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Hyundai of Paramus

(1,847 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 918-6709 (855) 918-6709
Used (877) 879-6242 (877) 879-6242
Service (888) 798-6816 (888) 798-6816

Reviews

(1,847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Paramus from DealerRater.

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Iggi was fantastic.

Iggi was fantastic. So kind, thoughtful, and patient. We so appreciate everything he did to make us happy with our purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Deb for this fantastic review. We are thrilled you had a great experience with our Sales Team and they were able to get you into a great vehicle. Thank you so much for visiting us at Hyundai of Paramus. Please let us know if there is anything else we can do to help.

From start to finish, Iggi was with me the whole way in

From start to finish, Iggi was with me the whole way in the process of purchasing my new Hyundai Kona. He is very personable and well informed about the product as well as process. He put my mind at ease and helped me with test driving, reviewing the car’s features as well as walking me through the warranty and service plan. I walked in at 11AM on a busy Saturday and drove away at 4PM with my new baby! In one word- SEAMLESS! Thank you Paramus Hyundai and especially Iggi! The best. ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are honored by your five-star rating for Hyundai of Paramus. It is a great pleasure to have provided a memorable experience exceeding your expectations. Our Sales Team is thrilled to learn that they were able to provide you with such a wonderful experience. Congratulations on the purchase of your new vehicle! We sincerely thank you, for your support. Should you need anything else, do not hesitate to reach out of stop by anytime. We hope you have a wonderful day.

Such a pleasure buying a vehicle from Paramus Hyundai.

Such a pleasure buying a vehicle from Paramus Hyundai. The salesman was patient with my partner and exceptionally explained the vehicle.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your 5-star rating. We are pleased to see that your recent visit with us at Hyundai of Paramus was an excellent experience and that you are now the proud owner of a new vehicle. Our Sales Team is thrilled that they could attend to both of your needs and answer any questions you may have had. We hope that we see you again soon in the future and continue to provide you with the service you need.

Iggi is a great salesman.

Iggi is a great salesman. He communicated throughout the process as I waited for my new car to be delivered. Highly recommend Iggi, would definitely work with him again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and congratulations on your new vehicle. Please do not hesitate to reach out to our team if you need further assistance.

Always looking to get out of warranty must sign for work

Always looking to get out of warranty must sign for work not performed worst dealership in nj and that’s Being kind

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

Worst experience.

Worst experience. I would give negative 100 stars if I could. Don't use this dealer service. Still fighting for the unnecessary payment charged for more than a month even though the service manager agreed to refund it. Got fault clock spring (remote buttons on the wheel didn't work and airbag light was on) which has extended warranty by Hyundai (service bulletin 17-BE-004-1). The service consultant said they need to perform 2 diagnosis first and I would be charged fee if it was not from faulty clock spring. They came back and said clock spring was bad for airbag light on and wires were bad for remote controls since Module 1 fuse kept blowing. I asked them to test the remote control buttons after replacing clock spring and fuse only. They refused to test unless I got wire replaced. I declined the wire replacement so they charged me for 1 diagnosis. At home, I tested every single fuse with multimeters but found no blown fuse. Opened wheel cover and just reconnected the main wire. Everything worked perfect. Called the service and explained what happened and asked for refund. The service manager, Vivian, agreed to refund it. Waited a week. no refund. Called her back and she said her manager needed to approve it but he was on PTO. After few days, called her again, she said she would get approval and process the refund. no refund. Called her again and she said the refund was processing. I called her like 6 times and finally she said approval was done and accounting would refund it. Waited for a week. No refund. Claimed through my credit card company and credit card company credited the money back. And now Paramus Hyundai sent me an invoice. Still have this fight going. Never, ever going back to this dealer.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

I had a very patient salesman by the name of Iggy.

I had a very patient salesman by the name of Iggy. He was great to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi! We're ecstatic to receive a perfect rating from you and to learn you had a great experience with our Sales Team at Hyundai of Paramus. If you need anything else in the future, please let us know.

Consumer response

I was apprehensive on purchasing a vehicle but Iggy in the Paramus Hyundai dealership walked me through everything.

Iggy was amazing he made the purchase very easy and very

Iggy was amazing he made the purchase very easy and very fast and there was no pressure on the purchase made me feel very comfortable. Thank you. Very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and five-star review! It's great to learn that our Sales Department could help find you an amazing vehicle and help you through the process with no pressure. We hope you continue to choose Hyundai of Paramus for all your automotive needs. Have a great and pleasant day!

Iggi is a FANTASTIC Salesman.

Iggi is a FANTASTIC Salesman. I called looking for a 2023 Palisades, and on the same day drove home with it. He made the process super quick. Extremely happy with his service. Very attentive and very knowledgeable about the car. Excellent service all around, A+++ Financing paperwork was super quick with Brian. Would recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing review, Laura. We here at Hyundai of Paramus are thrilled to learn you enjoyed a fantastic car-buying experience working with our Sales Team who was attentive and knowledgeable. Congratulations on your new 2023 Hyundai Palisade. We look forward to working with you again.

Annie Ramaglia was my service representative.

Annie Ramaglia was my service representative. She was efficient, kind and extremely helpful. Annie told me exactly what to expect and she followed up and kept me informed and updated on the status of my Hundai Elantra. Annie is very professional and always had a welcoming smile on her face. I would like to thank you all at Hundai special shout out to Annie! Sincerely Susan Ficalora & Evelyn Jusino.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Nikki, thank you for taking the time to leave an awesome review. We are ecstatic that you had an efficient, kind, and helpful experience with our Service Team. It is a pleasure to know that we were able to keep you informed and updated with the work on your Hyundai Elantra. Hyundai of Paramus is here to assist if you need anything more.