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Jeremy Franklin Automotive

(1,426 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Very courteous.

Very courteous. Very helpful. Listened to my needs. Worked hard to make my getting car easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Barstar9865, thank you so much for the positive review! Thank you for sharing your positive experience with us! We're thrilled to hear that our team was courteous, helpful, and attentive to your needs, making your car-buying process easy and seamless. We prioritize understanding and addressing our customers' needs, ensuring that we work diligently to meet them efficiently. Your satisfaction is our top priority, and it's rewarding to know we've achieved that with you. Should you have any more questions, or need further assistance, please don't hesitate to reach out. We're here to help in any way we can and look forward to serving you again in the future. Thank you for choosing us for your automotive needs, and we hope you enjoy every mile in your new car!

Convenient, fast, and friendly.

Convenient, fast, and friendly. I was able to get in and get out; all on a short notice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ftmas3, we're glad to hear you enjoyed your visit. Thank you so much for sharing your positive experience with us! We're delighted to hear that you found our service convenient, fast, and friendly. Our team strives to ensure all our customers can enjoy a smooth and efficient process, especially when time is of the essence. It's great to know we were able to accommodate your needs on short notice. Your satisfaction is our top priority, and we look forward to serving you again in the future. Should you require any more assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we hope to see you again soon!

Both of them were extremely helpful and took care of all

Both of them were extremely helpful and took care of all my needs! They have a customer for life!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Elizabeth, We are absolutely thrilled to hear about your positive experience with our team! Knowing that our staff was able to meet all your needs and provide you with the help you required fills us with immense pride. Our goal is always to offer the highest level of service and support, ensuring that every interaction with us leaves our customers feeling taken care of and valued. Having you as a customer for life is the greatest compliment and achievement for us. It reaffirms our commitment to maintaining the standards of service and excellence that you experienced. We look forward to continuing to serve you in the future, whether it's for routine matters or something more significant. Thank you for choosing us and for placing your trust in our team. We do not take this lightly and are here to support you whenever you need us. Welcome to our family, and here's to many more years of serving you!

Great job treated us very good.

Great job treated us very good. Friendly and explained all questions we had good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cpetray1, thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you were treated well and found our team to be friendly and informative. Ensuring that all your questions are answered clearly and thoroughly is a top priority for us, and we're glad we could make your experience a good one. We strive to maintain a welcoming and supportive environment for all our customers, and it's rewarding to know we've succeeded in doing so for you. Should you have any more questions in the future or need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again. Thank you for choosing our business!

Highly respected, did it right the first time I will make

Highly respected, did it right the first time I will make sure to recommend all my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jacqueksnavely, thank you for the high star rating! We're delighted to hear about your satisfaction with our services and truly appreciate your kind words. Ensuring that everything is done right the first time is a cornerstone of our commitment to excellence. Hearing that you hold us in high regard and are willing to recommend us to your friends and family is the highest compliment we could receive. Thank you for placing your trust in us and for taking the time to share your positive experience. We're looking forward to serving you, your friends, and your family in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Your recommendation means the world to us, and we're here to continue providing top-notch service whenever you need it. Thank you again for your support!

New & Used Purchases and Servicing

Have purchased several vehicles at Jeremy Franklin, service my vehicles here as well and always a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eric Hays, thank you so much for your loyalty and continued trust in Jeremy Franklin for your vehicle purchases and service needs. We're thrilled to hear that you've consistently had great experiences with us. Your satisfaction is our top priority, and we're dedicated to continuing to provide you with the exceptional service you've come to expect. If there's anything more we can do for you or any feedback you'd like to share, please don't hesitate to reach out. Thank you again for choosing Jeremy Franklin, and we look forward to serving you for many more years to come!

Every time I come to Jeremy Franklin, everybody is

Every time I come to Jeremy Franklin, everybody is smiling and ready to help. Service is always timely efficient and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tasg1508, thank you so much for the positive review! We're so grateful to hear about your consistently positive experiences at Jeremy Franklin! It warms our hearts to know that our team's smiles and readiness to help have contributed to making your visits both efficient and pleasant. Ensuring timely service while maintaining a friendly atmosphere is something we strive for with every customer. Thank you for acknowledging our efforts, and please know that we're here to assist you with any future needs. Your satisfaction is our priority, and we look forward to serving you again soon. Thank you for choosing Jeremy Franklin!

They lied to me that they had inspected my car but they

They lied to me that they had inspected my car but they did not Brought my vehicle and asked them to check the cause of a squeaking sound and then change one light and do an oil change. After an hour of waiting, they called me to the front desk and said that my car was 'ready'. Upon arrival, they gave me my bill which was around 100 dollars. I asked them if they fixed the squeaking sound. They then responded by saying that my car had high miles. I told them high miles by by itself won't cause the sound. The man insisted that the car had high miles. They definitely did not inspect my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're truly sorry to hear about the confusion and frustration you experienced with the service for your vehicle. It sounds like there may have been a misunderstanding or miscommunication regarding the inspection and the issues you wanted to address, especially concerning the squeaking sound. We genuinely appreciate you bringing your car to us, and it's clear we missed the mark in providing the thorough and attentive service you expected and deserved. High mileage on a car indeed does not automatically explain or justify issues like a squeaking sound without a proper inspection. We understand how important trust and clear communication are when it comes to car maintenance. Please know we take your concerns seriously and are here to work with you to resolve this matter to your satisfaction. Let's discuss how we can make this right for you, Again, we apologize for any inconvenience this may have caused you.

I have no complaints and couldn't have expected a better

I have no complaints and couldn't have expected a better outcome They made sure I got what I wanted. No hassle no gimmick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tif817, thank you for your kind words and this wonderful review! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you are satisfied with the outcome and that our team was able to meet your needs without any hassle or gimmicks. Providing excellent service and ensuring our customers get exactly what they want is our top priority. If you need any further assistance or have any more requests in the future, please don't hesitate to reach out. We look forward to serving you again!

Always friendly and helpful.

Always friendly and helpful. Takes care of my vehicle promptly Always answers any questions and makes sure I understand the service needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

333dmr777, we are glad we could help! Thank you for your wonderful feedback! We're delighted to hear that you consistently find our team friendly, helpful, and efficient in taking care of your vehicle. It's our priority to ensure that every service is completed promptly and that all your questions are answered thoroughly for your understanding and peace of mind. Your satisfaction is important to us, and we're glad to know that we've been successful in providing you with the service and support you need. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for trusting us with your vehicle, and we look forward to continuing to serve you in the future!