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Lexus of Pembroke Pines

(17,169 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm 10:00am–4:00pm
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (888) 224-5855 (888) 224-5855
Used (888) 881-0395 (888) 881-0395
Service (888) 515-8567 (888) 515-8567

Reviews

(17,169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Pembroke Pines from DealerRater.

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The lexus at pembroke pines gave me an amazing warm

The lexus at pembroke pines gave me an amazing warm welcome and an experience to never forget. Mario Padron and Boris the financial analyst helped me through the whole buying process. I hope the dealership recognizes their hard work and effort because it was beyond amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this excellent rating and review! We're delighted that you enjoyed working with Mario, Boris, and our team here at Lexus of Pembroke Pines. We will be sure to pass your kind words along to the rest of our crew. Safe driving in your new vehicle!

I had an appointment time of 12:30 and my vehicle wasn't

I had an appointment time of 12:30 and my vehicle wasn't started on over an hour later.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeff - I want to apologize for the delay. This wasn't the experience we wanted for you and I'm sorry for any inconvenience caused. I will share your feedback with my team, and I hope we have the chance to deliver five-star service in the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

I enjoyed Working With Nicholas.

I enjoyed Working With Nicholas. He is polite and professional, the deal was quick and efficient Oren Sharabi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a pleasant time working with Nicholas. Thank you for your 5-star review, and we hope to see you again at Lexus of Pembroke Pines, Oren!

John's good, courteous and kind treatment is always a

John's good, courteous and kind treatment is always a constant. He always knows when the car needs a particular service and always gives the best and most genuine advice to tackle any problem the car has.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the many kind words about John! We are thrilled that you can trust him to take excellent care of you and your vehicle. Have a great week! - Lexus of Pembroke Pines team

Julio Arango excellent attention, always very attentive,

Julio Arango excellent attention, always very attentive, and gets to the point of actually helping you find the right vehicle for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your review is everything we hope to see, Miguel! We're delighted Julio has consistently delivered direct, professional assistance that has helped find the best vehicle for you. Lexus of Pembroke Pines is honored to have earned your confidence and we look forward to working with you again!

Julio Arango Una atención, dedicada, detallada, con

Julio Arango Una atención, dedicada, detallada, con paciencia, y sobre todo siempre haciéndome saber y entender que el dueño del vehículo, y quien lo disfrutaría sería yo. Recomendable 100% la experiencia de comprar en Lexus y más el conducir uno de sus increíbles vehículos. Y gracias a Julio por ayudarme a cumplirlo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Estamos encantados oír que Julio le ofreció una experiencia de compra tan gratificante y exitosa! Gracias por compartir y por poner su confianza en el equipo de Lexus of Pembroke Pines - le deseamos muchas millas seguras y felices adelante! Cuídese!

I've met Kristina Rojas at Hialeah Senior High School

I've met Kristina Rojas at Hialeah Senior High School also would like to bring my mom and dad here for their next car lease they gonna do. If you see her she's sweet. Gabriel Del Nodal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gabriel, Thank you so much for giving Kristina such a lovely shoutout. It means a lot that you can always trust her to keep your best interests in mind. We hope to see you and your family at Lexus of Pembroke Pines again next time!

I love Lexus of Pembroke Pines, they were very busy when

I love Lexus of Pembroke Pines, they were very busy when I went in for my Service Appointment but still managed to get me in and out under the promised! Julio was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this great review and rating! We're delighted we could provide a timely and efficient experience. We appreciate your support of us here at Lexus of Pembroke Pines and we will be sure to pass your kind words along to Julio.

Professional and friendly

Very professional and friendly. In and out service. The entire car buying experience was easy and comfortable. Would definitely recommend and would buy a car again from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thanks so much for this wonderful review, Daniel! We appreciate you trusting us here at Lexus of Pembroke Pines, and we hope you enjoy your new car.

Words can barely express my level of appreciation for the

Words can barely express my level of appreciation for the Service Department of Pembrook Pines Lexus today. I was visiting here with my family yesterday from Orlando for my daughter's dance competition. While driving my 2007 Lexus LS460 down the highway without incident, the vehicle suddenly made a loud scraping sound underneath the vehicle. I quickly pulled over and saw that part of the plastic splash shield underneath my side fell down onto the road, so I used some duct tape to secure the dropped panel to the frame. The next morning I went unscheduled to the nearby Lexus Service Dept. to get it fixed and was promptly greeted by Diego followed by Service Consultant Andres Gutierrez whose technician was able to secure the panel back to the underbody, & I was on my way back to the hotel in time to see my daughter compete. Thank you so much guys for the complimentary repair of my vehicle so I could safely return home the next day after the competition without further delay. You guys certainly exemplify what Customer Service means to Lexus owners. THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to see that Diego and Andres were able to save the day, Brian! Thank you so much for supporting Lexus of Pembroke Pines and please let us know if you need us again down the road!