Reviews
This place is unacceptable.
This place is unacceptable.... They will actually rob you with a smile if you don't pay attention.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com
Super kind, honest and professional humans.
Super kind, honest and professional humans. Loved every interaction and would come back! Interaction was professional, respectful and everyone was extremely knowledgable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
I no longer trust your Service Department, and as a
I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my invoice at home, I noticed that the Hyundai Service Technician had added an unauthorized charge for an "Induction Service," amounting to $135.66. To my surprise, the Service Technician also included an extra surcharge of $35.84 for using my credit card. I have been a loyal customer at Universal Hyundai for the past 10 years, and this is the first time I have encountered a credit card surcharge. It is surprising that a business as large as Universal Hyundai is now charging 3% for credit card payments. This feels unwelcome and is not something I would expect from a reputable establishment; even fast food chains like Burger King do not impose surcharges for credit card use.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com
Great Customer Service, very good space and great deal.
Great Customer Service, very good space and great deal. Very patient and kind. The deal and people treated me very good.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Universal Hyundai! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
Excelente servicio y atenciones de primera, un personal
Excelente servicio y atenciones de primera, un personal altamente preparado, todo muy facil y claro
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
My sales person was jorge negron from the Nissan side, I
My sales person was jorge negron from the Nissan side, I would highly recommend him to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
The wait for finance was bad, but then AFTER EVERYTHING
The wait for finance was bad, but then AFTER EVERYTHING WAS FINISHED, I was told I have to wait for insurance to seal before leaving. I was there until well after closing waiting on what should have been a non issue.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Chris, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com
No hard sales tactics - just informative and patient.
No hard sales tactics - just informative and patient. From sales to finance it was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
My sales person Jhonny Mendieta was outstanding!
My sales person Jhonny Mendieta was outstanding! Very knowledgeable of the vehicle; He was patient, professional and overall Classy. I explained what I wanted & he delivered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com
It’s always a great experience to have a professional
It’s always a great experience to have a professional team of people that will work with us on getting the best cars in the market.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com