Universal Hyundai

car couldn’t even make it to my first payment, battery died and dealer refused to replace it. tryna charge me $200

Great services from Universal Hyundai, Raul Martinez and Alexis Mangual. Very patient, understanding and helpful with my vehicle search. Would recommend, go and see them for the best deal.

Universal Hyundai: Unresponsive, Unhelpful, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and overall customer service failure made this an incredibly frustrating experience. I dropped off my car for a manufacturer-approved paint repair on March 4, 2025. I was told the work would take 1–2 weeks. However, nearly a month later, my car was still not ready, and the dealership refused to provide clear updates. Repeated missed deadlines: I was eventually told my car would be ready by March 20, then March 25, then pushed back again. I had to chase down answers from different employees each time because Universal Hyundai refused to call me with updates. Ignored calls & poor communication: The dealership avoided my number, only answering when I used different family member phones. Even when I visited in person, the staff seemed confused about my car’s status and couldn't confirm its location. Management seems absent or blatantly unwilling to communicate and address the concern. No loaner or rental reimbursement: Despite their delays, the dealership refused to offer a loaner vehicle or rental reimbursement, leaving me without transportation for nearly a month. The body shop was more professional than Universal Hyundai: I eventually took it upon myself to reach out to the body shop directly. They were far more communicative and helpful. However, they couldn’t understand why Universal Hyundai wasn’t relaying updates to me properly. Suspicious online reviews: I noticed that Universal Hyundai’s Google reviews are overwhelmingly positive, which seems inconsistent with the poor service and lack of accountability I experienced. Meanwhile, Yelp reviews tell a completely different story—one that's likely more consistent with the unfortunate reality you're bound to experience if interacting with this dealership. Furthermore, I had contacted the dealership's Reputation Manager about the experience, and they still have not responded (which is consistent with the overall experience). If you expect honest service and reliable communication, take your business elsewhere. Universal Hyundai has shown complete disregard and disrespect for its customers.

The sales team are great. It was fast and very organized to buy the GV70. Customer Service is great. Thanks Nick

I recently went to Universal Genesis and had an amazing experience. When I walked in to the dealership I was undecided as to what vehicle we wanted to look into and General Sales Manager, Guillermo, had us work with Nick G. Nick was so patient and showed us a few different models with various trim levels. He was never pushy, and we never felt any pressure during the negotiation process. Once we narrowed down on our Genesis GV60 model, Jose C. over in Finance took great care of us and was a pleasure to work with. Even while it was the end of the month, the process was seamless and the service was great! I also was able to get assistance from Amir, one of their insurance brokers on site and he was able to find us a lower insurance quote. If you are looking for a vehicle and would like to work with great people, be sure to ask for Nick G and Jose C. You will be in great hands! Thanks again for a great experience!

Sales manager is very rude. I purchase 2023 Nissan rouge and it has brake Pedal problems. He refuse to give me loaner when I ask. He said it’s not necessarily important.

Had my keys ready and I was out in 5 minutes. The dealership is awesome

They're good. They drove me around the lot to see their selection of what I was looking for.

Great service. One more time thank you Chems for your time, great service. I'll recomended!.

Great place, some hiccups in financing, but all ended well. Will hope to do business again.