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Jeremy Franklin Automotive

(1,426 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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The service I received was great.

The service I received was great. I would definitely recommend to others. It was a very comfortable set up in the service area. I was able to use the computers and continue to do my work while my car was being worked on. It was a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nursebwise, we appreciate your positive review! We're delighted to hear about your positive experience at our service center! Ensuring that our customers receive top-notch service in a comfortable and convenient environment is our priority. It's great to know that you were able to continue with your work seamlessly using our facilities while your car received the care it needed. Your recommendation means the world to us and motivates us to maintain and exceed the high standards we've set. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future and continuing to provide you with pleasant experiences.

I had a great experience.

I had a great experience. They got me into my car for $0 down and no trade ins. I will be returning!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Faithanng, we appreciate your positive review! We are thrilled to hear about your great experience with us and that we were able to get you into your car with $0 down and no trade-ins we strive to make the car buying process as smooth and accessible as possible, and it's wonderful to know that we were able to meet your needs effectively. Your satisfaction is our top priority, and your feedback is a testament to the hard work and dedication of our team. We are so glad that you'll be returning, and we look forward to serving you again in the future. Thank you for choosing us for your car-buying needs. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Great Service with an easy on-line check in with service

Great Service with an easy on-line check in with service appointment reminders via texts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeffryld, thank you so much for your high rating! Thank you so much for your kind words and for highlighting our online check-in and service appointment reminders via text. We're thrilled to hear that you found our service to be great and our processes convenient. Our goal is always to make your experience as seamless and hassle-free as possible, ensuring that every interaction with us adds value to your day. Your feedback is incredibly important to us, and it's feedback like yours that helps us to continually improve and refine our services to better meet the needs of our customers. If there's anything more we can do to assist you or enhance your experience further, please do not hesitate to let us know. We look forward to serving you again soon!

Always amazing!

Always amazing! I love these guys! I would highly recommend everyone come here for all their servicing needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Abdullah. am, thanks for your praise and kind comments about our team and for taking the time to share your positive experience with us! We're thrilled to hear that you're happy with our services and that you would recommend us to others. Our team works hard to provide the best service possible, and it's incredibly rewarding to know that our efforts are making a difference. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again soon!

They don't do the work you ask for unless they can

They don't do the work you ask for unless they can incovent you They suck

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tyus2000, it is disappointing for us to hear that your experience was anything less than great. I'm sorry to hear that you're feeling frustrated with our services. It's our priority to meet your needs and expectations, and it seems we've fallen short. We'd like the opportunity to discuss this with you. Please reach out to us at (816) 256-8745 at your earliest convenience to discuss how we can turn your experience into a positive one.

You were still able to assist even though I called ahead

You were still able to assist even though I called ahead to let you know I was running late. I appreciated the updates. I would just recommend better WiFi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

3kgarity, thank you so much for the positive review! We're glad to hear that we could accommodate you even with the last-minute changes, and we're happy that you appreciated the updates we provided. Your satisfaction is very important to us, and we aim to make your experience as smooth and positive as possible, every step of the way. Thank you for your feedback regarding our WiFi; we understand how important connectivity is, and we'll look into improving our WiFi services to ensure a better experience for all our clients in the future. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We appreciate your recommendation and look forward to serving you again!

Very nice and friendly Perfect and very helpful and nice

Very nice and friendly Perfect and very helpful and nice Helpful when I got there and very good service

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you found our team to be friendly, and helpful and that you received very good service upon your visit. Providing a welcoming atmosphere and ensuring our clients feel supported throughout their experience with us is paramount. Your satisfaction is our top priority, and it's great to know we've met your expectations. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

They were very polite.

They were very polite. Patient with me for having to call to have a credit block removed so they could view my credit report. Very positive experience overall.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Bissylady, we are glad we could help! We're so pleased to hear that you had a positive experience with us! Our team strives to provide polite and patient service, especially in situations that require a bit of extra attention like removing a credit block. We understand that these processes can be a bit daunting, and we're here to make them as smooth and stress-free as possible for our clients. Your feedback is incredibly valuable to us, and we're grateful for the opportunity to assist you. Should you need any further assistance or have any more questions, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to serving you again in the future!

Really appreciated their efforts in getting me the car I

Really appreciated their efforts in getting me the car I wanted at a fair price and reasonable terms.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Lainaletuli, thank you for the high star rating! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team was able to assist you in finding the perfect car at a fair price and on reasonable terms. At [Your Business Name], we pride ourselves on our commitment to ensuring our customers leave satisfied and with the best deal possible. Your appreciation means a lot to us, and it motivates us to continue providing exceptional service. If there's anything more we can do for you in the future, or if you have any questions about your new vehicle, please don't hesitate to get in touch. We're here to help and look forward to serving you again. Thank you for choosing us for your automotive needs!

HAD A VERY GOOD EXPERIENCE VERY PROFESSIONAL AND

HAD A VERY GOOD EXPERIENCE VERY PROFESSIONAL AND COURTEOUS CUSTOMER SERVICE TREATS YOU LIKE FAMILY AND ANSWERS ALL QUESTIONS THANKS ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jenkinscarl1234, we are glad we could help! Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a very good experience with our team. Providing professional, courteous customer service and treating our customers like family are pillars of our business philosophy. It's wonderful to know that we were able to make you feel welcomed and valued and that all your questions were answered to your satisfaction. Your appreciation means the world to us and motivates us to continue delivering the high standard of service you experienced. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and look forward to the opportunity to serve you again. Thanks again for choosing us and for your kind words. Your trust and satisfaction are what we strive for every day!