Reviews
Excellent customer service!
Excellent customer service! We have purchased over 10 vehicles from Shamaley Buick GMC throughout the years. Only dealer in El Paso that has NO PRICE GOUGING.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Shamaley Buick GMC Team
Not what I was expecting
The sales man was outstanding. But unfortunately i almost walked away because of the finance rep that had an attitude from xxxx. I ran into issues with the vehicle and have yet to get assistance or call back to get it resolved.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, David Logston the General Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
attentive
courteous and attentive. i was explained in detail all the repairs that were done to my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shamaley Buick GMC Team
Straight service!!!
Great service!!!! Very happy with the service and professional staff from start to pick up. I would definitely come and have my other cars serviced there. Advisor and is very polite and honest. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Maryela . We want to provide all of our customers with excellent vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shamaley Buick GMC Team
Oil change
Great customer service. They do wash the car after the oil change but it?s not a good job. The truck came out looking a little worse than before it went in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com
Dishonest
I took my buick enclave for an oil change that i feel was over priced. Once the service was completed, i was giving a vehicle report suggesting i take care of other issues totaling over $2000.00. The problem is that i had just had some repairs done on my vevicle like installing new brakes a couple of months back. They where trying to sell me a brake service i didn't need. I was hoping for a more honest experience from this dealership, but i come to find out that they all seem to nickel and dime you. I am disappointed.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, David Logston the General Manager will be reaching out to you soon to assist.
Love My New Sierra 1500 AT4, poor service.
My new Sierra 1500 AT4 had not been detailed when I arrived after notified. I actually test drove it with the road xxxx from transporting. They brought it back after 3.5 hours and it was only washed and vacuumed. The salesman said he would call me on Monday to schedule it for detailing. I had to remind him on Tuesday. We agreed on 12pm. I dropped the truck off and was informed it would be a couple of hours. Arrived back 2.5 hours later and was told it wasn?t ready and would be @4:30pm. 4:30pm salesman gives me the key fob telling me that they hadn?t even touched it. Asked me when I could bring it back. So disappointed with the service. Love the truck.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review! Sincerely, The Shamaley Buick GMC Team
The initial buying experience was a bit rocky as I was on
The initial buying experience was a bit rocky as I was on my way from out of town to buy the truck only to be told the truck was sold an hour and a half into my trip. After I turned around and made it back home, I was told to go back as the sale didn’t go through and they can still sell it to me. I love the truck so took the 4 1/2 hr trip to El Paso. Aside from that little mishap, the sale went fairly smooth. The salesman Sergio was very nice and professional. Because he knew that I was on my way to get the truck, he made sure it was ready as soon as I got there. He had started the paperwork and the process went by pretty quick. The truck is extremely nice and Sergio was great help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words for Sergio! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new truck!
Excellent
Mario was excellent from the very first contact I made with him. He made the car buying experience super easy. Very communicative, always responsive. All in all amazing experience. Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
C. Miranda, Mario is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, The Shamaley Buick GMC Team
Great Experience
Lorena in Service was Extremely helpful and informative!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us, Ronnie. We are delighted to hear you were treated with helpful and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, The Shamaley Buick GMC Team