Reviews
Absolutely the worst customer service I've ever experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again.
Absolutely the worst customer service I've ever experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
2nd Service at this dealership. Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/requesting. Was told it would be 1.5-2 hours. it took almost 3 hours. There were 2 text messages sent upon checking it, but the track your vehicle was in 'Inspection' for the first 2.5 hours. The text with the 'recommendations' was sent 1 hour and 10 minutes after my appointment time. We 'recommended' 2 services, that the vehicle display said were not needed. That was exciting. Overall experience was not all that impressive. I will be taking my business elsewhere. This is not the quality I would want after paying $80000 for a GMC. The only plus to this visit, was I watched World Cup Soccer on the TV while waiting.
2nd Service at this dealership. Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/requesting. Was told it would be 1.5-2 hours. it took almost 3 hours. There were 2 text messages sent upon checking it, but the track your vehicle was in 'Inspection' for the first 2.5 hours. The text with the 'recommendations' was sent 1 hour and 10 minutes after my appointment time. We 'recommended' 2 services, that the vehicle display said were not needed. That was exciting. Overall experience was not all that impressive. I will be taking my business elsewhere. This is not the quality I would want after paying $80000 for a GMC. The only plus to this visit, was I watched World Cup Soccer on the TV while waiting.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize that your recent service visit did not meet your expectations. We understand how frustrating it can be when communication, timing, and service recommendations do not align with what was expected. Providing a welcoming, transparent, and efficient experience is extremely important to us, and it is disappointing to learn that you felt your interactions with our team were less than satisfactory. We also apologize for the longer-than-anticipated wait time and for any confusion regarding the recommended services for your vehicle. Your comments regarding the communication process, service recommendations, and overall experience have been shared with our management team for review so we can identify opportunities for improvement. Thank you again for your feedback. Sincerely, Brian Navar Service Director - Group 1 GMC Westside bnavar@Group1Auto.com
Great service, scheduled quickly and everything was done as quoted. The team was very efficient. Thank you! Thank you! Thank you! Thank you! Thank you!
Great service, scheduled quickly and everything was done as quoted. The team was very efficient. Thank you! Thank you! Thank you! Thank you! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review, Elina! We truly appreciate your kind words about our service and efficiency at Group 1 GMC Westside. It’s great to hear that everything was done as quoted and that we could meet your needs quickly. Looking forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Quick and great service. This was a pretty painless experience. Test drive was very informative. Our sales rep went over the truck features very thoroughly.
Quick and great service. This was a pretty painless experience. Test drive was very informative. Our sales rep went over the truck features very thoroughly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Annette! Our team appreciates your positive comments about your experience at Group 1 GMC Westside. We're thrilled to hear that you found our service quick and informative, and that our sales representative provided you with a thorough overview of the truck features. We look forward to serving you again in the future! The Shamaley Buick GMC Team
Every one was very nice and friendly they work fast I didn?t have to wait for so long, thank you Aron and Dylan for all the help
Every one was very nice and friendly they work fast I didn?t have to wait for so long, thank you Aron and Dylan for all the help
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Virginia! We appreciate your feedback about your experience at Group 1 GMC Westside. It's great to hear that Aron and Dylan were able to assist you efficiently and that you felt welcomed. We look forward to seeing you again! Sincerely, The Shamaley Buick GMC Team
Buying a truck here was a great experience overall. It was smooth and every employee was attentive and excellent.
Buying a truck here was a great experience overall. It was smooth and every employee was attentive and excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re delighted to hear that your experience at Group 1 GMC Westside was smooth and that our team provided excellent service. Our team appreciates your kind words and hopes to see you again for your future vehicle needs! Sincerely, The Shamaley Buick GMC Team
Great service very friendly did take a little longer overall amazing service I had no appointment but they still took me in since I schedule at the wrong location
Great service very friendly did take a little longer overall amazing service I had no appointment but they still took me in since I schedule at the wrong location
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Cynthia! Our team truly appreciates your kind words about our service. We're glad we could accommodate you, even without an appointment. Your feedback is invaluable, and we look forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team
Overall satisfied. Communication could improve. Repair was done in a timely manner given that the repair parts had to be ordered and as a result I had to wait for the tech/bay to free up again.
Overall satisfied. Communication could improve. Repair was done in a timely manner given that the repair parts had to be ordered and as a result I had to wait for the tech/bay to free up again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, John! Our team appreciates your satisfaction with the timely repair at Group 1 GMC Westside. We're always looking to improve our communication and will take your comments into consideration. We hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
The service was great. The waiting is too long for an oil change, but Andy took care of us by providing shuttle service to a restaurant back and forth.
The service was great. The waiting is too long for an oil change, but Andy took care of us by providing shuttle service to a restaurant back and forth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our sales representative Guillermo Veytia was very attentive to not only our Accadia purchase, but also during our eight month prior purchase of a Canyon AT4! He continued to communicate with service visits and communicates promptly with both texts and phone calls, answering all our questions in a timely manner! He knows the vehicles, their systems, and all functions on both vehicles, and has a very professional caring attitude and demeanor on all our experiences with him. The GMC Group one Team works well with all customer service communication, explanations of financial process, warranty programs, future service updates, and really providing a positive culture and setting in this El Paso dealership! I highly recommend Group One El Paso for all vehicle purchases and service to others!
Our sales representative Guillermo Veytia was very attentive to not only our Accadia purchase, but also during our eight month prior purchase of a Canyon AT4! He continued to communicate with service visits and communicates promptly with both texts and phone calls, answering all our questions in a timely manner! He knows the vehicles, their systems, and all functions on both vehicles, and has a very professional caring attitude and demeanor on all our experiences with him. The GMC Group one Team works well with all customer service communication, explanations of financial process, warranty programs, future service updates, and really providing a positive culture and setting in this El Paso dealership! I highly recommend Group One El Paso for all vehicle purchases and service to others!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Ralph! We’re thrilled to hear about your positive experiences with Guillermo and our team at Group 1 GMC Westside. It’s great to know that you felt well taken care of during both your GMC Acadia and Canyon AT4 purchases. We appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your vehicles! Sincerely, The Shamaley Buick GMC Team