Reviews
Excellent Customer Service a lot better experience the
Excellent Customer Service a lot better experience the Casa Buick GMC totally recomended. Will go back
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Very professional and courteous person serving me He kept
Very professional and courteous person serving me He kept me in the loop in terms what was needed for my truck He even had my truck washed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Jose! We're glad to hear about your positive experience at Group 1 GMC Westside. Providing professional and courteous service is our priority, and we're glad that we could keep you informed about your truck. We hope to see you again soon for any of your automotive needs! Sincerely, The Shamaley Buick GMC Team
People are very friendly and the salesman that we got "
People are very friendly and the salesman that we got " Alex " is amazing and very attentive and polite. Definitely our next purchase of a vehicle will be with Group 1 GMC
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
My car was at the dealership for 12 days to replace a
My car was at the dealership for 12 days to replace a body control module. The replacement module was defective. Once that was fixed they had to reprogram the two fobs. They were unable to get one to program, had to order a new one and then it's still took 3 days to finish. Our contact Marissa was frequently out, did not call with updates and did not return our calls.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and understand any frustration this may have caused. Your concerns will be addressed with our team because we’re committed to improving your experience on your next visit. Your continued satisfaction is our priority, and we are here to help whenever you need us. Sincerely, Deanna Diaz de Leon, Service BDC Group 1 GMC Westside | (915)231-4095 | ddiazdeleon@group1auto.com
I had to take the car in for unplanned repairs.
I had to take the car in for unplanned repairs. Very impressed by the speed of the booking, and their ability to fit in the car and get the repairs done quickly. Customer service excellent, and I liked the care they took with the car - no change to driver?s seat position and the car was returned immaculate. Customer wait area okay for a short stay, not recommended for a longer than hour wait. Would use again if in El Paso,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good customer services was excellent; since sells
Good customer services was excellent; since sells representative was contacted online, purchase was completed and car readiness when keys handed to us. Overall experience was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Tanya! We’re thrilled to hear that your experience with Group 1 GMC Westside was excellent from start to finish. It's great to know that our sales representative was able to assist you effectively and that the car was ready when you arrived. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Shamaley Buick GMC Team
Did my 10k service today, all work was done.
Did my 10k service today, all work was done. Which included oil change, tire rotation and 59 point inspection. They sent a video of them doing the inspection under the truck,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jeremy! We're glad to hear that your 10k service, including the oil change, tire rotation, and 59-point inspection, was completed to your satisfaction. It's great that you appreciated the video of the inspection as well. We value your trust in Group 1 GMC Westside and look forward to serving you again. Sincerely, The Shamaley Buick GMC Team
Excellent service.
Excellent service. Very professional employees. Am very satisfied with the service provided. I recommend very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The staff at Group 1 GMC were helpful and knowledgeable.
The staff at Group 1 GMC were helpful and knowledgeable. However, when my wife and I were leaving the dealership after buying our car, we noticed a crack about 6 to 8 inches long on the windshield. I immediately told our salesman, and he said he’d have it repaired at no cost to us. The next week, we brought the car back for the scheduled repair, and they said they wouldn’t replace the windshield unless the crack went into our driver’s field of vision. They did say they had already sealed it and re-sealed it on this visit. They told me to bring it back if it keeps cracking. I thought that was a bit disappointing after buying a $73K car. Especially since we had already brought it to the salesman’s attention before leaving the lot, which meant it had been broken for a while.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. David Logston, General Manager Group 1 GMC Westside | dlogston@group1auto.com | (915) 231-4000
Amazing customer service Mario explain detail by detail
Amazing customer service Mario explain detail by detail of everything the truck had Jerry was amazing with financial part Overall 10/10 experience def would recommend went to casa gmc had a bad experience glad I bought my truck here
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Eliza! We greatly appreciate your kind words about your experience at Group 1 GMC Westside. It’s wonderful to hear that Mario provided you with such detailed information about the truck and that Jerry made the financial process smooth for you. Your recommendation means a lot to us! We look forward to serving you again in the future. Enjoy your new truck! Sincerely, The Shamaley Buick GMC Team