Reviews
All of the employees I encountered were very professional
All of the employees I encountered were very professional courteous and helpful Buying our Crosstrek was a very enjoyable experience
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Lithia Reno Subaru while purchasing your Crosstrek. We're glad our team provided professional service. Please don't hesitate to reach out if you need further assistance.
Exceptional customer service from the entire staff at
Exceptional customer service from the entire staff at Lithia Reno Subaru, especially Sales Associate, Jordan Jones. Being an out-of-state resident, the attention to detail in making sure I received just the vehicle I wanted was above and beyond from every department I encountered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recognition of our team, and it's great to know that you found the service exceptional at Lithia Reno Subaru. Our goal is to make buying a vehicle as easy as possible for out-of-state residents alike. It's nice to see our attention detail was instrumental in meeting your needs effectively.
Will recommend your dealership to family and friends!! Thanks again!!
I have a 2022 Subaru Outback.
I have a 2022 Subaru Outback. I took my Subaru for a periodic service at 24k miles. Included in service was tire rotation. I have had a very slow leak in one tire for months, causing the TPMS to produce an alert about every three weeks. I have just added air as needed. About three weeks after my service I got a TPMS alert, which I expected. To my surprise the alert was for low pressure on the same tire location (right front). This situation tells me that the tire rotation was not performed as called for on the service work order. This gives me concern about whether any other services may not be performed as called for on a work order. This was probably an employee oversight, but for an establishment that generally expects excellence in all facets of the business, this was a disappointment.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, We pride ourselves on the high-quality standards we maintain here at Lithia Reno Subaru and I would appreciate the opportunity to speak with you about your feedback regarding the services completed on your 2022 Subaru Outback by our Service Team. Could you please email your preferred contact information to me? Thank you, Mark Conner markconner@lithia.com
Service Dept. Could Improve
Surprised at service last few times. Didn't really deal with issues and unable to provide proper information for warranty work. Mostly cosmetic items, but nonetheless. Disappointing
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jenn, Customer satisfaction is important to us, and I would appreciate the chance to learn more about your recent visits to our Service Department. Please provide me with your best method of contact so we can discuss your feedback in greater detail. Thank you, Mark Conner markconner@lithia.com
The whole process of buying a new car went very smoothly.
The whole process of buying a new car went very smoothly. Greg was extremely helpful and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear the car-buying process at Lithia Reno Subaru was smooth. Your praise for our team's helpfulness is much appreciated. Thank you for your kind words.
Service Department is fair and reasonable.
Service Department is fair and reasonable. Lobby is well stocked with water, coffee, tea and strong WiFi while you wait
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had a positive experience at Lithia Reno Subaru's service department and enjoyed our amenities. Your feedback is appreciated.
We have always had good service with Lithia Subaru and
We have always had good service with Lithia Subaru and the manager Randy Goldman is always around to answer any concerns that have come up in the 20-some years we have been buying cars and getting them serviced there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your longstanding loyalty to Lithia Reno Subaru. We greatly value your trust and strive to keep delivering satisfactory services. We too regard the consistent presence of our manager as a pivotal part of what we offer.
Terrible sales department, Joaquin was the worst, he has
Terrible sales department, Joaquin was the worst, he has no sales etiquette. He refused to negotiate and only was willing to drop the price $200. I wouldn’t give them my money when he is obnoxious, pushy, plays games, then and wants to make profit off my offer? Nope, I’ll take my money elsewhere
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- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kristin, Your satisfaction is very important to us here at Lithia Reno Subaru, and I would like the chance to speak with you about the level of customer service you received from our Sales Team during your recent visit to purchase. Will you please email me your preferred contact information so we can discuss this further? Best regards, Randy Goldman General Manager rgoldman@lithia.com
Ok sales service.
Ok sales service.. didnt really offer any special services or oil changes. They did get me the car I liked from the extra storage area it was located it. However, when delivered, they literally just ran it through the carwash... not even dried. I paid for a brand new vehicle... I could see the micro scratches the carwash did on the paint. Even worse, the the windows had some dark yellow hue... Went inside and it was dirty from the inside! Surprised the salesmen delivered it to me like this so dirty.. had to clean it myself from the inside.. it was horrible. Dont expect them to give you a clean vehicle or have the decency to prep it after you buy it...
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Randy Goldman General Manager
Great for the sale but downhill after that.
Great for the sale but downhill after that. Don't accept the oil change deal. Then you get hit with the gross overcharging for absolutely everything else. Just to inspect the car at 30,000 miles cost $1,000. All else like fluids, tire rotation, filters are add on. Carson City charges 20% less for pretty much everything. It is an expensive lesson. Sure do miss our Toyota Dealer who was straight, fair pricing, and a darn good vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for bringing your experience with our Service Team to my attention. I would like the chance to further discuss your feedback regarding the price of our services and an offer for an oil change. Can you please email me your preferred contact information? Best, Mark Conner markconner@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Randy Goldman General Manager