Reviews
Professional and friendly
Very professional and friendly. In and out service. The entire car buying experience was easy and comfortable. Would definitely recommend and would buy a car again from them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for this wonderful review, Daniel! We appreciate you trusting us here at Lexus of Pembroke Pines, and we hope you enjoy your new car.
Words can barely express my level of appreciation for the
Words can barely express my level of appreciation for the Service Department of Pembrook Pines Lexus today. I was visiting here with my family yesterday from Orlando for my daughter's dance competition. While driving my 2007 Lexus LS460 down the highway without incident, the vehicle suddenly made a loud scraping sound underneath the vehicle. I quickly pulled over and saw that part of the plastic splash shield underneath my side fell down onto the road, so I used some duct tape to secure the dropped panel to the frame. The next morning I went unscheduled to the nearby Lexus Service Dept. to get it fixed and was promptly greeted by Diego followed by Service Consultant Andres Gutierrez whose technician was able to secure the panel back to the underbody, & I was on my way back to the hotel in time to see my daughter compete. Thank you so much guys for the complimentary repair of my vehicle so I could safely return home the next day after the competition without further delay. You guys certainly exemplify what Customer Service means to Lexus owners. THANK YOU!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to see that Diego and Andres were able to save the day, Brian! Thank you so much for supporting Lexus of Pembroke Pines and please let us know if you need us again down the road!
Great customer service, just think they didn't do a good
Great customer service, just think they didn't do a good job washing car after completing the service on the vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize that your car wash wasn't up to our high standards and will share your feedback with my team. I hope we have the chance to assist you in the future! Osiris Barcelo - Service Manager - (954) 443-2332
Very friendly and professional service that helped me
Very friendly and professional service that helped me throughout the whole buying experience. Would definitely buy from again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like this one make our day! We're thrilled that you enjoyed working with our team here at Lexus of Pembroke Pines, and that we could provide a great buying experience. We hope to see you again in the future!
It a pleasure to come to get my car service at Lexus.
It a pleasure to come to get my car service at Lexus. Everyone is pleasant and caring. Everyone is exceptionally kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!
The salesperson I.
The salesperson I. Ought the car wirh was both professional and courteous. I just wish they provided more incentives and some bonus items like sun shields and/or a loyalty gift card or something to feel special. They Informed us that COVID caused a decrease in the budget for items….
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Sharon, thank you for the great review! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. We appreciate you taking the time to share this feedback and will be sure to keep it in mind for the future. If there is anything more I can do to assist you or better your purchase experience, please feel free to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993
3 hour wait for 5k service and I had an appointment!
3 hour wait for 5k service and I had an appointment!! Unacceptable. If I didn’t get up to ask where my car was I would still be there. HORRIBLE CUSTOMER SERVICE, would I go back that’s a HUGE NO!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Barbie - I'm sorry your service took longer than anticipated and for any delay in updating you on your vehicle's status. We'll use this feedback to evaluate and improve our care, but if you'd like to discuss this, please give me a call. My line is (954) 443-2332 and I hope we can regain your confidence down the line. Best, Osiris Barcelo - Service Manager
Julio Arango was an absolute pleasure to work with and a
Julio Arango was an absolute pleasure to work with and a total gentleman. This is the second vehicle I purchase from him and look forward to continue to do business with him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Monica, thank you for taking the time to review us! We are so glad to hear that Julio delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back at Lexus of Pembroke Pines!
I made my appointment for 2:15pm for a 30k mile service.
I made my appointment for 2:15pm for a 30k mile service. I called and asked if I could arrive earlier, they said of course. I got to Lexus at 11:25am and was out by 1:15pm. Jeffery worked with me to be sure I was getting the exact components of the service I needed and omitted items that I did not. This brought the price down to something that was more comfortable. For instance, I need new tires soon. Jeffery omitted the tire balance charge since I will be replacing them soon. Lexus is always professional, accommodating and courteous. I used to have VW’s. The service at Lexus far exceeds my expectations every time I go! Thank you Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amanda, thank you for the great review! We are so glad to hear that you had such an outstanding service experience working with Jeffrey and the Lexus of Pembroke Pines team. Drive safely, and we are looking forward to seeing you back again down the road!
The service was excellent and Andre R took care of me.
The service was excellent and Andre R took care of me. I picked up a nice clean car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for this great review! We're delighted that you enjoyed working with Andre here at Lexus of Pembroke Pines. Safe driving!