Reviews
Good service, it was really fast, I did not need to wait too much time to be completed. I really liked it, the invoice was more than I expected but it is ok.
Good service, it was really fast, I did not need to wait too much time to be completed. I really liked it, the invoice was more than I expected but it is ok.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback! We are thrilled to hear that you experienced fast service at Group 1 GMC Westside. Our team appreciates your understanding regarding the invoice and is glad that you were pleased overall. We hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
Took a week to get a response on status and or diagnostics. Finally got the repairs that would be needed, and approved them online, only to be called two days later to tell them to work on it bc they didnt know I approved it. 2K in repairs and I get the truck back with three different alerts for service.
Took a week to get a response on status and or diagnostics. Finally got the repairs that would be needed, and approved them online, only to be called two days later to tell them to work on it bc they didnt know I approved it. 2K in repairs and I get the truck back with three different alerts for service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
My sales rep Oscar is the greatest we love he?s attention and the way he help us in every way we?ve been purchasing cars for several years and he?s the one that always helps us
My sales rep Oscar is the greatest we love he?s attention and the way he help us in every way we?ve been purchasing cars for several years and he?s the one that always helps us
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We appreciate your loyalty and are happy to hear about your positive experience with Oscar at Group 1 GMC Westside. His dedication to providing excellent service really makes a difference, and it's great to know he could assist you in your car purchases over the years. We look forward to seeing you again soon! Sincerely, The Shamaley Buick GMC Team
We went in looking to purchase a new vehicle and We had an excellent experience with the sales person as well as the dealership and financial personnel.
We went in looking to purchase a new vehicle and We had an excellent experience with the sales person as well as the dealership and financial personnel.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Gonzalez! We’re thrilled to hear that you had an excellent experience with our sales team and financial personnel at Group 1 GMC Westside. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Customer service was excellent. They were friendly and had my vehicle done in a timely manner. I would definitely recommend them if you need your vehicle serviced
Customer service was excellent. They were friendly and had my vehicle done in a timely manner. I would definitely recommend them if you need your vehicle serviced
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Armando! We’re delighted to hear that you had an excellent experience with our customer service and that your vehicle was serviced in a timely manner. Your recommendation means a lot to us at Group 1 GMC Westside. We look forward to seeing you again for your future service needs! Sincerely, The Shamaley Buick GMC Team
Excellent service Fast process. And the sales person understood my needs. So he suggest the best deal for me.
Excellent service Fast process. And the sales person understood my needs. So he suggest the best deal for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Yanez! We’re thrilled to hear that you experienced excellent service and that our team was able to understand your needs and suggest the best deal for you. We appreciate your feedback and look forward to assisting you again! Sincerely, The Shamaley Buick GMC Team
Ovtavio and Marissa were great. My vehicle was serviced in a timely manner. Friendly and attentive service always.
Ovtavio and Marissa were great. My vehicle was serviced in a timely manner. Friendly and attentive service always.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Gracie! We’re pleased to hear that Octavio and Marissa provided you with friendly and attentive service, and that your vehicle was serviced promptly at Group 1 GMC Westside. Your kind words mean a lot to us, and we look forward to welcoming you back for your next visit! Sincerely, The Shamaley Buick GMC Team
Good customer service and they help you as best as they can. Friendly people and good environment.
Good customer service and they help you as best as they can. Friendly people and good environment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service was excellent. Vehicle was done in a timely manner. I would recommend this dealership
Customer service was excellent. Vehicle was done in a timely manner. I would recommend this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are pleased to hear that you had an excellent experience with our customer service and that your vehicle was completed in a timely manner. Your recommendation means a lot to us at Group 1 GMC Westside. We look forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team
I took my vehicle in for a prepaid oil change. Upon arrival noticed the radiator coolant tank was bubbling. Vehicle has the Progressive Snapshot device and it registered several unexcused accelerations and several hard brakes. Unnecessary!!! Appears they have no respect for people?s vehicles. Group 1, GMC West. Have lost all trust in this place.
I took my vehicle in for a prepaid oil change. Upon arrival noticed the radiator coolant tank was bubbling. Vehicle has the Progressive Snapshot device and it registered several unexcused accelerations and several hard brakes. Unnecessary!!! Appears they have no respect for people?s vehicles. Group 1, GMC West. Have lost all trust in this place.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations. We take the care and safety of our customers’ vehicles very seriously, and we understand your concerns regarding the coolant tank and the driving data recorded by your Progressive Snapshot device. This is certainly not the experience we want any of our customers to have. We would appreciate the opportunity to speak with you directly, learn more about your visit, and address your concerns. Please contact our management team so we can look into this matter further. Thank you for your feedback. Sincerely, Brian Navar Service Director - Group 1 GMC Westside [email protected]