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Jeremy Franklin Mitsubishi

(1,456 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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very helpful, they were patient and understanding,

very helpful, they were patient and understanding, answered any questions i had and made the proccess smooth and easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service Great people easy and very quick to

Excellent service Great people easy and very quick to help and get you what you want

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Joshuamccullough66, thank you for the high star rating! Thank you so much for the kind words! We're thrilled to hear you had an excellent experience with our team. Providing quick, friendly, and helpful service is what we strive for every day. If there’s ever anything else you need, we’re always here to help. Enjoy your new ride!

So far I have no problem with the dealership since i've

So far I have no problem with the dealership since i've owned my vehicle They're very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cantrellbrian7, thank you for sharing your positive experience! Thank you for your feedback! We're happy to hear that you've had a positive experience with us and that our team has been helpful throughout your ownership. If you ever need anything in the future—whether it's service, questions, or just support—we’re always here for you. Thanks for being part of the family!

Kenneth was a great salesman and got my family into a

Kenneth was a great salesman and got my family into a very good and reasonable suv.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Lauren.davis30, we appreciate your positive review! Thank you for the wonderful review! We're so glad Kenneth was able to help you and your family find a great SUV that fits your needs and budget. He’s committed to providing a smooth and stress-free experience, and it’s great to hear he delivered. We appreciate your business and look forward to serving you again in the future!

Service was good but I was charged $30 more than the

Service was good but I was charged $30 more than the final cost on my receipt and no one has called me back to tell me why or refund my card for the extra cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hmhill0811, Thank you for your feedback, and we’re truly sorry for the confusion and lack of follow-up regarding the overcharge. While we're glad to hear the service itself met your expectations, we understand how important it is to have clear and accurate billing. Please know this is not the experience we strive to provide. We’d like to get this resolved for you right away—please reach out to us directly at [insert contact information], and we’ll make sure this is addressed and corrected as quickly as possible. We appreciate your patience and the opportunity to make it right.

My 1st time to a real car lot you treated me with respect

My 1st time to a real car lot you treated me with respect plus sold me a truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Jokeresq13, your wonderful feedback and rating mean a lot to us. Thank you so much for your kind words! We're honored to have been part of your very first visit to a real car lot. It means a lot to us that you felt respected and well taken care of throughout the process. Congratulations on your new truck — we hope you enjoy every mile! If you ever need anything, we’re always here for you. Welcome to the family!

Hands down best dealership in the KC area.

Hands down best dealership in the KC area. They really take time to find the best suited vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Cjmck1983, we are very happy we could provide you with a positive experience! Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Our team takes great pride in helping each customer find the vehicle that’s the perfect fit for their needs and lifestyle. Hearing that you consider us the best dealership in the KC area means the world to us! If you ever need anything down the road, we're always here to help. Enjoy your new ride!

They were speedy with my oil change the only issue was

They were speedy with my oil change the only issue was that they did not put back on my hubcap covers all the way so they flew off when on the highway.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Nalu3669, thank you; we appreciate your feedback! Thank you for bringing this to our attention, and we truly apologize for the inconvenience you experienced. While we're glad to hear that your oil change was completed quickly, we’re very sorry to hear about the issue with your hubcaps. That’s definitely not the level of service we aim to provide. Please reach out to us directly so we can make this right for you. Your satisfaction and safety are extremely important to us, and we’d appreciate the opportunity to resolve this promptly.

Very good dealership to do business with.

Very good dealership to do business with. Sales person was friendly and very knowledgeable to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

G-pizzle, thanks for your praise and kind comments about our team.Thank you for the great review! We’re thrilled to hear that you had a positive experience with our team. We pride ourselves on being friendly, knowledgeable, and making the car-buying process as smooth as possible. It was our pleasure to assist you, and we truly appreciate your business. If you ever need anything in the future, we’re just a call or visit away!

Very Dependable.

Very Dependable..would Recommend them to My Family and Friend's I will keep coming Back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joanmcintosh812, we're glad you had such a wonderful experience with us! Thank you so much for the kind words and your continued support! We're honored to have earned your trust and truly appreciate your recommendation to family and friends. Knowing you’ll keep coming back means the world to us. We’re always here to provide dependable service and a great experience every time you visit!