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Duncan Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (42 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2015 Smart Car Service

It is always a pleasure coming to Duncan Auto in Roanoke. The service is excellent. I always wait for my car to be serviced and the staff always make sure I am comfortable and check on me several times to see if there is anything they can get me: snacks, something to drink. It's always a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

We recently moved to Roanoke and needed service for our RDX. It was a good experience from beginning to end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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LoveDuncan

Thanks for being fair in your assessment of what my vehicle needed. Thanks for great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase of used car

Jim Thomas was thorough and professional. Walked me through process in a timely manner. Great experience from start to finish. Thanks also to you Clayton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Special salesman unbelievable personal efforts

Special thanks to Rick Witt. His personal efforts to complete the purchase of a vehicle for the lady that keeps my handicapped sister-in-law was extra. Even helping deliver car and getting necessary signatures at her residence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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So easy and pleasant!

My husband and I had been searching for a used car for a while and went to Duncan Acura a few times to check their stock. Everyone we spoke to was incredibly nice, helpful, informative and there was no pressure. We loved dealing with Duncan and would go back to buy another car in an instant! They will be our first stop next time we buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience purchasing our new Acura MDX

We had a great buying experience purchasing our new Acura MDX from Bill Call. We have purchased 3 other Acuras as well as 2 Audi's, and a Honda from Duncan dealerships. Our sales and services experience has always been outstanding. I recommend Bill if you are in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chevy malibu

Ray Kirby went above and beyond to help me find a good reliable used vehicle in my price range.I felt he was honest and truly cared about putting me in a safe dependable car .I would definitely recommend Duncan and Ray to anyone looking for a new or used vehicle .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Subaru BRZ

Awesome x1000 great people great customer service awesome location quick and easy process couldnt be happier and shout out to Mr.Call thanks for everything. Your da mannnn......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!

Great experience. Salesperson was not pushy and understood that we wanted to take our time when making this huge decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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