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Jeremy Franklin Automotive

(1,426 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Good service everyone did their job in a professional

Good service everyone did their job in a professional manner,would definitely recommend you all to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Pokekenton, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Brandon did a great job.

Brandon did a great job. He worked hard to get me a deal. I would recommend him to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mrunge, we are so happy to read such a great review about Jeremy Franklin Automotive! Thank you for taking the time to share your positive experience with Brandon at our dealership. We are delighted to hear that Brandon's hard work and dedication resulted in a great deal for you. At our dealership, we take pride in our commitment to customer satisfaction, and it's fantastic to know that Brandon's efforts stood out to you. We appreciate your recommendation and are honored that you would suggest Brandon to others in search of a new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

What a great experience!

What a great experience!! Everyone we worked with was helpful, knowledgeable, and just wonderful! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kandidrop33, we are glad we could help! Thank you for your fantastic feedback! We're delighted to hear that you had such a great experience with our team. Providing helpful and knowledgeable assistance is at the core of what we do, and it's wonderful to know that our efforts contributed to your satisfaction. We appreciate your kind words and are grateful for the opportunity to have worked with you. If there's anything else you need or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us

False, misleading adds.

False, misleading adds..dont be a victim of their promises..all lies...think before you get in to. !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that you feel this way. We take these concerns seriously and want to assure you that we are committed to providing accurate information about our products and services. Our goal is to build trust with our customers, and we value your feedback. Please reach out to us at (816) 256- 8745 when you can so we can address this situation directly. Thank you and have a great day.

Bad business

Told us we had no problem getting into a vehicle and paid over a hundred bucks getting to dealership only to be denied and had to pay same for ride to return home

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Sabrina, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (816) 256-8745 so we can work towards a resolution. We look forward to hearing from you.

Great experience buying my first car.

Great experience buying my first car.. Friendly, helpful and very patient. Would recommend anybody need a car come see Brandon he will work hard to Make you happy…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer service was excellent!

Customer service was excellent! Recommend this dealership to anyone! TJ and Hector are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sullivan_lakesha, we're happy you found our staff to be so supportive during your experience here at Jeremy Franklin Automotive. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jeremy Franklin Automotive!

Deon is 5 stars!

Deon and the guys at Jeremy Franklin were great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would be nice if you could get a salesman to answer your

Would be nice if you could get a salesman to answer your questions and give you a price!!! Total waste of time and wouldn't walk into their dealership for anything!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

They were honest, efficient, and comfortable to do

They were honest, efficient, and comfortable to do business with. My salesperson Kenneth was very patience and informative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.