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Jeremy Franklin Automotive

(1,426 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Got taken care of right away The fix the issues at no

Got taken care of right away The fix the issues at no cost and rapidly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Arq.frankdipietro, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

They were very attentive to what I was looking for.

They were very attentive to what I was looking for...made sure I was comfortable at all times while I waited...gave me a tour of the dealership when I purchased the vehicle....went above and beyond!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Elizabeth, Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely delighted to hear that you felt well taken care of and comfortable throughout your time at our dealership. Our team strives to provide a high level of attention and service to every customer, and it's wonderful to know that we succeeded in making your visit and vehicle purchase special. The tour of our dealership is a small part of our commitment to ensure you feel fully informed and at home with us. We truly appreciate your recognition of our efforts to go above and beyond. Your satisfaction is our greatest reward. We look forward to welcoming you back in the future and thank you for choosing us for your automotive needs.

It was a great experience I was really surprised by the

It was a great experience I was really surprised by the service and professionalism and would recommend Jeremy Franklin and Matthew to friends and acquaintances.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Md_howze, we are very happy we could provide you with a positive experience! We're absolutely thrilled to hear about your great experience with us! Knowing that our service and professionalism not only met but exceeded your expectations is incredibly rewarding. Our team, including Matthew, works hard to ensure every customer receives the best possible care and attention. Your willingness to recommend Jeremy Franklin to your friends and acquaintances means a great deal to us. We believe that a personal recommendation is one of the highest compliments we can receive. Please let us know if there's anything more we can do for you. We're here to assist with any future needs or questions you may have and we look forward to the opportunity to serve you and your friends in the future.

Everything was smooth and pleasant, the people were great

Everything was smooth and pleasant, the people were great The process was very easy going

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jtmoritz7895, we are glad we could help! We are happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

The service department is wonderful Christina at the

The service department is wonderful Christina at the front desk is extremely helpful all around a 5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We bought a brand new vehicle from this dealership about

We bought a brand new vehicle from this dealership about 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept multiple times at a different Mitsubishi dealership (closer to our residence) with no luck on actually correcting the issue I decided to make a call to this place just to see if there was ANYTHING else they could do to help us out. I asked to speak to a manager and was a little discouraged when I was sent to a voicemail. To my surprise, within 10 minutes I got a call back. The manager listened to my story, related to the issue, and gave me immediate instruction and a plan on getting my vehicle seen asap. We brought the car in and was given a loaner (!!!). The service was super quick. With no appointment or anything our car was in and out. The shop manager communicated with me the whole time to let me know what their plan of action was. We picked the car up and within a day ran in to the same issue.. We contacted the manager again and with no questions asked they got the car back in the shop and took the issue to a whole different level. The issue was finally resolved and we have had no problems since. The shop manager requested that they take our car and fill up the gas tank for our troubles before we left the final time. I just can’t say enough good things about the kindness and professionalism of the whole place. Working with them was the BEST customer service I had ever experienced. HIGHLY recommend going here for your next car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Eisensmith14, we really appreciate your positive review! Thank you so much for sharing your experience with us! We're truly grateful for your detailed feedback and thrilled to hear that our team, especially the manager, went above and beyond to address and resolve the issues you encountered with your vehicle. It's our commitment to provide excellent customer service, and we're delighted that we could turn your initial concerns into a positive outcome. We appreciate your patience and understanding throughout the process, and we're glad that the problem was ultimately resolved to your satisfaction. It's heartening to know that our team's professionalism, responsiveness, and kindness made a positive impact on your overall experience. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We value your business and appreciate the opportunity to assist you.

I don’t know what games y’all be playing they had all

I don’t know what games y’all be playing they had all information crooked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your feedback, and we apologize for any inconvenience you've experienced. We understand the importance of a smooth loan process, and we're here to help resolve any issues. Could you please contact our customer service team directly? We want to ensure a seamless experience for you and address any concerns you may have. Thank you for bringing this to our attention.

Paperwork was late called us a lier about dent in

Paperwork was late called us a lier about dent in finder went down there two or three times over 100 miles each time the rased sticker price by 3500 dollars should of left them but car is doing ok so far

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jerry Holland, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. but would appreciate the chance to turn your experience around. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for letting us know about your recent visit to Jeremy Franklin Automotive.

The service department was able to accommodate me right

The service department was able to accommodate me right away. Very helpful and friendly staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with our service department! Customer satisfaction is our top priority, and we're dedicated to providing prompt and helpful assistance. Our team takes pride in delivering excellent service, and we appreciate you taking the time to share your feedback. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. We look forward to serving you again in the future!

Friendly, knowledgeable service staff I trust for my auto

Friendly, knowledgeable service staff I trust for my auto care needs! Very nice and clean waiting area while auto is being serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nelsontricia, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!