-in with zero cash down. To provide the best interest rate in terms available based upon the customers credit financial situation is the reason for utilizing only ten financial institutions over a 5 day period out of the 42 that are available to us. We always work within the best interest and financial ability of the customer to assist them. Sometimes this can not always be the case. We did however achieve four different credit approvals on their behalf based on what they were trying to accomplish. The customer elected not to take advantage of this opportunity. That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. However, there are times when having exasperated all and any means to accommodate a customer within their means, which we find it difficult that we are unable to be of assistance to get them in to that special vehicle of their choice. We wish you the best of endeavors. Hector Espinosa General Manager

The Jeremy Franklin service department always does ab...

The Jeremy Franklin service department always does ab excellent job on all my auto services. The technician found a neail in the right front tire. He repaired tire and reset light.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.