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Jeremy Franklin Automotive

(1,422 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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We were very impressed with the dealership and had a...

We were very impressed with the dealership and had a fantastic experience! We worked closely with Mr. Franklin and TJ Clark. They provided excellent customer service and their attention to detail was incredible. We would highly recommend buying a vehicle from Jeremy Franklin!! They are outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ok so I had no intent on buying a new vehicle but I can...

Ok so I had no intent on buying a new vehicle but I can honestly say that without Dion, OMG!! my outcome would not have been what it was. My first insteraction with him, he shook my hand and asked what it was that I was looking for and what were my expectations. I gave my truth, I needed to keep payment within the 300.00 range and something nice. I even told him my credit was not the best but he didnt juge me. He was so reassuring and held my hand the entire time. He along with Chris made the car buying process so seamless. Dion even took the time to go over all of the loan details inclduing the fine print. As overwelmed as I was, Dion was very up front about what I qualifed and didnt quaify for and he along with Chris worked hard to get me a loan that fit my budget. Never once did they tell me they could not do anything. Actually Dion assured me that I would be leaving with a vehicle that day. And with all smiles, he kept his word to me and now I can say Im a jeep girl!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I work in customer service and I must say my experience...

I work in customer service and I must say my experience with Jeremy Francklin's staff was one of the best customer service experiences I have ever had. They greeted me at my car and worked very hard to get me the car I wanted, In fact we had such a great experience with them we had my Father go see them and he bought car to. Then a few weeks later my boyfriend bought a truck from them. So If you want to go to a car dealership that has your best interest at heart your better head to Jeremy Franklin! They will take very good care of you right down to finding you a car you can afford if they don't have it on their lot!!! So go see them and then you will have your own review to write.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sheik and Hector went up and beyond in their treatment...

Sheik and Hector went up and beyond in their treatment and personal service that they offered me and my fiance'. Even after the sale of the vehicle, they continued to work with me on items that were advertised with the car but were not and worked hard until i was satisfied with each and every thing that i expected to receive with the vehicle until complete. The salesman were professional and quite affable. I not only would recommend anyone looking for a new or used vehicle to Jeremy Franklin but look forward to purchasing my next vehicle from them. They are the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We love Jeremy Franklin Suzuki. We are family!

We are frequent buyers of Jeremy Franklin Suzuki of Kansas City, We have established a great relationship with this dealership. There is nothing for these gentlemen to go over and beyond the call of duty to get you into a new or used car. We have purchased several vehicles from this dealership and trust us we have no desire to go anywhere else to get our cars. We have never had any problems or issues with our vehicles. If we do, they would fix the problem and if they can't they would let you know. The salesmen at Jeremy Franklin are awesome people. We just want to give special thanks to: Hector, Joseph, Jessie, TJ and Dion. These men has helped us in everyway possible and so we show them how we appreciate them by rewarding them with Gates Barbeque. We're the only customers who has provided the best barbeque in town; because this dealership knows who their best customers are. We are the customers they love! Sincerely, Marsha and George A. Jeremy Franklin Suzuki Best Customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I bought my Suzuki Kizashi Sport SLS from Jeremy Franklin...

I bought my Suzuki Kizashi Sport SLS from Jeremy Franklin Suzuki. I was a little apprehensive on this purchase but i needed a vehicle that would be a little bit less in car payments, I never would have imagined buying a Suzuki. But they were able to satisfy my concerns and questions about servicing the Kizashi. Jesse and Hector understood my situation and made the sales process VERY easy. I had a very good experience with this group. Great Bunch of guys, I will be buying a second car and I definitely will be going back to them for their GREAT customer service!! Thanks again Jesse for making it a great buying experience. John Corcione

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poor Customer Skills Rude Arrogant JE x2

I would not recommend Jeremy Franklin as they refused to tell you the price, and want you to sign paperwork, while saying don't worry, don't pay attention to that. They want you to commit to the purchase without knowing the price or down payment. The sales and finance team was very demanding wanting the buyer to make a decision then and there or the deal is off. They were requiring a lot of money down for an older vehicle that appears to have mechanical issues. The payment was very high for the type of vehicle. Mileage was very high for the year of the vehicle. It was obvious the vehicle has been on the lot for quite some time. Just wanted to let everyone know... I got a brand new 2013 vehicle from Jack Miller Kia. The entire team was very nice and helpful. I was asked to pay far less money down, got a lower payment and awesome warranty!!! The two staff members of Jeremy Franklin should watch the way they talk to people and should be ashamed of themselves! Thanks to the two of them, I am a very happy customer of Jack Miller Kia! Anyway those of you that think you got a great deal from Jeremy Franklin...you could have gotten a much better deal from Jack Miller Kia. Don't let the staff of Jeremy Franklin Suzuki make you feel as if you aren't worthy of a nice and reliable vehicle. Don't rush or let them push you into a vehicle you don't like or can't see yourself driving in two or three years. I thank them for being arrogant and rude...I just might have made a very costly mistake. Jack Miller Kia is located at 2900 Burlington North Kansas City FanofJackMillerKia

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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When I explained my car situation to Sheik and what...

When I explained my car situation to Sheik and what happened with the last car he couldn't believe it and promised to have me in a new car and he did and I thank him so much, he turned my upside down situation in to a pleasant one. Need i remind you all that i am only 20 and got a new car. I MOST DEF WILL BE REFERRING PEOPLE TO THIS CAR LOT IN THE NEAR FUTURE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The entire car buying process can be a scary one. But...

The entire car buying process can be a scary one. But EVERYONE at Jeremy Franklin made it SO enjoyable! It was quick and painless. Everyone is SO friendly and helpful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience with Jeremy Franklin in KCMO I received...

My experience with Jeremy Franklin in KCMO I received the best customer satisfaction from the staff at Jeremy Franklin. From the moment I pulled in the drive way I was greeted by my cousin Deon Willis and he introduce me to Joshua. Both of these men were very professional and I felt really comfortable with them and the knowledge they had with Jeremy Franklin. I was approved for a 2006 Ford Explorer and now I have shared this experience with my sisters which will be coming down this week end to buy them a new vehicle. Thanks Jeremy Franklin and your wonderful staff Jacq Kelley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.