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Jeremy Franklin Automotive

(1,424 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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I am glad that I got finance my payment is higher than I

I am glad that I got finance my payment is higher than I wanted I like that it is much roomier than I thought

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Berriensharon, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for your review! We’re happy to hear that you’re pleased with the roominess of your new vehicle. While we understand that the payment may be higher than you initially wanted, we’re glad we could help secure financing for you. If you have any questions or would like to explore any options, we’re here to assist. Enjoy your spacious new ride, and thank you for choosing us!

Fantastic service every time!

Fantastic service every time! Highly recommend using Jeremy Franklin always courteous and polite. Customer for life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tammy F, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! We're delighted to hear that you've consistently had fantastic service with us. Jeremy Franklin takes great pride in delivering courteous service, and it's wonderful to know he's made such a positive impact. We're honored to have you as a customer for life and look forward to continuing to serve you!

professional, attentive, polite, they were always aware

professional, attentive, polite, they were always aware of my situation, they helped me by giving me another car so that I would not stop in my daily tasks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Momerubio8, thank you; we appreciate your feedback! Thank you for sharing your experience! We’re pleased to hear that our team was professional, attentive, and polite throughout your time with us. We understand how important it is to keep up with daily tasks, and we’re glad we could provide you with another car to ensure that didn’t miss a beat. Your satisfaction is our top priority, and we’re here to help whenever you need us. Thank you for choosing us!

William in the Service Department is the bestttt.

William in the Service Department is the bestttt. If you’re in the KC area do not go to Northtowne Mitsubishi. Go to Jeremy Franklin. They are 1 billion times better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tyler, thank you so much for the positive review! We're thrilled to hear that William in our Service Department has made such a positive impression on you. We truly appreciate your support and recommendation, especially when it comes to choosing us over other options. Your satisfaction means the world to us, and we’re here to provide the best service possible every time. Thanks for choosing Jeremy Franklin!

I was given an erroneous amount for sales tax had to pay

I was given an erroneous amount for sales tax had to pay the book myself

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Vincent.anderson13 thank you for taking the time to leave us your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

They literally stole all of my tools out of my car.

They literally stole all of my tools out of my car. And my two radios along with it. They claim that it was the homeless, but the homeless would not leave behind a bottle of booze that I found still in my car. So, in conclusion, they are Schiesters that do not deserve your business.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dennis Paulson, We are very sorry to hear about your experience. While we understand your frustration, we must clarify that our policy clearly states we are not responsible for the theft of personal belongings left in the vehicle. We encourage all customers to remove valuables from their vehicles before service. We strive to provide the best care for your vehicle, but we recommend filing a police report for stolen items and contacting your insurance for further assistance. We apologize for any inconvenience this has caused and appreciate your understanding.

We loved working with our sales team, Had our first oil

We loved working with our sales team, Had our first oil change there 2 weeks ago, they were fast and courteous? Would definitely recommend Jeremy Franklin to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Chuckshoneybear, thank you so much for your positive comments about Jeremy Franklin Automotive! Thank you for your kind words! We’re delighted to hear that you enjoyed working with our sales team and that your first oil change experience was fast and courteous. Jeremy Franklin and the entire team strive to provide excellent service, and we’re thrilled you would recommend us to your family and friends. We look forward to serving you again in the future!

"Jessie Hardin" the sales associate who helped me was

"Jessie Hardin" the sales associate who helped me was very awesome not only did he listen to what I needed he showed me a variety of cars that were in my price range, he helped me accomplish what I needed. Needless to say I drove home Happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Pamela Wiley22! We're so happy we were able to help you out! Thank you for sharing your positive experience with us! We're thrilled to hear that Jessie Hardin provided exceptional service by attentively listening to your needs and showing you a variety of cars within your price range. We're delighted that he helped you accomplish your goal and that you drove home happy. For anyone in search of a new car, we highly recommend reaching out to Jessie Hardin. His dedication to understanding your needs and finding the perfect match will ensure a satisfying car-buying experience. Enjoy your new car and happy driving!

Check staff were friendly, and helpful.

Check staff were friendly, and helpful. Cal and Will got me taken care of fairly quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sacocoa.sw, Thank you for your positive feedback! We're glad to hear that Cal and Will were able to assist you promptly and efficiently. We'll be sure to pass along your kind words to them. If you need any further assistance, don't hesitate to reach out. We appreciate your business! Thank you, and have a fantastic day!

This is the second Mitsubishi I’ve bought from Jesse

This is the second Mitsubishi I’ve bought from Jesse Hardin at Jeremy Franklin and as long as he’s still working when I need a new one, I’ll buy my third from him too! Super easy and seamless process. I love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lincoln15, thank you for your kind words and this wonderful review! Thank you so much for your loyalty and for sharing your positive experience with us! We're thrilled to hear that Jesse Hardin made the process of buying your second Mitsubishi easy and seamless. Your satisfaction means everything to us, and we're delighted that you love your new car. We look forward to assisting you with your third Mitsubishi in the future. Enjoy your new ride!