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Jeremy Franklin Automotive

(1,426 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Another's satisfied customer

Me and my husband just moved to Kansas City from California. My husband was really wanting a newer truck than the one we brought here. So we put it in Gods hands and said if it was meant for us to have this truck he will make a way. We were able too get a 2014 Ford F-150 zero down. I am very happy with my deal. Thanks Deon for all you have fone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

gr8 time shopping for a new car

My wife and I had little hope of getting financed on a new car but we were in desperate need of one. Our minds were put at ease right away by Deron, JT and Josh, three men very much experienced at helping people like us find what they want and tirelessly hammer out the right deal for them. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Second Car purchased from TJ, and second time GREAT service!! The staff is very knowledgeable and courteous. Anyone looking for a new or used car, do yourself a favor and go see the Team at Jeremy Franklin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Great customer service and very friendly. Would highly recommend. They throw out great deals too. I just love the car I brought. They make sure you leave happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Challenges with recall repair work

I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first trip to the dealership for the recall work went super smooth, everyone was courteous and professional, and I was quite satisfied. They were correct when they said it would take them 3 hours to work on it. They also mentioned another recall coming up that I would need to come back for in a week or two. I appreciated them letting me know! When I got back into my car and was driving home, I noticed that all my air vents were closed or pointing down, so I began opening them up. When I got to the passenger side air vent, I discovered it was not attached to the dashboard housing properly. The next morning, when I got in my car and turned on my lights, I noticed that my odometer light and the center console lights were not working. I contacted the dealership about both issues and they asked me to bring the car back, with the understanding that it would require another 2-3 hours for them to fix the lights and air vent, and take care of the new recall work. I was able to schedule the visit on a day that I didn't have to be at work until 1:00pm. Again, everyone was very professional and courteous, which I greatly appreciate. When I got my car back, I saw that the vent was fixed properly, but wasn't able to tell if the lights were fixed or not since the sun was shining. When I got to the parking garage at work after that, I checked the lights and found that they had not been fixed. Here is where things went sour for me. I called the dealership, letting them know that the lights were still not fixed. They asked when I could come back in, and this time I requested a courtesy car so I wouldn't have to wait. We scheduled the visit for this last Tuesday. I dropped the car off and drove the courtesy car to work. I got a phone call from the dealership later in the day saying they would not fix my lights because they had burned out, but were not broken. I asked if they were going to replace them for me as a part of the recall work, and I was told they would charge me. I asked how much: $10.00/bulb (two bulbs) + $100 for labor. I was shocked. I expressed my concern about having to pay for them to replace/repair the light bulbs. I feel that it was very coincidental that two light bulbs burned out AND my air vent was not properly reinstalled when they worked on the air bag. Anyway, the service employee, after some back and forth between us, decided to offer to have them do the work for free, but I would still need to pay for the bulbs. At this point, I was quite frustrated with having to keep bringing my car in for work that wasn't getting done, so I decided to give up and take my car to my regular mechanic. When I picked up my car after work and started it up, the SRS air bag light on my dash didn't go off like normal. I pulled it into the service bay and asked them to look at it. They had to cycle/reset the airbag sensors and then took the car out for a test drive. When I drove to work the next morning, my car did something it hadn't done in a long time - the doors automatically locked when I put the car in drive. When I went out to my car after work, and unlocked it using the fob, the horn chirped twice, which it never does. I am fairly certain they reconnected the alarm system in my car without asking me about it first. While they are a professional and courteous staff at the dealership, the quality of workmanship was frustrating to me. There were scuff marks on my windshield from the first recall work, and new scratches on the left dash board from the 2nd trip in. All told, I will not be coming back to Jeremy Franklin Mitsubishi in the future for any car repair work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dealer Rater – Robert November 9, 2016 Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, we would sincerely welcome the opportunity to address and/or perhaps correct any of the issues regarding your visit should you wish to contact us. It appears many things went array. This is very disappointing to us and we apologize for any inconveniences you may have endured. It is always our intent to make life long customer service relationships. We ask that you please contact us at 816.523.6900. Sincerely, Hector Espinosa

The Sheik Xpeince

Just upgraded my outlander sport for an outlander. More room for a great price. Service was excellent!!! Get your Mitsubishi today! Ask for the sheik experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Keeping it Real

I had a few bumps in my credit but Jeremy Franklin Mitsubishi of Kansas City and TJ made it work for the vehicles that i wanted. Wife is happy..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Sheik Experience

Sheik was incredibly helpful and made my first experience with Jeremy Franklin Mitsubishi a great one to remember. He is extremely knowledgeable and was very helpful. I will definitely recommend Sheik to all my family, friends, and coworkers who are looking to purchase vehicles. He is truly an asset to the company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A wonderful car buying experience!

I had a wonderful experience with everyone at Jeremy Franklin from the salesman, Sheik Obaya, to the finance team and most recently the service department. I am very pleased with my new vehicle and I look forward to doing business with Jeremy Franklin for any future vehicle purchases. Thank you Sheik! Thank you Chris!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing car buying experience!!

This is the first car i bought since my divorice. My salesman and rhe loan team made it a pleasant and seenless experience. They had me in And out very quickly and gave me 5 star service. They agreed to my terms and worked with me for anything I needed. I would recomend my salesman as one of the best I have ever worked with!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.