Reviews
Write a reviewGreat sales team
The sales process with Paul Thomas and Jorge Orozco was excellent. They tried to save as much time/hassle as possible. They both seemed to value my time and I appreciate that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jack, thank you and congratulations on your purchase! We are so very pleased that Paul and Jorge could make your visit time-efficient and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new car! Like us on Facebook to catch the latest specials! Best, Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Excellent service Department
Professional and friendly service team. Jeff Mccamey, the service rep I usually deal with, is knowledgeable and extremely helpful and will go out of his way to assist customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Adel! We're glad to hear that Jeff was professional, friendly, and helpful in your recent service visit! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Beautiful facilities
Everyone was very friendly, accommodating and helpful. They made the process of buying a car easy. I will return the next time I want to buy a Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna, thank you and congratulations on your purchase! We are so very pleased that we could make your visit pleasant and easy, and we believe that's how every car buying experience should be. We hope to work with you again in the future for any of your automotive needs! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great service
The staff is always friendly and helpful; they gave me a loaner so I didn't have to wait while the repairs were done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Courtney! Thank you for taking the time to share your experience with us. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Awesome place great staff!
Paul Thomas was awesome! I wish there was a better word to tell how great he was with me, I will continue to do business with Tustin Cadillac for a long time to come(:?? thanks Paul! Joe Locricchio
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, Joseph! Paul is an asset to Tustin Cadillac, and it is encouraging to hear he impressed you. We'll be sure to pass your thanks on to him. We look forward to your next visit! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great service
Jeff is an asset to the Tustin Family Organization. He makes scheduling service easy and pleasurable as we all have busy schedules. I was in and out in the timeframe I was given
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christen, thank you for the awesome feedback! You're right, Jeff is an asset to Tustin Cadillac Team and we appreciate all he does for us! We're very happy to hear that he was there to provide you with an excellent service. We thank you again and we look forward to your next visit! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Service call
Engine miss still not corrected. Power seat not working properly. Otherwise, personnel tries hard to please. Long distance to drive for me, but Renick Cadillac is impossible.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Jack. We appreciate your feedback as it helps us grow as a dealership. We encourage you to contact us if you would like to further discuss your visit. Sincerely, Arnie Covarrubias - Sales Manager, 714-734-2400 arniec@tustincadillac.com
Jenkins Cadillac
We had our car serviced and Jeff was friendly and super helpful. The service department here is awesome and that's one reason we went with Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Walker! Thank you for taking the time to leave us a review and for giving us helpful feedback. We're glad that Jeff and the rest of the Tustin Cadillac service team were able to service your car to your standards. It was a pleasure to assist you and please let us know when we can do so again! Arnie Covarrubias - Sales Manager, 714-734-2400 arniec@tustincadillac.com
Service at Tustin Cadillac
Efficient and curtious. personable. Job well done and cost was also very resonable, Very satisfied with the service at Tustin Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please let us know how we may be able to help next! Arnie Covarrubias - Sales Manager, 714-734-2400 arniec@tustincadillac.com
Friendly and helpful employees
Extremely friendly employees who go out of their way to help and please you. Good tire price matching program without any hassle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Wesley. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again! Arnie Covarrubias - Sales Manager, 714-734-2400 arniec@tustincadillac.com