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Jeremy Franklin Automotive

(1,424 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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MOST OF MY EXPERIENCES HAVE BEEN VERY ENJOYABLE

MOST OF MY EXPERIENCES HAVE BEEN VERY ENJOYABLE INFORMATIVE AND POSITIVE THEIR CUSTOMER SERVICE IS AWESOME

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jenkinscarl124, thank you so much for your high rating and for sharing your positive experiences with us! We are delighted to hear that you have found our customer service to be awesome and that your visits have been enjoyable, informative, and positive. Your feedback is incredibly valuable to us, and we are grateful for your support. If there is anything we can do to make your future visits even better, please let us know. Thank you again for the great review!

I need my sales tax added in with my car payment they

I need my sales tax added in with my car payment they said they would help me out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Todd Tomlinson14, thank you for the high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jeremy Franklin Automotive! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Had a very good experience with Jeremy Franklin Jesse

Had a very good experience with Jeremy Franklin Jesse Harding helped me find a 2021 Outlander in my price range and was able to get me financed in a few hours

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Langjd1967, thank you for your kind review; we are happy to pass along your comments to the team here at Jeremy Franklin Automotive! Thank you, and have a fantastic day!

Sold me a car with active recall, insist there is nothing

Sold me a car with active recall, insist there is nothing wrong with the transmission yet it is getting worse, sold me a warranty that I didn’t agree to, laughed at me when I called with my concerns, rushed through paperwork signing which didn’t allow us to read anything, said they would send someone to replace my windshield and they never did. This has been an all around NIGHTMARE!! We will never be back, and they need to fix my car!!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ericarenefugitt, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience and falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.

Everyone was very professional and patient.

Everyone was very professional and patient. They got me in the car of my dreams and the payment I could actually afford. I was excited and I am a Franklin customer for Life. Thanks guys keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ebonyev06, thank you so much for your wonderful review! We are thrilled to hear that our team was professional and patient and that we were able to help you get into the car of your dreams with a payment you can afford. Your excitement and satisfaction mean the world to us, and we are honored to have you as a Franklin customer for life. We will certainly pass along your kind words to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your support, and we look forward to serving you again.

Very nice & respectable people.

Very nice & respectable people. Had a nice inventory of cars and got me the car that i wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Synapse_twisted0m, your wonderful feedback and rating mean a lot to us. Thank you for your fantastic review! We are delighted to hear that you found our team to be nice and respectable and that you were pleased with our inventory of cars. It's great to know that we were able to help you find the car you wanted. We strive to provide a wide selection of vehicles and exceptional customer service, so your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Great sales people and customer service oriented.

Great sales people and customer service oriented. They make you feel very appreciated and welcome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Holyvision2001, thank you so much for the positive review! Thank you for your kind review! We are thrilled to hear that our sales team and customer service made you feel appreciated and welcome. Providing a warm and friendly atmosphere for our customers is a top priority for us, and it's wonderful to know that we succeeded in making your experience a positive one. Your feedback motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

The salespeople are all friendly and make you feel

The salespeople are all friendly and make you feel welcome. I, however, ran into a good bit of issues with my vehicle, and have now been solved, thankfully. I gave three stars, however, due to them sending the title much later than they quoted me, and I may now have to pay late fees. They also didn't tell me about my broken gas hatch, which was broken when I bought it. I had to take it to a dealership to get fixed, but thankfully I wasn't charged anything. Just a lot of waiting and time that I spent.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Taylor thank you for taking the time to leave us your honest feedback. We are glad you found our sales team friendly and welcoming. However, we regret the issues you encountered with your vehicle and the delay in sending your title. We apologize for the inconvenience and frustration this has caused you. The delay in receiving your title and the oversight regarding the broken gas hatch are not in line with the standards we strive to maintain. We understand how important timely and transparent communication is, and we are sorry for any stress this situation may have caused. We are pleased that your vehicle issues have been resolved and that you were not charged for the repair at the dealership. We will use your feedback to improve our processes and ensure that such issues are addressed promptly in the future. To discuss your situation further and to see how we can assist you with any late fees or additional concerns, please contact our customer service manager. We value your business and are committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

The work was quick and lots of nice people that help you

The work was quick and lots of nice people that help you out when you need it*

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Cameron Lindstrom, we appreciate you taking the time to leave us this feedback. Thank you so much for your kind review! We are thrilled that you had a positive experience with our team. We pride ourselves on providing quick and efficient service, and it's wonderful to know that our staff was able to assist you when needed. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!

Excellent service, Kenneth and Mathew were great to work

Excellent service, Kenneth and Mathew were great to work with. No pressure and very seamless transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Deanhill1963, thank you so much for the positive review! Thank you so much for your kind words! We are thrilled to hear that Kenneth and Mathew provided you with excellent service and a seamless transaction. Customer satisfaction is our top priority, and we are glad to know that you felt no pressure during the process. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!