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Duncan Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (42 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Maintenance

We scheduled routine maintenance. The work was done in a timely fashion and the service advisor kept us advised of its progress. The car was washed before returning it to us. A needed repair was identified for future work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

The service department did the requested state inspection, oil change, a general service as requested!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Owner of three ACURAs

My wife and I currently own three ACURAs. I purchased my first ACURA on January 5, 2002. Since then we have purchased two more. All of our service is done brDuncan ACURA. I can not imagine taking my vehicles any where else. All of my service needs are done to perfection the first time, every time. I am given the courtesy and respect as a customer every time I have had my vehicles serviced. If the car is dirty, it is clean when returned to me. I purchased all three ACURAs new from Duncan ACURA. I am a very picky customer and really hard to please. After 19 years of dealing with Duncan, they have never let me down. I appreciate the service they give to each and every customer. What most businesses refer as customer servive this day and time, to me is not customer service at all. Duncan gives my wife and I excellent every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

Excellent! Travis Frith is a wonderful addition to your team - a real keeper!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of 2021 Acura RDX from Duncan Acura

My sales rep at Duncan Acura in Roanoke was Bill Call... he was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worked me in

Friendly staff and work me in without an appointment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Duncan Acura repair

I had an unanticipated repair that Duncan worked in same day. They stayed in touch and made the process as smooth as possible. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2020 RDX

Thanks Mr. Ross for you listening. Maybe you can do a training class at Crown Acura in Richmond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Reviews

Thank you for professional and experienced service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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State inspection

Duncan has been my dealer of choice since I bought my first Acura in 1994.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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