Reviews
Great service, fast response and quick purchase. Will definitely recommend this location and keep my options open for new promotions. Very satisfied.
Great service, fast response and quick purchase. Will definitely recommend this location and keep my options open for new promotions. Very satisfied.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Manuel! We’re thrilled to hear that you had a great experience with us at Group 1 GMC Westside. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to seeing you again and hope to share our future promotions with you! Sincerely, The Shamaley Buick GMC Team
Salesman was very helpful and help me get a good deal/ price.. 5 star service. Would recommend the Salesman to friends and family.. GMC Canyon
Salesman was very helpful and help me get a good deal/ price.. 5 star service. Would recommend the Salesman to friends and family.. GMC Canyon
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Gerardo! We’re thrilled to hear that you had a great experience with our team and that you found a good deal on your GMC Canyon. Your recommendation means a lot to us, and we look forward to welcoming your friends and family in the future. See you next time! Sincerely, The Shamaley Buick GMC Team
Took my vehicle in for a recall, oil change and state inspection. I was immediately greeted by my service advisor Rafael who took great care of my vehicle. He was friendly and professional. I will definitely go back!
Took my vehicle in for a recall, oil change and state inspection. I was immediately greeted by my service advisor Rafael who took great care of my vehicle. He was friendly and professional. I will definitely go back!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Tony! We're excited to hear that Rafael provided you with friendly and professional service during your visit for the recall, oil change, and state inspection. We appreciate your kind words and look forward to welcoming you back to Group 1 GMC Westside in the future! The Shamaley Buick GMC Team
Good service good communication kept apprised friendly people got ride which appreciated near my home good route to facitlty advisor was very knowledgeable and just me uptodate
Good service good communication kept apprised friendly people got ride which appreciated near my home good route to facitlty advisor was very knowledgeable and just me uptodate
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Daniel! We’re pleased to hear that you had a great experience with our service at Group 1 GMC Westside. It's fantastic to know that our team provided you with excellent communication and that you appreciated the knowledgeable advisor. We look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
In and out in 2 days, got a ride from the shuttle and a $1200 + bill for 7 items. Wish I could've gotten a car wash, but glad to have my vehicle back.
In and out in 2 days, got a ride from the shuttle and a $1200 + bill for 7 items. Wish I could've gotten a car wash, but glad to have my vehicle back.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Tony. We're glad to hear you got your vehicle back quickly, but we appreciate your feedback regarding the car wash. We strive to provide exceptional service at Group 1 GMC Westside and will certainly take your suggestion into consideration. If you have any further concerns or need assistance, please feel free to reach out. We hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
This has been by far my worst experience with a service provider. Car was returned extremely dirty, oil change keeps saying it needs to be replaced, no reset of sensors. This is why I have not purchased another GMC. It is just extremely poor service and I do not want to keep having this issues.
This has been by far my worst experience with a service provider. Car was returned extremely dirty, oil change keeps saying it needs to be replaced, no reset of sensors. This is why I have not purchased another GMC. It is just extremely poor service and I do not want to keep having this issues.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been to receive your vehicle in that condition and with unresolved service concerns. This does not reflect the level of care and quality we strive to provide. We would appreciate the opportunity to learn more about what happened and work toward making things right. Please contact our service management team at your convenience so we can address your concerns and restore your confidence in our dealership. Sincerely, Brian Navar Service Director - Group 1 GMC Westside [email protected]
Why would this benefit me?
The service department had my vehicle for 50+ days and said they are understaffed and the line was simply backed up. We were on the list for a loaner and never received one.
The service department had my vehicle for 50+ days and said they are understaffed and the line was simply backed up. We were on the list for a loaner and never received one.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. We sincerely apologize for the lengthy delay and understand how frustrating it must have been to be without your vehicle for more than 50 days. While high volume of repairs affected our service timelines, we recognize that this is not the level of service our customers expect or deserve. We're also sorry that a loaner vehicle was not available during your visit despite being on the waitlist. Your feedback is important and is being used to improve our scheduling, communication, and overall service experience. Thank you for bringing these concerns to our attention. Sincerely, Brian Navar Service Director - Group 1 GMC Westside [email protected]
I had a 1:00 appointment today they took my car to at 12;45 they brought it up at4:10 It was for an oil change and tire rotation I was told at cl in it would be 1:30 to 32;00 hrs. waited no concern by advisor
I had a 1:00 appointment today they took my car to at 12;45 they brought it up at4:10 It was for an oil change and tire rotation I was told at cl in it would be 1:30 to 32;00 hrs. waited no concern by advisor
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand how frustrating it is when the service takes significantly longer than the quoted, especially for routine maintenance like an oil change and tire rotation. Clear communication and accurate time expectations are important, and your feedback highlights an area where we can do better. We appreciate you bringing this to our attention and will use your comments to help improve the overall service experience for our customers. Thank you, Marissa Ochotorena Group 1 GMC Westside [email protected]
Oscar is a great person to represent the brand, very knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the future and make him known to everyone I know who is looking for an upgrade...
Oscar is a great person to represent the brand, very knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the future and make him known to everyone I know who is looking for an upgrade...
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Julian! We’re thrilled to hear that Oscar provided you with exceptional service and helped you find exactly what you were looking for. At Group 1 GMC Westside, we pride ourselves on understanding our customers' needs. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Went to ho get oil change and they made recommendation and had it done like in 1 hour 30 min filter change in passenger cann and transmission filter
Went to ho get oil change and they made recommendation and had it done like in 1 hour 30 min filter change in passenger cann and transmission filter
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Lourdes! We appreciate you sharing your positive experience at Group 1 GMC Westside. It's great to hear that your oil change and filter replacements were completed efficiently. Your feedback is important to us, and we look forward to seeing you again for your next service! Sincerely, The Shamaley Buick GMC Team