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Group 1 GMC Westside

(606 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
New (915) 320-7267 (915) 320-7267
Used (915) 320-7269 (915) 320-7269
Service (915) 320-7288 (915) 320-7288

Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Westside from DealerRater.

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Services 3 hours for oil change

Oil change w/ curitosy wash took almost 3 hours. I was the first truck there since 7am when they opened. Will not be coming back.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

Excellent!

Always excellent service at Shamaley GMC! Professional , knowledgeable and friendly staff when I go to get my Vehicle serviced my vehicle is always fixed right the first time. It always come back to me clean! I can?t say enough about the Shamaley GMC staff they are hands down the best! Mr Valle was my service writer and kept me informed about my truck. Thank you Shamaley GMC for always going above and beyond for your customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Jacqueline, for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!

2021 GMC Yukon

Great customer service and very good price in town overall i will definitely recommend this place definitely come back again soon for another purchase thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Oil change

Excellent service! Delaney exceptional service advisor! Expedient, on time, and professional service. COVID 19 virus rule and regulations compliant. Vehicle returned without oil fingerprints on steering wheel and shifter. Much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words for Delaney! We are thrilled that she provided you with an exceptional service visit. We look forward to your business with us again!

Oil change

I was not happy in my invoice it state they did not do rotation and service man said they did I feel technician don’t communicate with service man . I had not ever had any problems before

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

2017 yukon xl denali

Very nice people... Service Dept and others that help you when shopping a new vehicle. What's disappointing is how long it takes ( weeks/ months ) before some " parts " of a vehicle ( that needs repairs/ replacement ) to arrive. Still, we've always kept coming to Shamaley for new or to service vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

2020 GMC Terrain

Great looking facility. Courteous staff. Good rebates and discounts. Well organized. Handicap accessible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Roberto, thank you for being our customer, we appreciate your kind words!

2020 GMC Sierra SLT

Mario Valle was the person who helped us. There were some hiccups on the banks end, but Mario kept us updated and the whole situation positive. The staff is great and we got exactly what we were looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Deceiving

I found a car I liked and bought it. The moon roof was inoperable and they said they would fix it. At signing, the salesman said his manager recanted cause it was too expensive to repair. Why deceive the customers like that. No manager ever came to greet us or congratulate me like they do in lots of other dealerships. My salesman “Matt” was trying though. I bought another car the next day also at Bravo, no comparison to their professionalism.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.

Awesome Shamaley Team

I can’t say enough great things about the entire crew at Shamaley! They exemplify professionalism in their attitude, behavior, and overall accommodations to their customers ! I recommend everyone to utilize their services and when pursuing the purchase a vehicle because they are well trained in their field.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!