Reviews
Write a reviewMaintenance
We scheduled routine maintenance. The work was done in a timely fashion and the service advisor kept us advised of its progress. The car was washed before returning it to us. A needed repair was identified for future work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
The service department did the requested state inspection, oil change, a general service as requested!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Owner of three ACURAs
My wife and I currently own three ACURAs. I purchased my first ACURA on January 5, 2002. Since then we have purchased two more. All of our service is done brDuncan ACURA. I can not imagine taking my vehicles any where else. All of my service needs are done to perfection the first time, every time. I am given the courtesy and respect as a customer every time I have had my vehicles serviced. If the car is dirty, it is clean when returned to me. I purchased all three ACURAs new from Duncan ACURA. I am a very picky customer and really hard to please. After 19 years of dealing with Duncan, they have never let me down. I appreciate the service they give to each and every customer. What most businesses refer as customer servive this day and time, to me is not customer service at all. Duncan gives my wife and I excellent every time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service
Excellent! Travis Frith is a wonderful addition to your team - a real keeper!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of 2021 Acura RDX from Duncan Acura
My sales rep at Duncan Acura in Roanoke was Bill Call... he was awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worked me in
Friendly staff and work me in without an appointment!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Duncan Acura repair
I had an unanticipated repair that Duncan worked in same day. They stayed in touch and made the process as smooth as possible. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2020 RDX
Thanks Mr. Ross for you listening. Maybe you can do a training class at Crown Acura in Richmond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews
Thank you for professional and experienced service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
State inspection
Duncan has been my dealer of choice since I bought my first Acura in 1994.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase